Tongo

Tongo is a cloud‑based AI guest engagement and marketing platform designed specifically for the hospitality industry, including hotel chains, independent hotels and resorts seeking to drive personalized guest experiences and additional revenue. Its platform combines an AI concierge, guest app and dynamic upsell engine to connect guests with services, experiences and local recommendations throughout their stay. 

Tongo delivers a suite of integrated products, rather than standalone tools, such as AI concierge messaging, custom local guides, service requests, recommendations, content management and data insights, all unified in a guest‑facing interface that enhances satisfaction and monetization. 

The technology is cloud‑based software accessible through mobile and web interfaces, enabling real‑time engagement and seamless integration with hotel systems without requiring dedicated hardware. 

Tongo supports key hotel teams including Sales & Revenue, Marketing & Guest Engagement, Front Desk/Guest Services, Operations, and IT/Systems, helping properties capture guest preferences, increase ancillary spend and deepen brand loyalty.