UnverifiedOverview
Description
Tongo is a cloud‑based AI‑powered digital concierge and guest engagement platform that instantly reaches guests with personalized recommendations, local guides and service options the moment they book. Using intelligent automation, Tongo captures rich guest insights and delivers tailored trip assistance, dynamic upsells, curated local experiences and seamless service requests, helping hotels deepen guest satisfaction while driving incremental revenue. Its turnkey, no‑app needed guest interface enhances discovery, promotes F&B outlets, events and amenities, and fosters long‑term loyalty.
This solution is ideal for independent hotels, boutique properties, resort chains, small groups and large multi‑location hospitality operators looking to elevate guest service, reduce front desk workload, increase on‑ and off‑property spend, and boost direct engagement throughout the guest journey.
Tongo integrates with core hotel systems — including Property Management Systems (PMS), CRM and communication platforms — to ensure real‑time data flow, personalized messaging and seamless automation without disrupting existing operations.
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OPERA Cloud Property Management (PMS)
Vendor verifiedTechnical specifications
The onboarding process for Tongo begins with a discovery session to understand the hotel’s guest journey, services, and operational workflows. Our team configures the platform, integrates it with the PMS, CRM, and communication systems, and maps guest profiles, upsell options, and local content. Testing ensures personalized messaging, automation, and seamless functionality, followed by staff training on managing guest interactions. Post-launch support monitors performance, optimizes campaigns, and ensures continuous enhancement of guest engagement.
Tongo is designed for scalable deployment across single properties, boutique hotels, and large multi-location hospitality portfolios. Its cloud-native architecture allows hotels to add new properties, guest profiles, content, and upsell campaigns without impacting performance. Centralized management, real-time PMS integration, and automated messaging ensure consistent guest engagement and operational efficiency across all locations. This enables hospitality groups to expand their digital concierge services and personalized experiences seamlessly as guest volumes and business complexity grow.
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