Media.tel

Media.tel is a cloud-integrated email automation solution designed specifically for the hospitality industry, including hotel chains, independent hotels and serviced properties. The platform provides a suite of email tools that work together to enhance guest communication throughout the entire guest journey — from pre-arrival messaging and direct booking promotions to reminders and post-stay follow-ups — all branded and responsive for mobile and desktop. MailPilot integrates directly with your hotel software, eliminating duplicate address management while automating personalized guest mailings, confirmations and payment prompts based on reservation status. With templates, analytics dashboards and seamless PMS connectivity, MailPilot saves time for front desk, reservations, CRM, marketing and operations teams while increasing direct bookings and guest engagement. By leveraging automated and targeted email workflows, hotels can elevate guest experiences, increase operational efficiency and strengthen loyalty without manual effort.