Benbria

Benbria is a leading provider of real-time experience management through its Loop Experience Platform. We specialize in serving location-based businesses, including global hotel chains, independent hotels, food services, and integrated facilities management.

We offer a unified suite of products—including Loop Messaging, Loop CXM, and various hardware kiosks—that work together to capture feedback and engage customers in the moment. Our technology is cloud-based software complemented by proprietary hardware kiosks, allowing for seamless data collection both online and offline.

The platform is designed for cross-departmental impact:

• Operations & Management: Utilize real-time ticketing and data-driven insights to optimize performance.

• Customer Service & Front Office: Engage guests directly via a shared messaging inbox.

• F&B & Facilities: Monitor satisfaction and resolve issues instantly.

By combining messaging, ticketing, and automation, Benbria empowers organizations to close the feedback loop, increase loyalty, and deliver an exceptional guest journey.