Acai Travel

Acai Travel delivers next-generation AI automation tools purpose-built for the travel industry—empowering hotels, travel management companies, and OTAs to streamline operations, reduce manual workload, and elevate customer service across every touchpoint. With native connectivity to GDS and NDC systems, Acai’s AI agents go far beyond standard bots, offering intelligent automation that understands and executes travel-specific workflows with precision.

Deep GDS Integration Meets Smart AI Supervision

Acai’s strength lies in its deep interoperability with global distribution systems (GDS)—interpreting fare rules, managing exchanges, and enforcing supplier and policy logic automatically. This makes it ideal for hotel tech stacks that need robust connectivity with travel suppliers while minimizing operational complexity.

At the heart of Acai’s platform is the Supervisor AI Agent, a powerful orchestration layer that:

• Routes and prioritizes incoming inquiries based on urgency, traveler intent, and emotional sentiment.
• Summarizes complex threads—whether across CRM tickets, omnichannel platforms, or email—making agent handoffs faster and more accurate.
• Auto-triages tasks, follows up with customers, and ensures SLA compliance without adding human overhead.

Built to Scale Support—Without Growing Headcount

Whether embedded into CRM or omnichannel platforms, or working behind the scenes to manage high volumes of traveler interactions, Acai augments human teams with:

• 24/7 multilingual AI coverage (85+ languages)
• Seamless case summarization and ticket handling across email and chat
• Outbound calling capabilities to suppliers, including IVR navigation and live agent handoff

Real Impact for Hotel-Focused Travel Ops

Acai helps hospitality-focused travel providers:

• Cut agent workload by up to 70%
• Speed up resolution time by 50%
• Support non-GDS-trained staff with intuitive AI-driven knowledge access
• Scale support without compromising customer satisfaction or increasing payroll

Trusted by the Travel Industry’s Best

From Kiwi.com to Lastminute.com, Acai Travel is the automation backbone for high-performance travel operations.