Product Customer Experience Platform CXP
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Customer Experience Platform CXP

By TrustYou
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AI Powered

CXP

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Overview

Launch year

2008

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Compatible integrations

6

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Last Updated

21 Aug 2025

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Description

TrustYou’s all-in-one Customer Experience Platform empowers hoteliers to collect, analyze and respond to feedback from their guests, identify areas for improvement, and address issues promptly. This leads to guest satisfaction, positive reviews, and more bookings.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryBusiness intelligence
SubcategoryReputation Management
Integrations

We have an open API for partners and hotels to connect. We will support the integration.

IndustryHospitality
This solution is suitable for:Enterprise hotel chains

Screenshots, videos and other resources

Product features

General Reputation Management

Customizable surveys
Guest Satisfaction Surveys
In-Stay Guest Surveys

Management and Optimization Reputation Management

Reputation Reporting and Analytics

Competitor Benchmarking
AI Powered
Corporate Reporting
Department Level Reporting
Reporting Dashboard
AI Powered
Semantic Analytics
AI Powered
Sentiment Analysis
AI Powered

Review Follow Up And Resolution

Case Management/Ticketing System

Review Monitoring And Management

Analyze Data From All Reviews
Booking.com Review Integration
Email Alerts New and/or Negative Reviews
Expedia Review Integration
Google Review Integration
Guest feedback management
AI Powered
Review Response Functionality
AI Powered
Tripadvisor Review Integration

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool

Integrations

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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

AI Powered

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Cendyn CRM

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Vendor: CendynCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
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Cloudbeds PMS

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Vendor: CloudbedsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Property Management System PMS

unverifiedUnverified
Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Staff Operations Platform

unverifiedUnverified
Vendor: AavgoCategory: Hospitality operationsSubcategory: Back Office Operations Software
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LIKE MAGIC

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Vendor: Like MagicCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Technical specifications

Specifications

You can ask for documentation to partnerships@trustyou.com

Configurations

The setup of your hotel is complete within 14 days. We need Property information, review sources, information on PMS and other systems used, and your competitors.

Scalability

The setup of your hotel is complete within 14 days. We need Property information, review sources, information on PMS and other systems used, and your competitors.

Fee structure

Monthly Flat Fee
Pricing:

LITE - 890 EUR

• Comprehensive reputation management software to analyze, response, and market online reviews

• Features: Reviews across the web

ESSENTIAL - 1550 EUR

• Powerful CXP suite to manage feedback along the customer journey from onsite to post-stay, from reviews to surveys. Gain insights, respond in time, manage and improve your quality across your departments.

• Features: Everything Lite + more sources, users, surveys, insights, productivity and marketing tools


PROFESSIONAL - 2150 EUR

• The ultimate Customer Experience Platform (CXP) with AI support to save time to respond and to gain powerful insights. Benefit from unlimited surveys for pre-stay, onsite, post-stay, employee feedback, task management, and more.

• Features: Everything Essential + AI productivity boost, unlimited surveys and internal process management support

Buyers

FAQs

What is Online Reputation Management (ORM)?

Why is Online Reputation Management important for hotels?

Are reviews still important for travelers?

Do I need to reply to guest reviews?

Does TrustYou offer an inbox showing all types of reviews?