Product Guest-Journey
Guest-Journey
Vendor verifiedApp-free digital guest experience platform
ExploreTECH
By The Digital Hotelier
Vendor verifiedOverview
Description
Guest-Journey is a 100% app-less digital guest experience platform built for hotels. Guests scan one QR code from anywhere on the property to access hotel services instantly in their browser, with no download or login required.
The platform handles F&B ordering, restaurant and spa bookings, guest services, digital concierge, upselling, external partner integrations, live feedback collection, and a full guest directory. Everything runs through a single branded interface with support for 7+ native languages.
QR codes are fully customizable to match the hotel's brand. The interface itself, including colors, content, and layout, is configured per property. Guest requests route directly to hotel teams in real time, and the platform collects no personal guest data.
Details
Infrastructure detailsStand-alone, Cloud, Multi-Property
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryDigital concierge solutions
Integrations
Guest-Journey connects with PMS, POS, and payment gateway systems.
Supported PMS: Oracle Opera, IDSNext, MEWS, Shiji Daylight PMS, RMS
Supported POS: Touché, Shiji Infrasys POS, Oracle Micros 3700, Oracle Micros Symphony
Payment Gateways: Magnati, iOL Pay, Telr, Shift4, Paymongo, Stripe, Xendit
Other: TableCheck, Deliverect, Flexipass
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations
Screenshots, videos and other resources
Product features
Messaging And Collaboration
Guest Feedback Management
Guest Requests
In App Translation
Guest Notifications: Updates guests in real-time on service status
Role-based access and permissions
Shared order lifecycle status updates enabling smooth coordination between order taking, kitchen, delivery, and tray clearance
Contactless Solutions General
Alerts and Notifications
Automatic Translations
Content Management System (CMS)
Customise With Brand Identity (Font, Logo, Colors and Images)
Integrated Payment Gateway
Interactive Content
Mobile Access On Any Device
Mobile Optimized/Responsive
Multi-Currency Support
Multi-Lingual
Multi-Property Management
No Download Required
Web Based (Appless)
Whitelabel Capability
Sentiment Analysis
Guest Communication
Digital Concierge
Analytics Dashboard
Overview of reviews
Advance ordering
Mobile ordering features and management
Accessible Via Direct Link or QR Code
Contactless Ordering
Cross Venue Payment Splitting
Delivery (3rd Party)
Delivery Logistics (In-House)
Digital menus
Guest App Or Web Portal Module
Guest Re-Ordering
Guest Requests
In-Room Dining Ordering
In-Venue Ordering
Information About Delivery Times
Information About Different Payment Methods
Lost And Found
Multi-Menu Ordering
Off-Property Vendor Management
On-Screen Purchases And Ordering
Ordering Scheduling
Special Offers And Discounts
Table-Side Ordering
Tipping
Transportation
Upsell Services And Offers
Wake Up Calls
Whitelabel Capability
Automate and consolidate guest charges for a seamless billing process
Upsells and related items
Menu governance and configuration from a single system
Management and Optimization Mobile Ordering Tech
Accepts Apple Pay
Accepts Google Pay
Centralized Multi-Hotel/Multi-Brand Solution
Credit Card Payments
Customize With Brand Identity (Font, Logo, Colors & Images)
Native Web App
Payments Integrations
PMS Integration
POS Integration
SMS Integration
Web Based (Appless)
Web Based (Appless)
Charge to Room
Security And Compliance Contactless Solutions
Network Security
PCI Compliance Audit
PCI-DDS Compliant Payments
SOC2 Complaint
GDPR Compliant
ISO 27001 certification
Activities and ancillary booking
Whitelabel Capability
SMS Text Messaging
Local Experience Bookings
24-Hour Access
Car Rental Booking
Third Party tours and activities
External Healthcare Services
Outside Food Delivery Orders
External Spa Bookings
Third Party Media Intergation
External Pharmacy Orders
Taxi Bookings
Flower Delivery Orders
Helicopter Booking
Supercars bookings
Yacht Bookings
Guest facing experience optimization
Personalized recommendations
Multi-Currency Support
Branding And Customization GSO
Customizable Branded Interface
Management and Optimization GSO
Unlimited trackable URL links
Performance Reporting
PMS Integration
Guest experience operations management
Feedback Analytics: Tracks guest satisfaction trends
Service Recovery: Automates proactive solutions for guest issues
Real-time updates for guest check-ins, check-outs, and room changes
Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR)
Room cleaning and maintenance statuses are updated via APIs
Update room statuses in real time (e.g., Clean, Dirty, Occupied)
Bidirectional DND and MUR updates between PMS and platform
Support Level
Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Self service onboarding tool
In-product help and walk throughs
Integrations
Filter:
Clear filter
OPERA Cloud Property Management (PMS)
Vendor verifiedOracle MICROS Simphony POS
Vendor verifiedOPERA 5 Property Management (PMS)
Vendor verified
Infrasys POS
Vendor verified
XnPOS
Vendor verified
RMS Cloud
Vendor verifiedAI Powered
TeamStream+
Vendor verified
Deliverect
UnverifiedTechnical specifications
Specifications
No app download or installation required. Guests access the platform by scanning a QR code from any browser. QR codes are fully customizable and can be placed at any touchpoint across the property.
Configurations
Guest-Journey is cloud-based and requires no on-premise hardware. Setup includes property configuration, branding, menu and service setup, and QR code placement across the property. Onboarding is handled by the TDH implementation team prior to launch.
Scalability
Guest-Journey supports single properties and multi-property groups. The platform is configurable per property with independent branding, menus, and service offerings for each location.
Fee structure
Tiered Subscriptions
Pricing:
Available upon request. Book a Demo.
Buyers
FAQs
FAQs
Does The Digital Hotelier come in multiple languages?
Does the guest need to download any Apps?
Does the guest need to input room number and name?
Does The Digital Hotelier collect any Data?
Can the QR Code be customized to my Brand standards and colors?
How are the QR codes placed or presented in the room?
Can The Digital Hotelier perform in various operational areas other than guest rooms?
How long does it take to implement The Digital Hotelier?
Does the Digital Hotelier provide a training before going live?
Who will print and provide the QR codes stands?
Are the translations included in the Set-up fee?
Can I cancel my contract with the Digital Hotelier at Any time?