Product TeamStream by The Digital Hotelier
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TeamStream by The Digital Hotelier

By The Digital Hotelier
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Streamline Your Hotel Operations with TeamStream

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Qutaiba AlaliFounder and CEO
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Overview

Launch year

2022

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Compatible integrations

9

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Last Updated

17 Jun 2025

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Description

TeamStream Premium is The Digital Hotelier’s all-in-one operations platform, built to streamline hotel back-of-house functions—empowering housekeeping, maintenance, and engineering teams to work smarter, faster, and more efficiently.

At the core of the solution is a powerful Housekeeping module that allows supervisors to assign rooms, track progress in real time, and monitor room statuses (Clean, Dirty, Occupied). With optional integration to GRMS systems, it can reflect Do Not Disturb or Make My Room preferences automatically. VIP and VVIP checklists ensure high-touch guest experiences, while features like minibar inventory management and Lost & Found tracking help maintain accuracy and accountability. All actions are accessible via mobile or desktop for seamless use across teams.

The Maintenance module allows any staff member to report issues instantly, complete with image uploads. These requests are routed to the engineering team, who can track work progress, log spare parts used, record service time, and even deactivate rooms for major repairs or refurbishments. Updates reflect in real time, ensuring full visibility and faster turnaround.

Checklists and Audits are fully customizable to maintain brand standards across every room and maintenance task. Supervisors can implement structured SOPs for cleaning types (e.g., departure, stayover, deep clean) or engineering routines, ensuring consistency and compliance throughout the operation.

With built-in Time Tracking, the platform logs duration per room clean, providing valuable insights into staff performance and room turnaround time. Reports can be filtered by housekeeper, floor, or department, enabling managers to optimize staffing and identify training needs.

The Training and Support component of TeamStream Premium ensures a smooth onboarding experience. Our implementation team delivers full training across all departments prior to launch. Built-in support features like chat assistance, auto-translated messaging, and access-level control further enhance day-to-day usability and communication between teams.

From mobile-first task management to intelligent reporting and seamless department coordination, TeamStream Premium transforms hotel operations into a digitized, efficient, and data-driven experience.


 

Details

Infrastructure detailsStand-alone
Support languagesENAR
CategoryHospitality operations
SubcategoryBack Office Collaboration Hotel Tools
Integrations

Integration with PMS (Property Management Systems)


TDH integrates seamlessly with leading PMS solutions to enable real-time synchronization of critical operations.

  • Supported PMS:
  • Oracle OPERA
  • Protel
  • RMS


  • Capabilities:
  • Guest Data Synchronization:
  • Real-time updates for guest check-ins, check-outs, and room changes.
  • Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR).
  • Housekeeping Updates:
  • Room cleaning and maintenance statuses are updated via APIs.
  • Notifications for Out of Order (OOO) or Out of Service (OOS) rooms.
  • Room Status Management:
  • Update room statuses in real time (e.g., Clean, Dirty, Occupied).
  • Bidirectional DND and MUR updates between PMS and TDH.
  • Maintenance Requests:
  • Automatic creation and resolution of maintenance requests based on room statuses.


  • Integration Process:
  • Integration is enabled via APIs or FIAS (IFC8) protocols.
  • TDH communicates with PMS systems over secure TCP/IP protocols or cloud-based APIs.
  • Data is synchronized in real-time to ensure consistency across platforms.


Integration with POS (Point of Sale Systems)


TDH connects with industry-standard POS systems to facilitate efficient food and beverage operations.

  • Supported POS:
  • Deliverect
  • Oracle Micros Symphony
  • Oracle Micros 3700
  • Infrasys


  • Capabilities:
  • Order Management: Synchronize F&B orders between the POS and TDH platform.
  • Billing Integration: Automate and consolidate guest charges for a seamless billing process.
  • Menu Updates: Centralized control of menu changes, pricing, and availability.


  • Integration Process:
  • POS systems are integrated via RESTful APIs for real-time data transfer.
  • Webhooks enable real-time order and status updates for seamless guest service.
  • Centralized dashboards provide visibility into F&B operations and analytics.
IndustryHospitality
This solution is suitable for:Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations

Screenshots, videos and other resources

Product features

Dashboards, Analytics and Reporting

Alerts and Notifications
Ancillary Revenue Tracking
Corporate Reporting
Custom Alerts
Custom Reports
Customizable Notifications And Alerts
Daily Reporting
Dashboarding And Data Visualization
Food & Beverage Reporting, Analysis & Forecasting
Other Income Forecasting, Reporting & Analysis
Real Time Alerts
Reporting And Analytics
Sales Analytics
Sales Data
Sales Forecasting
Sales Reporting
Sales Team Productivity Tracking
Scheduled Reports
Performance Reporting
Complaint Resolution Insights: Tracks resolution times and outcomes.

Human Resources Management

Messaging And Collaboration

Assign Alerts to Departments
File Library Support (Images, Docs and Videos)
Guest Feedback Management
Guest Messages & Notifications
Guest Requests
Housekeeping Requests
In App Translation
Message Routing
Pre-Arrival Emails
Push Notifications
Staff Communication (Task Manager) Module
Team Chat
Team Goals (e.g. Rewards Sign-Ups, Satisfaction)
Internal Document Storage: Centralized access to policies and manuals

Optimization And Integrations

Device Agnostic
Mobile Access On Any Device
Mobile Optimized/Responsive
Multi-Lingual
Multi-Lingual (Guest Facing)
Online Payments
Open API
Payments Integrations
PCI-DDS Compliant Payments
PMS Integration
Unlimited Users

Task Management And Control

Book Internal Services (e.g: Restaurant, Spa, etc)
Case Management
Custom Inspection Checklists
Deep Cleaning Scheduling
Digital Concierge
Drag-and-Drop Room Assignments
Guest History
Housekeeping Module
In-Room Dining Ordering
Lost And Found
Luggage management
Valet Parking
Maintenance Reporting: Analyzes preventative maintenance effectiveness
Complaint Tracking: Logs and categorizes guest complaints

Workflows And Automation

Custom Rules And Prioritization
Service Recovery/Escalation
Work Prioritization
Escalation Workflows: Automates unresolved complaint escalation
Task Dependencies: Ensures tasks are executed in sequence

Guest experience operations management

Feedback Analytics: Tracks guest satisfaction trends
Guest History: Logs personalized service history
Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR)
Room cleaning and maintenance statuses are updated via APIs
Update room statuses in real time (e.g., Clean, Dirty, Occupied)
Bidirectional DND and MUR updates between PMS and platform

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Self service onboarding tool
In-product help and walk throughs

Integrations

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OPERA Cloud Property Management (PMS)

verifiedVendor verified
Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA 5 Property Management (PMS)

verifiedVendor verified
Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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The Digital Hotelier

verifiedVendor verified
Vendor: The Digital HotelierCategory: Guest and traveler techSubcategory: Digital concierge solutions
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Infrasys POS

verifiedVendor verified
Vendor: ShijiCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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RMS Cloud

verifiedVendor verified
Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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protel Air cloud PMS

partially_perifiedPartially verified
Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Oracle MICROS Simphony POS

partially_perifiedPartially verified
Vendor: Oracle HospitalityCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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XnPOS

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Vendor: XN Protel SystemsCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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Deliverect

unverifiedUnverified
Vendor: DeliverectCategory: Restaurant technologySubcategory: Delivery App Consolidation

Technical specifications

Specifications

POS (Simphony Cloud):


1.Employee Creation: Kindly create an employee in the POS and provide the employee ID.

2.RvcRef (Restaurant ID): Please share the RvcRef for all outlets we intend to include.


For additional information, please refer to the following link: Oracle Cloud Marketplace


PMS (OPERA On-Premises):


Our interface is listed as Oracle Hospitality OPERA MSC Interface for TeamStream by Digital Hotelier Software Solutions. Please provide this listing ID to your Oracle sales or account management team to initiate the setup process. Once the setup is complete, kindly share the IP addresses and ports for each connection.


PMS (OPERA Cloud):


1. SSD URL

2. Chain Code

3. Hotel Id

4. Region

5. You must have OPERA Cloud Foundations license in order to access OHIP APIs


Please feel free to reach out if you have any questions.

Configurations

Onboarding to The Digital Hotelier

The Digital Hotelier (TDH) provides a seamless onboarding process for hospitality businesses, ensuring quick integration and minimal disruption to operations. Here’s how we onboard you to our platform:

  • Initial Consultation: Understand your business needs and operational workflows to configure TDH for your property.
  • Account Setup: Create and configure your account, including roles, permissions, and initial data migration (e.g., food menus, room configurations).
  • Training and Support: Provide training sessions to your staff and a dedicated support team for guidance.
  • System Testing: Conduct sandbox testing to validate configurations and workflows before going live.

If all the information is provided on time by the property, it will take between 2 to 3 weeks to go live. The implementation team will provide a full training to all departments.

The QR Code stands are included in the Set-up fee and will be provided by TDH. All translations are included in the Set-up fee.

Post-Onboarding Support

  • Training: Comprehensive training for PMS and POS integrations.
  • Documentation: Access to detailed API documentation and integration guidelines.
  • Dedicated Support: Ongoing support via email for any queries or technical assistance.

With The Digital Hotelier, you gain a fully integrated ecosystem to manage your property’s operations efficiently and enhance guest experiences. For more information on how to get started or integrate your systems, please contact us.

Scalability

The Digital Hotelier Platform is fully scalable for any hotel chain of any size.

Fee structure

Monthly Flat Fee
Pricing:

TeamStream Pricing Plans


1. TeamStream Basic (20 users including Guest Facing Web-app)

  • Guest-facing features only
  • Limited functionality
  • Ideal for small teams that need basic communication


2. TeamStream Premium:

Includes all advanced operational features to streamline hotel management:

Advanced Reporting – Generate reports on occupancy, revenue, and guest satisfaction

Housekeeping Module – Track room statuses, assign cleaning tasks, manage mini-bar inventory, and monitor lost & found items

Maintenance Module – Report and track maintenance issues for quick resolution

Task Management – Assign, monitor, and ensure completion of daily tasks

Staff Scheduling – Optimize workforce efficiency with automated scheduling

Performance Metrics – Track individual and department productivity


💰 Pricing:

  • $159/month – Up to 50 users
  • $289/month – Up to 100 users


3. TeamStream Enterprise (Custom Pricing – TBA)

  • Designed for 100+ users
  • Tailored pricing set by management
  • Includes premium support, advanced security, and custom integrations

Buyers

FAQs