Product TeamStream+
TeamStream+
Vendor verifiedAI Powered
Unified hotel operations & staff management
ExploreTECH
By The Digital Hotelier
Vendor verifiedOverview
Optional compatible add-ons
AI Native
OptemAi
Partially verifiedDescription
TeamStream+ is a hotel operations and staff management platform built for hotel teams across all departments. It runs on mobile and desktop, and gives supervisors, staff, and managers full visibility into daily operations from a single interface.
The platform covers room status tracking, task assignments, maintenance requests, checklists, lost and found, meter readings, staff communication, and reporting. Built-in time tracking and compliance tools give managers the data they need to monitor performance and standardize operations across departments.
OptemAi, an AI operations agent embedded within TeamStream+, lets hotel teams analyze reports, plan housekeeping, and get answers on any operational data through a chat interface.
Details
Infrastructure detailsStand-alone, Cloud, Multi-Property
Support languagesENAR
CategoryHospitality operations
SubcategoryBack Office Collaboration Hotel Tools
Integrations
TeamStream+ connects with PMS, POS, payment gateway, access control, and third-party systems.
Supported PMS: Oracle Opera, MEWS, Shiji Daylight PMS, RMS, IDSNext
Supported POS: Shiji Infrasys POS, Oracle Micros 3700, Oracle Micros Symphony, Touché
Payment Gateways: Magnati, iOL Pay, Telr, Shift4, Paymongo, Stripe, Xendit
Other: Flexipass, TableCheck, Deliverect
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hostels and budget accommodations
Product features
Newly added product features (Within the last 3 months)
Dashboards, Analytics and Reporting
Alerts and Notifications
Ancillary Revenue Tracking
Corporate Reporting
AI Powered
Custom Alerts
Custom Dashboards
Customizable Notifications And Alerts
Daily Reporting
AI Powered
Dashboarding And Data Visualization
Real Time Alerts
Reporting And Analytics
AI Powered
Sales Analytics
AI Powered
Sales Data
Sales Reporting
AI Powered
Scheduled Reports
Performance Reporting
AI Powered
Complaint Resolution Insights: Tracks resolution times and outcomes.
AI Powered
Roll-up and drill-down views
AI-driven recommendations
AI Powered
Corporate-level visibility with exportable reports for analysis
Human Resources Management
Complaint Trends: Monitors performance gaps and training needs
AI Powered
Training Resources: Stores staff onboarding and learning documents
Optimization And Integrations
A.I. Optimization
AI Powered
Device Agnostic
Guest App Or Web Portal Module
Mobile Access On Any Device
Mobile Optimized/Responsive
Multi-Lingual
Open API
Payments Integrations
PCI-DDS Compliant Payments
PMS Integration
Unlimited Users
Complaint System Integration: Connects with PMS and ticketing tools
Multi-Property Sync: Links complaints across properties
Task Management And Control
Book Internal Services (e.g: Restaurant, Spa, etc)
Case Management
Custom Inspection Checklists
Deep Cleaning Scheduling
Digital Concierge
Drag-and-Drop Room Assignments
AI Powered
Housekeeping Module
AI Powered
In-Room Dining Ordering
Lost And Found
Luggage management
Meter Reading
Preventative Maintenance Module
Print Old Records
Real Time Live Availability
Valet Parking
Virtual Logbook
Maintenance Reporting: Analyzes preventative maintenance effectiveness
AI Powered
Complaint Tracking: Logs and categorizes guest complaints
Satisfaction Follow-Ups: Automates follow-up scheduling for complaints
Workflows And Automation
Automated Task Routing
Custom Rules And Prioritization
Employee Self service and Workflow
Mobile Request Dispatching
Service Recovery/Escalation
Work Prioritization
Escalation Workflows: Automates unresolved complaint escalation
Guest experience operations management
Feedback Analytics: Tracks guest satisfaction trends
AI Powered
Service Recovery: Automates proactive solutions for guest issues
Real-time updates for guest check-ins, check-outs, and room changes
Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR)
Room cleaning and maintenance statuses are updated via APIs
Update room statuses in real time (e.g., Clean, Dirty, Occupied)
Bidirectional DND and MUR updates between PMS and platform
Dashboards, Analytics and Reporting
Alerts and NotificationsNewly added
Ancillary Revenue TrackingNewly added
Corporate ReportingNewly added
AI Powered
Custom AlertsNewly added
Custom DashboardsNewly added
Customizable Notifications And AlertsNewly added
Daily ReportingNewly added
AI Powered
Dashboarding And Data VisualizationNewly added
Real Time AlertsNewly added
Reporting And AnalyticsNewly added
AI Powered
Sales AnalyticsNewly added
AI Powered
Sales DataNewly added
Sales ReportingNewly added
AI Powered
Scheduled ReportsNewly added
Performance ReportingNewly added
AI Powered
Complaint Resolution Insights: Tracks resolution times and outcomes.Newly added
AI Powered
Roll-up and drill-down viewsNewly added
AI-driven recommendationsNewly added
AI Powered
Corporate-level visibility with exportable reports for analysisNewly added
Human Resources Management
Complaint Trends: Monitors performance gaps and training needsNewly added
AI Powered
Training Resources: Stores staff onboarding and learning documentsNewly added
Optimization And Integrations
A.I. OptimizationNewly added
AI Powered
Device AgnosticNewly added
Guest App Or Web Portal ModuleNewly added
Mobile Access On Any DeviceNewly added
Mobile Optimized/ResponsiveNewly added
Multi-LingualNewly added
Open APINewly added
Payments IntegrationsNewly added
PCI-DDS Compliant PaymentsNewly added
PMS IntegrationNewly added
Unlimited UsersNewly added
Complaint System Integration: Connects with PMS and ticketing toolsNewly added
Multi-Property Sync: Links complaints across propertiesNewly added
Task Management And Control
Book Internal Services (e.g: Restaurant, Spa, etc)Newly added
Case ManagementNewly added
Custom Inspection ChecklistsNewly added
Deep Cleaning SchedulingNewly added
Digital ConciergeNewly added
Drag-and-Drop Room AssignmentsNewly added
AI Powered
Housekeeping ModuleNewly added
AI Powered
In-Room Dining OrderingNewly added
Lost And FoundNewly added
Luggage managementNewly added
Meter ReadingNewly added
Preventative Maintenance ModuleNewly added
Print Old RecordsNewly added
Real Time Live AvailabilityNewly added
Valet ParkingNewly added
Virtual LogbookNewly added
Maintenance Reporting: Analyzes preventative maintenance effectivenessNewly added
AI Powered
Complaint Tracking: Logs and categorizes guest complaintsNewly added
Satisfaction Follow-Ups: Automates follow-up scheduling for complaintsNewly added
Workflows And Automation
Automated Task RoutingNewly added
Custom Rules And PrioritizationNewly added
Employee Self service and WorkflowNewly added
Mobile Request DispatchingNewly added
Service Recovery/EscalationNewly added
Work PrioritizationNewly added
Escalation Workflows: Automates unresolved complaint escalationNewly added
Guest experience operations management
Feedback Analytics: Tracks guest satisfaction trendsNewly added
AI Powered
Service Recovery: Automates proactive solutions for guest issuesNewly added
Real-time updates for guest check-ins, check-outs, and room changesNewly added
Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR)Newly added
Room cleaning and maintenance statuses are updated via APIsNewly added
Update room statuses in real time (e.g., Clean, Dirty, Occupied)Newly added
Bidirectional DND and MUR updates between PMS and platformNewly added
Support Level
Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Self service onboarding tool
In-product help and walk throughs
Integrations
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OPERA Cloud Property Management (PMS)
Vendor verifiedOPERA 5 Property Management (PMS)
Vendor verifiedGuest-Journey
Vendor verifiedOracle MICROS Simphony POS
Vendor verifiedAI Powered
TeamStream+
Vendor verified
Touché POS
Vendor verified
RMS Cloud
Vendor verified
iOL Pay
Vendor verified
Daylight PMS
Vendor verifiedTechnical specifications
Specifications
- Platform: Cloud-based, accessible on mobile and desktop
- Deployment: No on-premise hardware required
- Languages: Multiple languages supported
- Access Control: Role-based, configurable per department and user
- Data Security: SSL/TLS encryption for all data in transit
- Compliance: SOC 2, PCI DSS
- Uptime: 24/7 availability with local caching to prevent data loss during connectivity interruptions
- Integration Protocols: REST APIs, FIAS (IFC8), TCP/IP
Configurations
TeamStream+ is cloud-based and requires no on-premise hardware. Onboarding includes a kickoff call, full team training across departments, and guided setup prior to launch. Built-in support features are available post-launch through the platform directly.
Scalability
TeamStream+ supports single properties and multi-property groups. Users, locations, and departments can be added as the operation grows. Access levels are configurable per role and department.
Fee structure
Tiered Subscriptions
Pricing:
Available upon request. Book a Demo.
Buyers
FAQs
FAQs