Product Stayntouch Hotel PMS
Stayntouch Hotel PMS
Vendor verifiedStayntouch Hotel PMS
Jeff Down
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By Stayntouch
Vendor verifiedOverview
Optional compatible add-ons
Stayntouch Hotel Kiosk
Vendor verifiedDescription
Stayntouch offers an intuitive Cloud PMS that simplifies hotel operations from end-to-end; including reservation management, front desk management, revenue management, housekeeping, group and allotment handling, financials and reporting, and multi-property management. With Stayntouch PMS, hotels can increase staff productivity, drive revenues, reduce costs, and provide a unique guest experience to fit their brand style and promise. Stayntouch PMS offers unlimited interfaces, open APIs, integrated contactless check-in solutions, and complete remote installation and training, enabling hotel's to scale their business and delight their guests.
Details
Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryHospitality operations
SubcategoryProperty Management System (PMS)
Integrations
https://www.stayntouch.com/Integrations-list
IndustryHospitality
This solution is suitable for:Enterprise hotel chains
Screenshots, videos and other resources
Product features
API connectivity and integrations
Integrates to third party channel management
E-Reputation Monitoring
Integrated ID And Passport Scanner
Integrated Payment Terminal And Card Reader
Integrates with booking engine
Open API support
Integrates with central reservation system
Integration to business intelligence
Integration to revenue management system
Integration to revenue rules engine
Integration to 3rd party rate shoppers
Back Office Management and Administration
Accounting Module
Automated Night Audit
Centralized User And Role Management
Housekeeping Mobile App
Housekeeping Module
Integrated Hotel Back Office System
Mobile Device Notes & Tasks (Voice-to-Text)
Supports Data Import via Excel, CSV
Task Management
Task Manager (Assign by Individual, Department or Custom Group)
Unlimited Users
View dashboards based on user role
Customer Data Management
API Connection to CRM to Enhance CRM Guest Profile
CRM Integration
GDPR Compliant
Guest Profiles
SOC2 Complaint
Reservations and front desk operations
Advance Search Feature With Voice To Text
Advanced Invoicing and Billing
Alerts And Notifications
Automated Reminders
Automated Room Assignments
Centralized Messaging
Check-In Upselling
Digital Registration
Discount Codes (Promocodes)
Group check-in functionality
Integrated Payment Gateway
Mobile Optimized/Responsive
Reservation management
Rules Based Room Assignments
Self Service Check-In
Self Service Check-Out
Tablet/ Kiosk Check-in
Functionality to copy and paste within browser
User interface supports Mouse and Keyboard Function Key
Add reservation notes
Automatically create folios based on rate type
Blacklist
Book multiple packages on a single stay reservation
Manually post charges and credits
Prevent overbooking
Allows for overbooking
Schedule room change throughout stay
Support hourly/day use room rentals
Track market segment
Track reservation requests
Track upgrades
Track upsells
Trigger new rate if room move occurs
Automatically assign rooms
Charge card at checkout
Apply with multiple payment methods
Digital registration cards
Email folio
Guest preference management within reservations
Manually assign rooms
Option for multiple folios
Print folio
Printed registration cards
Provides reservation record, history and trail
Quote functionality for reservations
Real-time selling of rooms inventory with add-ons or enhancements
Route folios
Split rate between multiple guests in one room
Supports add-ons
Supports rate code changes throughout the stay
Supports scheduled charges
Room And Rates Management
Automated Room-Type Pricing
Availability Restrictions
Blended Rates And Promotions
Bulk Updating
Derived Rates
Group Reservations Management
Inventory Grid
Inventory Management
Inventory Restrictions (Allocations & Overbookings)
Lead Days Restrictions
Lenght of Stay (LOS) Restrictions
Policies (Cancellation, Guarantee & Payment)
Rate Packaging Handling Functionality
Create confidential rates
Create corporate rates
Create group rates
Create package allowances
Create promotional codes
Create travel agent rates
Set rates based on dates and day of week
Availability of package reconciliation
Rate code order
Yield based on availability
Yield based on number of rates sold
Group Block Management
Tracking room block activity
24/7 Real-time data
Shoulder night tracking as part of room blocks
Block a full floor for a group
Block rooms for groups
Create contract rates for groups
Create temporary rates for groups
Upload and/or automatically import a rooming list
Batch post charges and credits
Feature for group block release by date
Group billing account
Group block release length of time
Group routing by date or day including amount limits
Identify corporate block
Manual post charges and credits
Mark a group block tentative/definite
Print group invoice
Release block to general availability
Release block to group availability
Rolling group block release
PMS Finance and accounting
Batch post
Email an invoice
Make adjustments to guest charges in either A/R or Front Desk Folio
Print an invoice
Process travel agent commissions
Provide centralized billing
Provide Pro forma consolidated invoice which reads current charge routing rules
Setup group routing charges
Setup transient routing charges
Split charges between multiple guests
Support comp accounting
Accounts receivable feature
Built-in payment processing option
Financial export option
Includes accrual accounting module
Includes cash accounting module
Inclusion of ancillary revenue on folio
Option for 3rd party payments
Supports international tax rates
Supports multiple currencies
Supports multiple payment methods
Trust accounting option
Budget Management
Integration to 3rd party credit card processors in multiple currencies
Enterprise functionality
Manage data at a centralized, enterprise level
Share company and travel agent profiles
View multi-property availability
Multi-property or enterprise configuration available
Vendor provides enterprise-level logins to view all properties
Vendor provides property-level access and permissions for enterprise accounts
Customer data and guest profiles
Add and store guest notes
Collect and store contact preferences
Configure required fields
Provide tracing for profile management
See guest profile on booking screen
Store guest contact information
Store guest preferences
Store guest's preferred payment
Store loyalty member details
Store special requests
Upload guest ID
View guest stay history across multiple profiles
View guest stay history in guest profile
View total guest value
Guest pop-up note functionality available
API Connection to CRM to Enhance CRM Guest Profile
GDPR Compliant
Guest Management Dashboard
Digital Registration
Guest communication
In-Stay Guest Surveys
Email Payment Requests To Guests
Add attachments to guest communication emails
CC others on an email confirmation
Customize guest communication templates to align with property branding
Email folio
Send cancellation emails
Send comment card via email
Send confirmation emails
Send on-property emails
Send pre-arrival emails
Emailing Automation (Pre and Post-Stay)
Send confirmation emails
Send on-property emails
Upsell services and offers
PMS Security And Compliance
SOC I & II Compliant
Supports multi-factor authentication (MFA)
Supports single sign-on
Vendor is able to provide security documentation upon request
Vendor is GDPR compliant
Vendor is PCI compliant
Custom Reports
Audit logs included
Customizable permissions based on user roles
Data export option
PCI-DDS Compliant Payments
Secure guest data storage
Vendor provides data encryption
Vendor provides privacy policy compliance support
Vendor supports PIPEDA compliance
Availability calendar
Access to digital tape chart
Minimum length of stay requirements
Provides group availability
Provides in-house status
Provides occupancy statistics
Rate availability calendar
View availability by room type
View availability by unit
View connecting room availability and potential
PMS Sales and Catering Module
System performance and hosting
Private cloud-based hosting
Host in a SaaS cloud environment
Create and configure notification settings
Provide user-generated reports
Bandwidth monitoring
Built-in performance analytics
Real-time synchronization
Supports over 500 properties
System up-time monitoring
Vendor provides automatic data backup
Vendor provides data migration support
Vendor provides performance analytics and reporting
Vendor provides SLA (Service Level Agreement)
Vendor provides uptime SLA
PMS reporting and analytics
Alerts and Notifications
Ancillary revenue tracking
Multi-property dashboard
Export results in Excel or CSV
Activities reports
Create custom reports
Events reports
Forecast reports
Group reports
Guest birthday, anniversary and/or special occasion reports
Guest communications reports
Guest demographic reports
Housekeeping reports
Marketing reports
Night audit reports
Pickup Analysis
Occupancy reports
Provide cancellation reports
Owners reports
Accounts receivable reports
Reservations reports (arrival, departure, in-house)
Revenue reports available
Revenue forecasting and budgeting
Schedule reports to be emailed
User-friendly reports generation
Integrated booking engine
PMS native integrated booking engine
Book group stays online
Booking cart option
Displays room descriptions and images
Hold a reservation while guest completes online booking process
Integration to 3rd party yield management and/or RMS
Integrations to guest loyalty systems
Mobile booking option
Mobile check-in feature
Online payment option
Options to bundle room rates with local events and amenities
Pre-arrival email option
Real-time availability
Reservation confirmation email
Reservation modification feature
Reservation search function
Secure payment processing
SSL certificates included
Vendor supports personalization
Support Level
24/7 Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Integrations
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Vendor verifiedTechnical specifications
Specifications
The following features are available via third parties:
- Third party online booking engine integrated into PMS
- Google Analytics Integration
- Metasearch Connectivity
- Case Management/Ticketing System
- Sales And Marketing module
- Spa Management Module
- Emailing Automation (Pre and Post-Stay)
- Guest CRM
- Guest Feedback Module (Comment Cards/Reviews)
- Fully automate group resume including guestrooms and F&B
- Post banquet event order directly
- Provide meeting planner-specific OBE
- Block convention space
- Block meeting space
- Send marketing emails
Dynamic pricing, yielding and rate hurdles can be managed based on occupancy % rules.
Configurations
Easy to Deploy & Train
● Remote or On-site Implementation
Choose a fully remote deployment plan, on-site implementation and consultation, or both.
● Integration Configuration
Efficient and streamlined integrations. Get your entire portfolio set up with our PMS within 30-45 days.
● Comprehensive eLearning Program
Allow your team to learn at their own pace and gain visibility into their progress and course certifications.
● Global & Full-Service Support
24/7 Follow the sun support with a dedicated customer success team.
Scalability
Easily Connect, Scale & Secure Your Tech Stack
A future-proof PMS that makes it easy to scale and connect your entire tech stack across your properties. With Stayntouch, you’ll benefit from:
● A native-cloud, high-performing, reliable, and secure PMS, hosted on AWS.
● Unlimited interfaces. Open and simplified APIs.
● Agile and efficient development process.
● New features and product enhancements every month.
● Multi-property & easy deployment across your entire portfolio.
Fee structure
Monthly Flat Fee
Buyers
FAQs
FAQs
What is Stayntouch PMS?
How do I access Stayntouch PMS?
What is the Rate Manager tool in Stayntouch PMS?
Why use the Rate Manager if rates are already configured in the settings?
How can I view future rates in the Rate Manager?
What reports are available in Stayntouch PMS?
How can I manage user permissions in Stayntouch PMS?
Can I automate tasks across departments?