Integrations

Technical specifications

Overview

Launch year

2024

Compatible integrations

Last updated

25 May 2026

Description

Experience a new level of success with our AI integrations. Booking Agent helps guests in real-time, turning them from lookers into bookers. Email Automation scans guests’ emails for key info and thoughtfully responds, so your team has more time to handle more complex requests. Social Connect synthesizes all your social media conversations into a single inbox and replies to common questions—making it easier than ever to manage messages from social. Voice Connect integrates into your phone system and delivers 24/7 support that aligns with your brand voice. Together, they help you cut operational costs and maximize opportunities for engagement and sales.

Boost Direct Conversion
Multi-Channel Coverage
Optimize Workflows
Bolster Brand Experience
Provide Multilingual Support

Details

Infrastructure detailsMulti-Property

Support languagesEN

CategoryRobotics, AI and automation

SubcategoryAI Agents

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties

Screenshots, videos and other resources

Concierge for Booking One Pager

Product features

Log tasks

Users can enter tasks in shorthand or broken text

No formatting required; understands natural language input

Log preferences and feedback

Context enrichment

Chain of thought

Mirrors how seasoned hoteliers think; provides contextual recommendations

Human in the loop (Agentic AI framework)

Designed to work with and think like hoteliers

Support Level

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Self service onboarding tool

Integrations

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Wincloud Property management solution

Vendor verified

Vendor: Romeo Bravo SoftwareCategory: Hospitality operationsSubcategory: Property Management System (PMS)

GDS Distribution

Partially verified

Vendor: Aven HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Agilysys Veras PMS

Unverified

Vendor: AgilysysCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

Contact Aven for more information.

Scalability

Aven Hospitality’s Concierge for Booking solution delivers enterprise-grade scalability, effortlessly managing fluctuating guest interaction volumes across web, email, social, and voice channels. Powered by our advanced, cloud-native AI architecture, the platform dynamically scales to support infinite concurrent guest inquiries without latency. Whether you operate a single boutique property or coordinate cross-border engagement for a sprawling multi-brand enterprise, our system scales seamlessly to support over 50 languages and centralizes all global guest communication into a single, high-performance dashboard.

Fee structure

Per room per month with implementation fee

Buyers

FAQs

What areas of my hotel can Aven Hospitality support?

Which types of hotels can benefit from Aven Hospitality’s solutions?

What level of support does Aven Hospitality provide for customers?

Are Aven Hospitality’s products available globally?

I’d like to integrate my technology with Aven Hospitality’s solutions. How do I get started?

How is Aven Hospitality using AI to increase hotel revenue?

What is hotel channel manager software?

What is a Global Distribution System (GDS)?

What is RevPAR?

Did Sabre Hospitality change its name?

Why are some solutions no longer listed as part of the product suite?

Concierge for Booking

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