Product Concierge for Booking
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Concierge for Booking

By Aven Hospitality
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Amplify your impact with AI

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GDS Distribution

Subcategory: Connectivity / Integration Platforms

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Overview

Launch year

2024

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Compatible integrations

3

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Last updated

21 Apr 2026

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Description

Experience a new level of success with our AI integrations. Booking Agent helps guests in real-time, turning them from lookers into bookers. Email Automation scans guests’ emails for key info and thoughtfully responds, so your team has more time to handle more complex requests. Social Connect synthesizes all your social media conversations into a single inbox and replies to common questions—making it easier than ever to manage messages from social. Voice Connect integrates into your phone system and delivers 24/7 support that aligns with your brand voice. Together, they help you cut operational costs and maximize opportunities for engagement and sales.


  • Boost Direct Conversion
  • Multi-Channel Coverage
  • Optimize Workflows
  • Bolster Brand Experience
  • Provide Multilingual Support

Details

Infrastructure detailsMulti-Property
Support languagesEN
CategoryRobotics, AI and automation
SubcategoryAI Agents
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties

Screenshots, videos and other resources

Product features

Log tasks

Users can enter tasks in shorthand or broken text
No formatting required; understands natural language input

Log preferences and feedback

Context enrichment

Chain of thought

Mirrors how seasoned hoteliers think; provides contextual recommendations

Human in the loop (Agentic AI framework)

Designed to work with and think like hoteliers

Support Level

24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Self service onboarding tool

Integrations

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Wincloud Property management solution

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Vendor: Romeo Bravo SoftwareCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Agilysys Veras PMS

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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GDS Distribution

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Vendor: Aven HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Technical specifications

Specifications
Configurations

Contact Aven for more information.

Scalability

Fee structure

Per room per month with implementation fee
Offers free trial

Buyers

FAQs