Product Front Desk Upsell
Front Desk Upsell
Vendor verifiedAI Powered
Early Check-in, Late Check-out & More
Dan HizaVice President, Business Development
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By Plusgrade
Vendor verifiedOverview
Description
Front Desk Upsell integrates directly with your PMS to turn check-in into a consistent, data-driven revenue channel. Agents see each guest's pre-arrival activity, including bids not won and offers viewed, so they can have informed conversations and present upgrades that match what the guest already expressed interest in. Incentive tracking and goal-setting help drive team performance and a revenue-focused culture.
Details
Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryCommercial and distribution
SubcategoryUpselling Solutions
Integrations
Plusgrade connects with 25+ leading hospitality systems, including PMS, CRS, channel managers, and booking engines, so hotels can start offering upsells without changing their existing tools.
Two-way integrations keep your systems in sync, with minimal lift for your team. Our integration team manages the technical setup and provides documentation to support your IT or revenue management team throughout onboarding.
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Resort properties, Hospitality management companies
Screenshots, videos and other resources
Product features
Data Analytics and Reporting
Conversion Rate Reports
GDPR Compliant
Real time reporting
Export results in Excel or CSV
Integration, Connectivity And APIs Upselling
1 Way API Connectivity
2 Way OXI Interface
Backend OTA Connectivity
Open API
Upselling Capabilities /Options
Check-In Upselling
Dynamic Upgrade Pricing
In-Stay Upsells
Manual Addition Of Extras Or Packages
Mobile Optimized/Responsive
Multi-Lingual (Guest Facing)
On Property Upsells
Packages & deals
Property Level management
Real Time Live Availability
Supports Multiple PMS
Upsell Content To Front Desk & Reservation Agents
Upsell Services And Offers
Attribute based selling
Easy Room Selection
Pay with Points
Bidding on Products & Services
Bidding on Room Upgrades
Upselling automation
PMS Posting
Seasonal availability
Upselling customization
Customize With Brand Identity (Font, Logo, Colors & Images)
Landing Page Builder
Image gallery
Languages supported for your guests
Czech
English
French
German
Hebrew
Italian
Polish
Portuguese
Russian
Simple Mandarin
Spanish
Upselling settings and management
Deal/Offer Templates Library
Role-Based Access for Users
Chain Dashboard
Support Level
Local / Regional Support in Middle East and Africa
Office Hours Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool
In-product help and walk throughs
Integrations
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Specifications
Plusgrade's Hospitality Upsell Platform integrates with leading hospitality systems and industry standards. It is fully brandable and designed to work alongside your existing PMS and channel management setup. The solution supports standard two-way API connectivity, and the guest-facing interface is mobile-responsive across all devices.
Configurations
Automated Upsell and Front Desk Upsell connect with 25+ leading hospitality systems, including PMS, CRS, and channel managers, using two-way connectivity to keep everything in sync.
Hotels can begin onboarding in just a few weeks and typically go live within 8 to 10 weeks. Plusgrade's implementation and support teams guide every step, with a dedicated onboarding specialist assigned from day one, and Front Desk experts providing personalized training virtually or on-site.
Scalability
The Hospitality Upsell Platform is built to scale across entire portfolios, with the flexibility to tailor pricing, branding, offers, and messaging to each property's needs.
Through the Chain Dashboard, hotels can promote everything from room upgrades and early check-ins to spa treatments, dining reservations, and curated experiences. Centralized governance keeps brand and email consistency while giving individual properties control over their local offer mix.
Fee structure
Revenue share model
Pricing:
Shared revenue growth with no upfront costs
We grow when you do. Our revenue-share model means zero upfront costs and measurable revenue gains, not vague promises or long implementation cycles.
Buyers
FAQs
FAQs