Product Automated Upsell
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Automated Upsell

By Plusgrade
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AI Powered

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Dan HizaVice President, Business Development
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Overview

Launch year

2019

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Compatible integrations

33

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Last updated

14 Aug 2026

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Description

Automated Upsell is Plusgrade's pre-arrival and in-stay upselling solution. It combines intelligent bidding, advanced personalization, and multi-channel reach to engage guests with the right offer at the right moment, from room upgrades and stay extensions to curated add-ons like dining, spa, and experiences. Offers are sent automatically based on guest data and availability, with no manual work required from hotel teams.

Details

Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryCommercial and distribution
SubcategoryUpselling Solutions
Integrations

Plusgrade connects with 25+ leading hospitality systems, including PMS, CRS, channel managers, and booking engines, so hotels can start offering upsells without changing their existing tools.


Two-way integrations keep your systems in sync, with minimal lift for your team. Our integration team manages the technical setup and provides documentation to support your IT or revenue management team throughout onboarding.

Our two-way integrations make setup simple and seamless, with minimal lift for your team.

IndustryHospitality
This solution is suitable for:Enterprise Hotel Brands & Global Chains, Hotel Management Companies / 3rd Party Operators, Independent Hotels

Product features

Newly added product features (Within the last 3 months)

Upselling Capabilities /Options

Bidding on Room Upgrades

Data Analytics and Reporting

Conversion Rate Reports
GDPR Compliant
Real time reporting
Export results in Excel or CSV

Integration, Connectivity And APIs Upselling

1 Way API Connectivity
2 Way OXI Interface
Backend OTA Connectivity
Channel Management Module
Open API

Upselling Capabilities /Options

Automated A/B Testing
Dynamic Upgrade Pricing
In-Stay Upsells
Manual Addition Of Extras Or Packages
Mobile Optimized/Responsive
Multi-Lingual (Guest Facing)
Omnichannel Communication (Email, Chat, SMS, Whatsapp)
On Property Upsells
Packages & deals
Potential Upselling For Future Bookings
Pre-Arrival Emails
Property Level management
Real Time Live Availability
Supports Multiple PMS
Upsell Services And Offers
Attribute based selling
Easy Room Selection
Bidding on Room UpgradesNewly added

Upselling automation

PMS Posting
Occupancy Forecast
Weekly availability (day of the week and time based)
Seasonal availability

Upselling customization

Customize With Brand Identity (Font, Logo, Colors & Images)
Landing Page Builder
Branded emails
Branded subdomain
Image gallery

Languages supported for your guests

Czech
English
French
German
Hebrew
Italian
Polish
Portuguese
Russian
Simple Mandarin
Spanish

Upselling settings and management

Deal/Offer Templates Library
Role-Based Access for Users
Chain Dashboard

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool
In-product help and walk throughs

Integrations

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IDeaS SmartSpace

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Vendor: IDeaS - a SAS CompanyCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)
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Simple Booking

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Vendor: QNT Simple BookingCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)
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Daylight PMS

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Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Infor HMS (Hospitality Management Solution)

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Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Roiback Booking Engine

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Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

AI Powered

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HotelRunner Booking Engine

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Vendor: HotelRunnerCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Simple Booking

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Vendor: ZucchettiCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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The SiteMinder platform

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Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Channel Manager
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SynXis Central Reservation System

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Vendor: Aven HospitalityCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

Technical specifications

Specifications

Plusgrade's Hospitality Upsell Platform integrates with leading hospitality systems and industry standards. It is fully brandable and designed to work alongside your existing PMS and channel management setup. The solution supports standard two-way API connectivity, and the guest-facing interface is mobile-responsive across all devices.

Configurations

Automated Upsell and Front Desk Upsell connect with 25+ leading hospitality systems, including PMS, CRS, and channel managers, using two-way connectivity to keep everything in sync.


Hotels can begin onboarding in just a few weeks and typically go live within 8 to 10 weeks. Plusgrade's implementation and support teams guide every step, with a dedicated onboarding specialist assigned from day one.

Scalability

The Hospitality Upsell Platform is built to scale across entire portfolios, with the flexibility to tailor pricing, branding, offers, and messaging to each property's needs.


Through the Chain Dashboard, hotels can promote everything from room upgrades and early check-ins to spa treatments, dining reservations, and curated experiences. Centralized governance keeps brand and email consistency while giving individual properties control over their local offer mix.

Fee structure

Revenue share model
Offers free trial
Pricing:

Shared revenue growth with no upfront costs

We grow when you do. Our revenue-share model means zero upfront costs and measurable revenue gains, not vague promises or long implementation cycles.

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