Integrations

Technical specifications

Overview

Launch year

2022

Compatible integrations

Last updated

23 Feb 2026

Description

Otely is a next-generation, 100% digital room-service solution that connects hotels with the best local restaurants and food delivery partners, offering guests an intuitive ordering experience via a simple QR code or digital booklet. Guests can order food and beverages in just a few taps with 24/7 availability, boosting satisfaction while eliminating the need for internal kitchen operations or dedicated staff. Otely also generates added revenue through commissions on every order placed.

This plug-and-play service is ideal for independent hotels, medium and large-capacity properties, and hotel groups looking to enhance their F&B offering, modernise guest services, and increase upsell without additional operational burden. Otely integrates seamlessly into your hotel’s digital ecosystem and can interface with existing Property Management Systems (PMS) for automated billing and order tracking, ensuring a smooth and efficient guest experience.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryGuest and traveler tech

SubcategoryMobile ordering technology

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties

Product features

Dashboards, Analytics and Reporting

Messaging And Collaboration

Contactless Solutions General

Mobile ordering features and management

Management and Optimization Mobile Ordering Tech

Security And Compliance Contactless Solutions

Support Level

Integrations

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OPERA Cloud Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

The onboarding process for Otely begins with a consultation to understand your property’s F&B goals and guest profile, followed by swift configuration of your digital menu, QR codes, and branding elements. We integrate Otely with your PMS and payment systems for automated billing and order tracking, conduct rigorous testing to ensure performance, and provide comprehensive training to your team. Ongoing support ensures a seamless launch and optimised guest ordering from day one.

Scalability

Otely is engineered to scale effortlessly with your property’s growth, supporting increased order volumes, expanded menus, and multiple outlets across single or multi-property portfolios without impacting performance. Its cloud-based platform adapts to higher guest engagement, additional languages, and new delivery partners while maintaining seamless operation. As your business expands, Otely integrates with more systems and channels to consistently deliver a reliable, modern ordering experience that enhances guest satisfaction and revenue.