Integrations

Technical specifications

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Li Hawkins

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Overview

Launch year

2015

Compatible integrations

329

Description

Oracle Hospitality's OPERA 5 Property Management provides a full-featured, property management system that enables hoteliers to deliver world-class guest service and increase operational efficiency throughout the system. Thousands of hotels around the world use Oracle Hospitality OPERA hotel management technology to help ensure an outstanding guest experience for each and every customer, and to enable their staff with powerful tools, services, and capabilities. Designed to offer the flexibility to suit hotels of all types and sizes, OPERA 5 Property Management is the right fit for all properties, from independent hotels to major international resorts.

Details

Infrastructure detailsStand-alone, Open API, Multi-Property

Support languagesEN

CategoryHospitality operations

SubcategoryProperty Management System (PMS)

Integrations

OPERA 5 PMS provides hoteliers and hospitality businesses with a vast array of partners, services, and flexible APIs to help them innovate quickly to meet new marketplace demands.

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

Product features

API connectivity and integrations

Integrates to third party channel management

Connect To Main GDSs

Metasearch Connectivity

Integrates with booking engine

Integrates with central reservation system

Integration to revenue management system

Integration to revenue rules engine

Integration to 3rd party rate shoppers

Back Office Management and Administration

Accounting Module

Case Management/Ticketing System

Housekeeping Module

Integrated Hotel Back Office System

Sales And Marketing module

Task Manager (Assign by Individual, Department or Custom Group)

Unlimited Users

Customer Data Management

API Connection to CRM to Enhance CRM Guest Profile

Branded Loyalty Program

CRM Integration

Custom Loyalty Program Module

GDPR Compliant

Guest Profiles

SOC2 Complaint

Reservations and front desk operations

Advanced Invoicing and Billing

Alerts And Notifications

Automated Reminders

Automated Room Assignments

Check-In Upselling

Discount Codes (Promocodes)

Group check-in functionality

Reservation management

Rules Based Room Assignments

Electronic logbook feature

Functionality to copy and paste within browser

User interface supports Mouse and Keyboard Function Key

Add reservation notes

Automatically create folios based on rate type

Allow Multiple Travel Agents attached to one reservation

Allow multiple commission rates per Travel Agent

Blacklist

Book multiple packages on a single stay reservation

Manually post charges and credits

Prevent overbooking

Allows for overbooking

Track downgrades

Track guest turnaways

Track market segment

Track reservation requests

Track upgrades

Track upsells

Trigger new rate if room move occurs

Automatically assign rooms

Charge card at checkout

Apply with multiple payment methods

Create a guest waiting list

Email folio

Guest preference management within reservations

Manually assign rooms

Option for multiple folios

Print folio

Printed registration cards

Provides reservation record, history and trail

Quote functionality for reservations

Real-time selling of rooms inventory with add-ons or enhancements

Route folios

Split rate between multiple guests in one room

Supports add-ons

Supports rate code changes throughout the stay

Supports scheduled charges

Room And Rates Management

Automated Room-Type Pricing

Availability Restrictions

Blended Rates And Promotions

Derived Rates

Dynamic pricing options based on availability and number of bookings

Group Reservations Management

Inventory Grid

Inventory Management

Inventory Restrictions (Allocations & Overbookings)

Lead Days Restrictions

Lenght of Stay (LOS) Restrictions

Policies (Cancellation, Guarantee & Payment)

Rate Packaging Handling Functionality

Support for Weekly And Monthly Rates

Yielding (Revenue Management) Module

Add manual rates

Add rate hurdles

Create confidential rates

Create corporate rates

Create group rates

Create package allowances

Create promotional codes

Create travel agent rates

Set rates based on dates and day of week

Availability of package reconciliation

Rate code order

Yield based on availability

Yield based on number of rates sold

Group Block Management

Tracking room block activity

24/7 Real-time data

Guest data to use for welcoming and marketing communications

Guests can also make room changes via the website

Shoulder night tracking as part of room blocks

Assign ROH room type

Block a full floor for a group

Block rooms for groups

Create contract rates for groups

Create temporary rates for groups

Fully automate group resume including guestrooms and F&B

Post banquet event order directly

Upload and/or automatically import a rooming list

Batch post charges and credits

Block convention space

Block meeting space

Built-in Sales and Catering Module

Email group invoice

Feature for group block release by date

Group billing account

Group block release length of time

Group routing by date or day including amount limits

Guest & conference room reservations on a single platform

Identify corporate block

Manual post charges and credits

Mark a group block tentative/definite

Print group invoice

Release block to general availability

Release block to group availability

Rolling group block release

PMS Finance and accounting

Batch post

Email an invoice

Make adjustments to guest charges in either A/R or Front Desk Folio

Print an invoice

Process travel agent commissions

Provide Pro forma consolidated invoice which reads current charge routing rules

Setup group routing charges

Setup transient routing charges

Split charges between multiple guests

Support comp accounting

Accounts receivable feature

Financial export option

Includes accrual accounting module

Includes cash accounting module

Inclusion of ancillary revenue on folio

Option for 3rd party payments

Supports international tax rates

Supports multiple currencies

Supports multiple payment methods

Trust accounting option

Budget Management

Integration to 3rd party credit card processors in multiple currencies

Enterprise functionality

Book a guest or group across multiple hotels on one reservation

Manage data at a centralized, enterprise level

Share company and travel agent profiles

View multi-property availability

Multi-property or enterprise configuration available

Vendor provides enterprise-level logins to view all properties

Vendor provides property-level access and permissions for enterprise accounts

Customer data and guest profiles

Add and store guest notes

Collect and store contact preferences

Configure required fields

Provide tracing for profile management

See guest profile on booking screen

Store guest contact information

Store guest preferences

Store guest's preferred payment

Store loyalty member details

Store special requests

Upload guest ID

View guest stay history across multiple profiles

View guest stay history in guest profile

View total guest value

Guest pop-up note functionality available

Custom Loyalty Program Module

GDPR Compliant

Guest communication

Add attachments to guest communication emails

Email folio

Send cancellation emails

Send pre-arrival emails

Send confirmation emails

PMS Security And Compliance

SOC I & II Compliant

Vendor is able to provide security documentation upon request

Vendor is GDPR compliant

Vendor is PCI compliant

Automatically purge inactive profiles

Audit logs included

Customizable permissions based on user roles

Data export option

PCI-DDS Compliant Payments

Secure guest data storage

Vendor includes vulnerability assessment

Vendor provides data encryption

Vendor provides privacy policy compliance support

Vendor supports PIPEDA compliance

Availability calendar

Access to digital tape chart

Minimum length of stay requirements

Provides floor plan

Provides group availability

Provides in-house status

Provides occupancy statistics

Rate availability calendar

View availability by room type

View availability by unit

View connecting room availability and potential

Drag And Drop Reservations In Calendar View

PMS Sales and Catering Module

Produce banquet events order

Recognize postings that have been made to the group master

Events calendar feature

Events room blocking feature

System performance and hosting

Host on-premise

Private cloud-based hosting

Create and configure notification settings

Real-time synchronization

Vendor provides automatic data backup

Vendor provides data migration support

Vendor provides performance analytics and reporting

Vendor provides SLA (Service Level Agreement)

Vendor provides uptime SLA

Vendor provides vulnerability assessment

PMS reporting and analytics

Alerts and Notifications

Customizable notifications and alerts

Ancillary revenue tracking

Flexible role based reporting

Activities reports

Events reports

Forecast reports

Group reports

Guest birthday, anniversary and/or special occasion reports

Guest communications reports

Guest demographic reports

Housekeeping reports

Marketing reports

Night audit reports

Pickup Analysis

Occupancy reports

Provide cancellation reports

Owners reports

Accounts receivable reports

Reservations reports (arrival, departure, in-house)

Revenue reports available

Revenue forecasting and budgeting

Schedule reports to be emailed

User-friendly reports generation

Integrated booking engine

Third party online booking engine integrated into PMS

3rd party add-ons integration available

Support Level

Local / Regional Support in Middle East and Africa

24/7 Online Support

Dedicated onboarding specialist

Integrations

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J&R Guest Manager

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myHotel

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OPERA Cloud Property Management (PMS)

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Websites for Hotels

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Guest Management System

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Duve

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Optii

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Customer Data Platform

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Core Middleware

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P3 Custom Booking Engine

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P3 Self Check in/Check out Kiosks

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AeroGuest

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Book4time Spa Management

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CRM

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HotelRunner Channel Manager

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HotelRunner Competition Analysis

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Smart Channel Manager

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Payment/Deposit Automation

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CRS

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RMS

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CRM

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BEONx Sustainable Profit Platform

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HotelIQ

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Gauvendi Sales Engine

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ExpectMe - Upselling Solutions

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Booking Engine

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ExpectMe - Direct Booking Conversion Tools

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Online payments

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In Person payments

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Pay @ Reception

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Juyo Analytics Data Visualisation

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Oaky

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Roomdex

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FLYR Hospitality | Insights

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HotelIQ

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P3 Custom Booking Engine

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Alliants Guest App

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WooHoo X Series (JBL by HARMAN)

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Optii

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AeroGuest

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Websites for Hotels

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UpsellGuru On-Arrival Upselling

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iOL X

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Vendor: Thynk.CloudCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

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Vendor: AlliantsCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

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IRIS F&B Mobile Ordering

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Vendor: IRISCategory: Guest and traveler techSubcategory: Mobile ordering technology

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ExpectMe - Direct Booking Conversion Tools

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Vendor: ExpectMeCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

ExpectMe - Upselling Solutions

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Data Management for Hotel Assets by Fairmas

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FairPlanner by Fairmas

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J&R Restaurant

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Vendor: James & RitaCategory: Hospitality operationsSubcategory: Restaurant Solution

J&R Check-in

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Vendor: James & RitaCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions

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AI-Driven No Show and Fake Reservation Catcher

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Vendor: RobosizeMECategory: Robotics, AI and automationSubcategory: Automation Solutions

Reservation Quality Check

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Payment/Deposit Automation

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Vendor: RobosizeMECategory: Robotics, AI and automationSubcategory: Automation Solutions

Rate Loading

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Digital Guest

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Vendor: DigitalGuestCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

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AI Powered

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Vendor: HotezaCategory: In room techSubcategory: Guest Internet

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Vendor: HotezaCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

Hoteza Web

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Vendor: HotezaCategory: Guest and traveler techSubcategory: Mobile ordering technology

Hoteza Check-In

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Zaplox Mobile Guest App

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Vendor: ZaploxCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Samsotech VICAS

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Vendor: Samsotech InternationalCategory: Hospitality operationsSubcategory: Identity Verification Solutions

Samsotech Passport/ID scanners

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Samsotech Mobile Check-Ins

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Samsotech Contactless Check-ins

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Gtriip Trevo

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Vendor: SpeeronCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions

RealTime Reservation

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Vendor: RealTime ReservationCategory: Commercial and distributionSubcategory: Ancillary Merchandising

Skipper

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Vendor: SkipperCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

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Eco-Sign Hotel Paperless System

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WINPAC

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Vendor: SpeeronCategory: In room techSubcategory: IPTV/ in-room entertainment

ErmesHotels Booking Engine

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Vendor: ErmesHotelsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

WINPAC Intelligent Kiosk System

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WINPAC BeMyGuest

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D-EDGE - Website Creation

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D-EDGE - MediaGenius

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Loungeup Guest Profile

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AI Powered

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Vendor: EnzoCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions

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Vendor: EnzoCategory: Guest and traveler techSubcategory: Self service kiosks

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Inntopia Marketing Cloud

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Vendor: BookVisitCategory: Commercial and distributionSubcategory: Channel Manager

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Vendor: Hotel Net SolutionsCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

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Vendor: ZucchettiCategory: Commercial and distributionSubcategory: Channel Manager

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Vendor: HMobileCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

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Vendor: lucaCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

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Partially verified

Vendor: HudiniCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

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Partially verified

Vendor: RateGainCategory: Commercial and distributionSubcategory: Channel Manager

WhatsApp & CRM Bridge

Partially verified

Vendor: BookingWhizz Premium Hospitality SolutionsCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Customer Experience Platform CXP

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Vendor: TrustYouCategory: Business intelligenceSubcategory: Reputation Management

PI modules

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Vendor: Profit IntelligenceCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)

LIKE MAGIC

Partially verified

Vendor: Like MagicCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

SynXis Central Reservation System

Unverified

Vendor: SabreCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

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Vendor: SabreCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

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Vendor: HotezaCategory: Guest and traveler techSubcategory: Mobile ordering technology

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Vendor: HotezaCategory: In room techSubcategory: IPTV/ in-room entertainment

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Vendor: HotezaCategory: In room techSubcategory: Guest Internet

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Vendor: HotezaCategory: In room techSubcategory: Guest Internet

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Vendor: HotezaCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

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Vendor: HotezaCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

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Vendor: SabreCategory: Commercial and distributionSubcategory: Channel Manager

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Vendor: James & RitaCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

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Unverified

Vendor: Infor HospitalityCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

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Vendor: HapiCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

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Unverified

Vendor: Infor HospitalityCategory: Finance and paymentsSubcategory: Financial Accounting

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Vendor: BookingTrustCategory: Finance and paymentsSubcategory: Financial Accounting

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Unverified

Vendor: The Digital HotelierCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

STAY

Unverified

Vendor: StayCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Technical specifications

Specifications

The following features are available depending on customer size:

Dedicated Account manager and Implementation Manager
Dedicated customer success manager

The following features are available via OXI integrations:

Yielding (Revenue Management) Module

Guest data to use for welcoming and marketing communications

Guests can also make room changes via the website

Third party online booking engine integrated into PMS

3rd party add-ons integration available

Please note also:
Option to check in at one property and check out at another; Not available due to tax implications

Configurations

Scalability

Designed to provide flexibility to meet each hotel’s individual needs, OPERA 5 property management is the right fit for all properties, from independent hotels to major international resorts.

Fee structure

Annual Flat Fee

Pricing:

Buyers

FAQs

What is the OPERA Property Management System (PMS)?

The OPERA Property Management System (PMS) is a comprehensive software solution designed to manage various aspects of property operations. It is suitable for properties of any size or property chains and provides tools for increased productivity and profitability.

How does OPERA PMS support multiple properties?

OPERA PMS features Multi-Property functionality, allowing multiple properties to operate from a single database. This centralized system reduces hardware, software, and labor costs, simplifies support and upgrades, and allows properties to share functions such as Reservations, Accounting, Sales, and PBX.

What are the benefits of the Reservations capability in OPERA PMS?

OPERA PMS provides real-time room availability information across multiple properties. It enables quick searches for rooms, ensures full occupancy during peak times, and offers detailed availability for any day.

How does OPERA PMS handle Group and Block planning?

OPERA PMS includes tools for managing inventory, group rooms, and contract administration. It integrates with the OPERA Sales and Catering System to streamline processes and reduce administrative overhead.

What communication features does OPERA PMS offer?

OPERA PMS enhances communication within the operation through Messages, Traces, and Locators. It allows staff to locate guests quickly and manage batch messages efficiently, improving guest satisfaction and reducing staff workload.

How does OPERA PMS assist with Rate Management?

The system provides advanced rate management tools to optimize rate inventory and availability. It supports systematic control of rate schedules and executes yield strategies with minimal manual intervention.

Can OPERA PMS handle complex package arrangements?

Yes, OPERA PMS offers extensive package handling functionality, allowing the creation of detailed and flexible packages with unique posting patterns. Packages can be set up in advance or created on-the-fly based on guest requirements.

What is the Rooms Management feature in OPERA PMS?

The Rooms Management feature provides up-to-the-minute room status, including clean, dirty, inspected, and more. It helps in optimizing occupancy and revenue while allowing efficient housekeeping task assignments.

How does OPERA PMS handle Accounts Receivable?

The Accounts Receivable Module integrates accounting functions with property management, offering a comprehensive view of financial operations. It supports multi-currency, multi-language, and cross-property reporting.

What reporting capabilities are available with OPERA PMS?

OPERA PMS includes key management reports via the Oracle® Report Writer and allows customization of reports to fit specific operational needs.

How does OPERA PMS manage guest information?

The Profiles feature captures detailed demographic, statistical, and historical data for guests, companies, travel agencies, and groups, supporting CRM programs and marketing strategies.

What are the features of the Front Desk module in OPERA PMS?

The Front Desk module offers features such as automatic room blocking, one-stroke check-in, rapid walk-in check-in, and integration with OPERAPalm for remote check-in, all designed to enhance guest satisfaction and streamline operations.

How does OPERA PMS handle cashiering?

The Cashiering module supports major posting activities with detailed history, simplifies transactions, and enhances security, making it easier to manage financial operations.

Can OPERA PMS perform Night Audits without system downtime?

Yes, OPERA PMS allows for Night Audits to be performed without interrupting daily operations. It also enables flexible scheduling for income audits and ensures accurate reporting.

How does OPERA PMS process commissions?

Commission processing in OPERA PMS is driven by commission codes and business rules, providing accurate and instant commission calculations, reducing disputes.

Does OPERA PMS support international operations?

OPERA PMS accommodates global operations with support for multiple languages, currencies, and tax calculations, making it suitable for properties worldwide.

What makes OPERA PMS user-friendly?

OPERA PMS features hot keys, shortcuts, and graphical aids that simplify navigation and operation. The system is designed to be intuitive and enhance productivity with easy-to-use visual presentations.

How can I manage cookie preferences for OPERA PMS?

For information on managing cookie preferences, please refer to the Cookie Preferences and Ad Choices sections.

OPERA 5 Property Management (PMS)

Deliver Comprehensive Property Management for Your Hospitality Business

API connectivity and integrations

Back Office Management and Administration

Customer Data Management

Reservations and front desk operations

Room And Rates Management

Group Block Management

PMS Finance and accounting

Enterprise functionality

Customer data and guest profiles

Guest communication

PMS Security And Compliance

Availability calendar

PMS Sales and Catering Module

System performance and hosting

PMS reporting and analytics

Integrated booking engine

Support Level

Annual Flat Fee

Ask anything, discover everything…