UnverifiedOverview
Description
NetGenBiz NGB Call is a web-based telephone call tracking and billing solution designed to manage and monitor telephony usage within hospitality properties. The system accurately tracks incoming, outgoing and internal calls, calculates local and international call charges, identifies abandoned calls and generates customized reports that support operational visibility and cost control.
Ideal for independent hotels, boutique properties, small groups and large hotel chains, NGB Call enhances financial oversight and simplifies night audit workflows for revenue and front-office teams.
The solution typically integrates with existing property management systems (PMS) to ensure seamless data flow and accurate posting of call charges, yet remains powerful as a standalone web-based module for standalone telephony tracking and reporting.
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OPERA Cloud Property Management (PMS)
Vendor verifiedTechnical specifications
Our onboarding process for NetGenBiz NGB Call is designed for a smooth, professional launch; we begin with an initial requirements review and telephony environment assessment, followed by system configuration and integration with your PMS or existing infrastructure, then deliver focused staff training and thorough validation to ensure accurate call tracking, billing and reporting, enabling your teams to confidently manage telephony usage from day one with ongoing support.
NetGenBiz NGB Call is engineered for scalability to support properties of all sizes, from independent hotels and small groups to large multi-property chains, with the ability to handle increasing call volumes and expanding operational demands without performance degradation; its web-based architecture allows easy addition of new extensions, locations and reporting capabilities as your business grows, ensuring consistent call tracking, billing accuracy and visibility across your expanding hospitality portfolio.
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