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Description
hotelsuite MAIL is a cloud‑based email marketing automation solution tailored specifically for hotels to elevate guest communication before, during and after their stay. With intuitive drag‑and‑drop design tools, responsive templates and advanced rule‑based personalisation, hotels can create targeted Pre‑Arrival, In‑Stay and Post‑Stay campaigns that boost engagement, loyalty and ancillary revenue. By automating personalised triggers such as confirmations, upsell offers and lifecycle messages, the system helps hoteliers maintain consistent, relevant dialogue with guests at the right moment.
This solution is ideal for independent hotels, boutique properties, small groups and large hotel chains looking to improve guest retention, increase direct revenue and enhance brand loyalty through automated, data‑driven email marketing.
hotelsuite MAIL integrates seamlessly with hotel Property Management Systems (PMS), enabling real‑time guest data synchronisation, personalised messaging and automated campaign triggering without manual intervention.
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OPERA Cloud Property Management (PMS)
Vendor verifiedTechnical specifications
The onboarding process for hotelsuite MAIL begins with a thorough assessment of the hotel’s guest communication workflows, PMS setup, and marketing objectives. Our team configures automated email campaigns, designs branded templates, sets up triggers for pre-arrival, in-stay, and post-stay communications, and ensures real-time integration with guest data. Staff receive guided training for smooth adoption, and dedicated support monitors testing, launch, and post-deployment optimization, enabling hotels to deliver a fully automated, personalized email marketing program from day one.
hotelsuite MAIL is built for scalable email marketing across single hotels or multi-property chains, supporting independent hotels, boutique properties, and large hotel groups. Its cloud-based architecture allows hotels to manage growing guest databases, automate campaigns, and add new communication workflows without affecting performance. Real-time PMS integration ensures consistent personalization, reporting, and campaign delivery across all properties, enabling hospitality operators to efficiently expand their marketing reach, increase engagement, drive direct revenue, and maintain brand consistency.
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