UnverifiedOverview
Description
hotelsuite GO is a streamlined, cloud‑based guest messaging and service automation platform designed to centralize all guest communication into one efficient channel. It enables hotels to send automated, personalized messages via SMS, email, and WhatsApp throughout the guest journey—from pre‑arrival notifications to in‑stay updates and post‑stay follow‑ups—improving engagement, reducing manual workload, and enhancing guest satisfaction. Its intelligent automation and templated workflows ensure timely delivery of confirmations, reminders, upsell offers and service notifications without overburdening staff.
This solution is ideal for independent hotels, boutique properties, small and mid‑size hotel groups, and large hotel chains seeking to modernize guest communication, drive ancillary revenue and maintain high service standards across all touchpoints.
hotelsuite GO integrates seamlessly with leading Property Management Systems (PMS) and existing communication channels, ensuring real‑time data synchronisation and personalised messaging without disrupting current technology environments.
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OPERA Cloud Property Management (PMS)
Vendor verifiedTechnical specifications
The onboarding process for hotelsuite GO begins with a detailed assessment of the hotel’s guest communication workflows and PMS setup. Our team configures automated messaging templates, sets up multi-channel delivery via SMS, email, and WhatsApp, and establishes triggers for pre-arrival, in-stay, and post-stay communications. Staff receive guided training to ensure smooth adoption, while dedicated support monitors testing, launch, and optimization, enabling hotels to deliver a fully automated, personalized, and consistent guest messaging experience from day one.
hotelsuite GO is built for seamless scalability, supporting independent hotels, boutique properties, small and mid-size groups, as well as large hotel chains. Its cloud-based infrastructure allows hotels to expand messaging services, add new locations, and increase guest engagement without affecting system performance. Real-time PMS integration ensures consistent, personalized communication across all properties, enabling hospitality operators to grow efficiently, maintain high service standards, drive ancillary revenue, and deliver a unified, modern guest messaging experience.
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