Product HotelBuddy
HotelBuddy
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By Hotelbuddy Technology
UnverifiedOverview
Description
HotelBuddy is a cloud‑based digital guest experience platform that modernizes the entire hotel stay by digitizing key guest interactions from pre‑arrival to post‑departure. It empowers guests to complete online check‑in and check‑out, access mobile digital keys, pay securely, book upgrades and extra services, chat with staff, and manage their stay—all through a web‑based guest app that requires no download and works across any device. This virtually eliminates front desk queues, reduces manual workload, and enhances satisfaction by giving guests autonomy and seamless service access.
HotelBuddy is ideal for independent hotels, boutique properties, mid‑size and large hotel chains seeking to elevate operational efficiency, personalize guest journeys and drive incremental revenue through automated upselling and mobile‑first digital services.
The platform offers flexible integration with leading Property Management Systems (PMS) such as Oracle Opera Cloud, MEWS, Infor, HotelTime and Hotsoft, as well as digital locks and Wi‑Fi networks, ensuring real‑time data flow and a unified guest experience without requiring extensive overhauls of existing infrastructure.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryGuest stay and journey management platforms
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Independent hotels, Airport hotels, Vacation rental and short stay rental management companies
Product features
Contactless Solutions General
General GSO
Chatbot functionality
Security And Compliance Contactless Solutions
Guest facing experience optimization
Branding And Customization GSO
Management and Optimization GSO
Check-in and Check-out
Food and Beverage ordering
Support Level
Integrations
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OPERA Cloud Property Management (PMS)
Vendor verifiedTechnical specifications
Specifications
Configurations
The onboarding process for HotelBuddy begins with a thorough assessment of the hotel’s PMS, operational workflows, and guest touchpoints. Our team configures the platform, integrates it with existing property management, digital locks, and Wi‑Fi systems, and sets up mobile check‑in/out, payment processing, and upselling modules. Staff receive guided training to ensure smooth adoption, while real-time support ensures the hotel can deliver a seamless digital guest experience from day one without disrupting current operations.
Scalability
HotelBuddy is built for seamless scalability, supporting independent hotels, boutique properties, and large multi-property hotel chains. Its cloud-based architecture allows hotels to add new locations, devices, services, and guest modules without impacting performance. As operations grow, the platform maintains real-time synchronization, centralized reporting, and consistent guest experiences across all properties. This enables hospitality operators to expand efficiently while ensuring operational control, data accuracy, and elevated guest satisfaction across both single-site and multi-site deployments.
Fee structure
Monthly Flat Fee
Buyers
FAQs
FAQs