Product DOWHAT Guest messaging
DOWHAT Guest messaging
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By DOWHAT
UnverifiedOverview
Description
**DOWHAT Guest Messaging** is a cloud‑based communication platform designed to enhance guest engagement and streamline service delivery across the hospitality lifecycle. Its main function is to centralize guest conversations — including pre‑arrival inquiries, in‑stay requests, and post‑departure feedback — into a unified interface that supports automated responses, templates, and real‑time communication across SMS, WhatsApp, and in‑app channels. A key differentiator is its ability to **boost guest satisfaction through personalized, context‑aware messaging** while reducing front desk workload and response times.
This solution is ideal for **independent hotels, small groups, and large hotel chains** seeking to modernize guest interaction and elevate service quality without increasing staff burden.
DOWHAT Guest Messaging requires **integration with your Property Management System (PMS)** and other operational platforms to sync guest profiles, reservation details, and message context, ensuring seamless communication and consistent service throughout the guest journey.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryHospitality operations
SubcategoryBack Office Collaboration Hotel Tools
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels
Product features
Dashboards, Analytics and Reporting
Human Resources Management
Optimization And Integrations
Task Management And Control
Workflows And Automation
Guest experience operations management
Support Level
Integrations
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OPERA Cloud Property Management (PMS)
Vendor verifiedTechnical specifications
Specifications
Configurations
Our onboarding process for **DOWHAT Guest Messaging** begins with a detailed consultation to understand your guest communication goals and existing systems, followed by seamless integration with your PMS and messaging channels. We then configure message templates, automation rules, and personalization settings tailored to your brand. Comprehensive training and testing ensure your teams are fully enabled, and our support staff remains available throughout the launch to ensure a smooth transition and immediate operational impact.
Scalability
DOWHAT Guest Messaging is built to grow with your hospitality business, supporting increasing guest interactions, multiple channels, and multi‑property environments without performance degradation. Its cloud‑native architecture scales seamlessly as demand rises, enabling additional languages, automation rules, and integrated services while maintaining reliable response times. Whether you’re a single boutique hotel or a global chain, the platform adapts to evolving communication needs and operational complexity, ensuring consistent engagement and efficient service delivery at scale.
Fee structure
Monthly Flat Fee
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