Overview

Launch year

2016

Compatible integrations

7

Last updated

22 May 2026

Description

Our Unified Inbox is designed to help your team provide an excellent service while saving time and effort. Every conversation will be answered right on time, no matter the channel, increasing satisfaction and engagement.

Bundle all your communication channels into one general overview and forget about switching between platforms. Save time in answering your guests by enabling quick replies. And engage with them 24/7 by letting the chatbot take over when your staff is away.

Hotels, hostels, serviced apartments, boutique hotels, and more, are using Bookboost's Unified Inbox to save time on their communications.

Details

Infrastructure detailsCloud, Multi-Property

Support languagesEN

CategoryGuest and traveler tech

SubcategoryHotel communication omni channel chatbots

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties

Screenshots, videos and other resources

Product features

Show AI Powered product features only

AI And Natural Language Processing (NLP)

FAQ Responses (Canned Responses)

Chatbot Analytics and Data Security

Analytics And Reporting

Interaction Rate

Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile

Booking.com / Expedia "Direct Connect"

Guest Profile Enrichment

Integration to Facebook Messenger

PMS Integration (Add-Ons)

Multi-Property Management

Omnichannel Messaging

Decide Which Channel Bot is Active On

Integration to WeChat

Integration to WhatsApp

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Personalized, Customizable, Branded Email or SMS Communication

Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

24/7 Tailor Made Automatized Service

Visual Flow Building and Chatbot Customization

Automated Replies

Bot Avatar

Bot Builder (Template Answers)

Bot Display Name

Multi-Property View

Unlimited Users

General Omni Channel Communication

A.I. Optimization

PMS Integration

Support Level

Office Hours Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

Integrations

Filter:

Clear filter

Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

AI Powered

Multi-channel CRM

Vendor verified

Vendor: Bookboost ABCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Daylight PMS

Vendor verified

Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotelogix Multi-Property Management System

Vendor verified

Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

hotelkit Collaboration

Vendor verified

Vendor: hotelkitCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

Onboarding is handled by the CS team. Client enters a POC for the time specified in the contract.

Scalability

Bookboost AB's Unified Inbox is highly scalable, designed to meet the demands of diverse hospitality businesses, from independent hotels to large global chains. Our cloud-based infrastructure and multi-property management capabilities ensure seamless handling of all guest communications, regardless of volume. The platform leverages AI and automation to efficiently manage inquiries, personalize interactions at scale, and streamline team collaboration, enabling robust performance even as your operations grow and guest engagement increases across multiple channels.

Fee structure

Per room per month with implementation fee

Starting from:

$2.80

Pricing:

The Inbox is available from €2.80 per room/month, on top of the mandatory CDP base (€2.20/room/month). It requires no minimum commitment beyond the platform minimum of €399/month.

Buyers

FAQs

What is Bookboost's Unified Inbox?

Which communication channels does the Unified Inbox support?

How does the Unified Inbox improve team collaboration?

Can the Unified Inbox automate responses to common guest inquiries?

Is the Unified Inbox suitable for multi-property hotel groups?

Does the Unified Inbox integrate with existing Property Management Systems (PMS)?

How does the Unified Inbox enhance the guest experience?

What security measures are in place to protect guest data?

How can the Unified Inbox help increase direct bookings?

What kind of support and training does Bookboost offer during implementation?