Product Multi-channel CRM
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Multi-channel CRM

By Bookboost AB
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Customer Experience Platform

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Daan de BruijnCo-Founder
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Subcategory: Hotel communication omni channel chatbots

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Overview

Launch year

2016

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Compatible integrations

24

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Last Updated

16 Jun 2025

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Description

The Multi-Channel CRM allows you to organise and structure your guest data, create hundreds of segmentations based on your guests' characteristics and reach them with personalised messages through their favourite channel. You will get 8 times more conversions than with an email-only CRM and save time by creating guest journeys and scheduling your communications Hotels, hostels, serviced apartments, boutique hotels, and more, are using Bookboost's Multi-Channel CRM to empower their operations and create complete guest journeys.

Details

Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryGuest and traveler tech
SubcategoryCustomer Relationship Management System (CRM)
Integrations
PMS Integration
IndustryHospitality
This solution is suitable for:Enterprise hotel chains

Screenshots, videos and other resources

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    Product features

    Automation

    Email Automation
    Workflow Automations

    Contact Management

    Attribute Based Segmentation
    Automatic De-Duping
    CCPA Compliant
    Channel/Market Based Segmentation
    Contact Management & Segmentation
    Contact Segmentation
    Customer Profiling
    GDPR Compliant
    Guest Profile Enrichment
    List Creations
    Room Type Based Segmentation

    Customer Service

    Automated Messages Based on PMS Data
    Automated Pre-Stay Emails
    Guest Communication (SMS Messaging)
    Guest Messages and Notifications
    Multi-Lingual (Guest Facing)
    Personalized One-To-One Communication

    Marketing Management

    Campaign Analytics
    Campaign Management
    Campaign Templates
    Cross and Upsell. Pre Stay, Stay, Post Stay.
    Drag & Drop Template Editor
    Email Marketing
    Email Newsletters
    Marketing Automation
    Segmented Emailing (Reservation Type, Demographics, etc.)
    Transactional Templates

    CRM Optimization

    Centralized Data Warehouse
    Centralized Multi-Hotel/Multi-Brand Solution
    Centralized User And Role Management
    Mobile Optimized/Responsive
    Multi-Property Management

    CRM Reporting & Analytics

    Analytics And Reporting
    Dashboarding And Data Visualization

    Communication

    Facebook Messenger Integration

    Sales Management

    Support Level

    Office Hours Online Support
    24/7 Online Support
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist

    Integrations

    Filter:

    Clear filter
    product-image

    OPERA 5 Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    The SiteMinder platform

    verifiedVendor verified
    Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Channel Manager
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    Goki Smartlock

    verifiedVendor verified
    Vendor: GokiCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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    Goki Smartdisc

    verifiedVendor verified
    Vendor: GokiCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    BenchDirect

    verifiedVendor verified
    Vendor: The Hotels Network (Acquired by Lighthouse)Category: Business intelligenceSubcategory: Competitive Benchmarking
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    hotelkit Collaboration

    verifiedVendor verified
    Vendor: hotelkitCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools
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    Oaky by Plusgrade

    verifiedVendor verified
    Vendor: Oaky by PlusgradeCategory: Commercial and distributionSubcategory: Upselling Solutions
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    ReviewPro Reputation

    verifiedVendor verified
    Vendor: ShijiCategory: Business intelligenceSubcategory: Reputation Management
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    Unified Inbox

    verifiedVendor verified
    Vendor: Bookboost ABCategory: Guest and traveler techSubcategory: Hotel communication omni channel chatbots
    product-image

    Infor HMS (Hospitality Management Solution)

    verifiedVendor verified
    Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    eZee Frontdesk

    verifiedVendor verified
    Vendor: Yanolja Cloud Solution (formerly eZee)Category: Hospitality operationsSubcategory: Property Management System (PMS)
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    eZee Absolute

    verifiedVendor verified
    Vendor: Yanolja Cloud Solution (formerly eZee)Category: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    WINHMS PMS

    verifiedVendor verified
    Vendor: Romeo Bravo SoftwareCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    HotelTime PMS

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    Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    OPERA Cloud Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Infor HMS (Hospitality Management Solution)

    verifiedVendor verified
    Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    HotelTime PMS

    verifiedVendor verified
    Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Daylight PMS

    verifiedVendor verified
    Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Hotelogix Multi-Property Management System

    verifiedVendor verified
    Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    hotelkit Collaboration

    verifiedVendor verified
    Vendor: hotelkitCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools
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    protel Air cloud PMS

    partially_perifiedPartially verified
    Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Property Management System (PMS)

    unverifiedUnverified
    Vendor: Busy RoomsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Mews PMS

    unverifiedUnverified
    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications
    API first
    Configurations
    Onboarding is handled by the Customer Success team and there is a POC for the time specified in the contract.
    Scalability
    Easy implementation, no # operator tiers

    Fee structure

    Package Based
    Starting from:
    Pricing:
    Starting at 299 euros per property.

    Buyers

    FAQs

    https://www.bookboost.io/book-a-demo

    Which channels does the CRM support for guest communication?

    How does the CRM help personalize guest communication?

    Does the CRM integrate with existing Property Management Systems (PMS)?

    How can the CRM increase direct bookings and reduce reliance on OTAs?

    What automation features does the CRM provide?

    Is the CRM suitable for managing multiple hotel properties?

    How does the CRM help boost revenue?

    What security measures are in place to protect guest data?

    What kind of support and training is provided during and after implementation?