Product OmniTouch contact center
OmniTouch contact center
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By Alcatel-Lucent
UnverifiedOverview
Description
Alcatel-Lucent Enterprise offers OmniTouch Contact Center, a scalable and reliable customer interaction solution. This product's main function is to deliver advanced call-queuing and call-routing features, designed for businesses of all sizes, from SMEs to large enterprises with up to 7,000 agents.
A unique selling point is its patented graphical interface, which allows supervisors to adapt call routing strategies in real-time with a simple drag-and-drop tool, eliminating the need for programming skills. It also provides a seamless virtual call center for agents working across multiple sites or from home. To implement this technology, it requires integrations with the OmniPCX Enterprise Communication Server and can be enriched with additional cloud-based omnichannel services to integrate email, web chat, and CRM applications.
Details
Infrastructure detailsStand-alone
Support languagesEN
CategoryInformation communication technology
SubcategoryCall accounting software
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains
Product features
General Telephone Systems
Support Level
Integrations
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Technical specifications
Specifications
Configurations
The onboarding process for our OmniTouch Contact Center is designed for a seamless, swift, and highly efficient deployment. It involves a simple configuration and activation on the OmniPCX Enterprise Communication Server. Our patented graphical interface makes it easy for your supervisors to customize call routing and manage agents, ensuring your team is fully operational with minimal disruption.
Scalability
Our OmniTouch Contact Center solution is exceptionally scalable, supporting a range of businesses from small to large enterprises with up to 7,000 agents. The modular architecture, flexible deployment options, and patented graphic application allow for easy expansion. This ensures that you can adapt your system to meet evolving business needs, whether you are managing a single site or a virtual contact center across multiple locations.
Fee structure
Monthly Flat Fee
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FAQs
FAQs