Overview

Launch year

2011

Compatible integrations

24

Last Updated

21 Oct 2025

Description

Sevenrooms is a hospitality platform that caters to a wide range of businesses in the hospitality industry, including hotel chains, independent hotels, and vacation rental companies. We offer a suite of products that work seamlessly together to enhance guest experiences and drive revenue. Our technology is primarily software-based, offering a cloud-based solution that is easy to implement and scale. Our platform is designed to streamline operations, improve guest engagement, and increase overall efficiency for various departments within a hotel, such as front desk, reservations, food and beverage, and guest services. With Sevenrooms, hotels can access a range of tools and features to personalize guest interactions, optimize reservations, and ultimately deliver a superior level of service.

Details

Infrastructure detailsCloud

Support languagesENAR

CategoryRestaurant technology

SubcategoryRestaurant Customer Relationship Management (CRM)

Integrations

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hospitality management companies, Restaurants, cafes and retail

Screenshots, videos and other resources

Product features

Show AI Powered product features only

Automation

Email Automation

Updating Integrated Reservations

Daily Report Aggregation And Distribution

Contact Management

Attribute Based Segmentation

CCPA Compliant

Channel/Market Based Segmentation

Contact Management & Segmentation

Contact Segmentation

Customer Profiling

Customize Offers

Flexible Guest Preference management

GDPR Compliant

Guest Profile Enrichment

Lead Time Based Segmentation

List Creations

Loyalty Segmentation

Customer Service

Activity Dashboard

Automated Pre-Stay Emails

Customizable Guest Surveys

Guest Communication (SMS Messaging)

Guest Feedback Management

Guest Management Dashboard

Guest Messages and Notifications

Multi-Lingual (Guest Facing)

Personalized One-To-One Communication

Marketing Management

Campaign Analytics

Campaign Management

Campaign Templates

Cross and Upsell. Pre Stay, Stay, Post Stay.

Drag & Drop Template Editor

Email Marketing

Email Marketing Integration

Email Newsletters

Marketing Automation

Marketing Dashboard

Segmented Emailing (Reservation Type, Demographics, etc.)

Transactional Templates

Guest Satisfaction Surveys

Memberships Management

Insight Management (customer country / returning customer)

Loyalty Program Management

E-Reputation Monitoring

CRM Optimization

Centralized User And Role Management

Customizable Branded Interface

Email Client Integration

Enhance Content With Images And Logos

Flexible User Rights And Roles

Mobile CRM

Mobile Optimized/Responsive

Multi-Property Management

Open API

Role-Based Views

Web Analytics Integration

Communication and Collaboration Tools

CRM Reporting & Analytics

Analytics And Reporting

Business Intelligence and Analytics

Dashboarding And Data Visualization

Alerts and Notifications

Data export option

Create custom reports

Communication

SMS Reminders

Sales Management

Lead Management

Sales Analytics

Sales Data

Sales Performance Management

Account Management

Lead Nurturing

Opportunity Management

Upselling and cross-selling insights

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

In-product help and walk throughs

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Technical specifications

Specifications

Configurations

The onboarding process for SevenRooms is designed to be seamless and efficient, ensuring a smooth transition for our clients in the hospitality industry. Upon sign-up, our dedicated support team provides personalized assistance, guiding users through the setup process step-by-step. We offer comprehensive training sessions and access to user-friendly documentation to familiarize clients with the platform's features and functionalities. With our hands-on approach and responsive support team, businesses can quickly integrate SevenRooms into their operations, optimizing guest experiences and enhancing operational efficiency from day one.

Scalability

SevenRooms offers exceptional scalability, catering to the evolving needs of businesses in the hospitality industry. Whether you're an independent hotel, a restaurant chain, or an event venue, our platform seamlessly adapts to accommodate your growth. With robust infrastructure and flexible architecture, SevenRooms effortlessly scales to support increased guest volumes, additional locations, and expanded functionalities. Our scalable solution ensures that businesses can maintain optimal performance and guest satisfaction as they grow, providing a future-proof investment for long-term success.

Fee structure

Monthly Flat Fee

Pricing:

SevenRooms offers a transparent and flexible pricing model tailored to meet the diverse needs of businesses in the hospitality industry. Our pricing structure is based on a subscription model, with tiered plans designed to accommodate establishments of varying sizes and budgets. We provide transparent pricing with no hidden fees, ensuring clarity and confidence in our clients' investment. Additionally, our customizable plans allow businesses to scale up or down as needed, providing cost-effective solutions aligned with their specific requirements and growth objectives.

Buyers

FAQs

How does SevenRooms help hotels?

Is SevenRooms a hotel CRM?

Why is hotel CRM software so important?

What types of hotels use SevenRooms?

How does SevenRooms help restaurants?