Qualitelis

Qualitelis is a guest-experience and customer-relationship management platform dedicated to the hospitality industry. We work with hotel chains, independent hotels, and vacation rental businesses to help them understand guests better, improve satisfaction, and build loyalty throughout the entire stay journey.

We provide a suite of integrated products that work together, including:

• Guest Manager — automated pre-stay, in-stay, and post-stay surveys

• Online Reputation Manager — publishing and monitoring reviews across major platforms such as TripAdvisor and Google

• Marketing CRM — marketing automation, email campaigns, and customer database management

By synchronizing with Oracle services, Qualitelis automates survey delivery from reservation through departure, centralizes guest feedback, and enables hotels to publish verified reviews while maintaining full control of their brand reputation. As a TripAdvisor Platinum Partner, we help properties amplify authentic guest feedback and drive trust online.

Qualitelis delivers software-based, cloud technology, providing real-time insights, analytics, and automation. Our cloud approach ensures scalability, easy integration, and secure data handling, without the need for additional hardware.

Our solutions support multiple hotel departments, including:

• Front Office & Customer Service – guest communication and service recovery

• Management – reporting, decision support, and brand reputation oversight

• Marketing & CRM – segmentation, campaigns, and loyalty initiatives

• Operations & Housekeeping – actionable service alerts from guest feedback

• IT – integrations and centralized data governance

With Qualitelis, hospitality brands gain a unified view of guest sentiment, reduce manual work, personalize communications, and continuously improve guest satisfaction — ultimately increasing loyalty and repeat business.