CommBox offers an AI Omnichannel Customer Service Solution, focusing on businesses within Telecom, Retail & eCommerce, Insurance, Healthcare, Financial Services, Automotive, Logistics, Hospitality, Utility, Education, and Government sectors. They provide a suite of integrated products, including Automation & AI, a Unified Agent Workspace, and Messaging & Campaigns. Their technology is primarily software-based, leveraging Conversational AI chatbots, custom workflows, and Generative AI to boost automation and agent efficiency. CommBox solutions are designed for various departments, including Digital Customer Service, Sales & Marketing, and Recruitment & HR.