Akia

Akia is a guest experience and messaging platform focused on the hospitality industry, serving hotel chains, independent hotels, and vacation rental businesses. Built around text messaging — the preferred communication channel for travelers — Akia helps properties deliver fast, personalized, and highly engaging guest interactions without requiring app downloads or logins.

Akia offers a suite of cloud-based products that work together to automate guest communication, manage conversations, collect feedback, and streamline operations. Properties can also deploy features à la carte, adding capabilities based on their needs and growth strategy.

Our technology is delivered as software (cloud/SaaS), accessible from any device and designed to integrate easily with hotel systems. Akia focuses on communication automation rather than manufacturing hardware.

Akia supports multiple hotel departments by centralizing communication and workflows:

• Front Desk & Guest Services – real-time messaging, check-in support, guest requests

• Operations & Housekeeping – task coordination and faster response times

• Customer Service – proactive engagement, surveys, and issue resolution

• Management – insights, reporting, and improved staff efficiency

With engagement rates as high as 85% and significant time savings for staff, Akia helps hotels build better guest relationships, increase satisfaction, and grow revenue through smarter, automated communication.