Overview

Launch year

2019

Compatible integrations

0

Last Updated

6 Nov 2024

Description

YIRONDESK is ticketing software, which contains the complete suite of Helpdesk Software suitable for Backoffice/Operations functions.

It's suitable for all types of Travel or Non Travel Businesses needing to serve Customers.

Integrations are not mandatory. But integrations with various Channels like WhatsApp, Emails, IVRs and Third Party tools like CRM, HRMS, POS, Booking Systems etc. are available.

Details

Infrastructure detailsStand-alone, Cloud

Support languagesEN

CategoryGuest and traveler tech

SubcategoryHelpdesk Ticketing Software

Integrations

IndustryHospitality

Product features

General Helpdesk Ticketing

Alerts to Agents for Customer Responses

Automated Workflows

Automatically Assign Tickets to Teams and Agents

Custom SLA Tracking Per Users or Channels

Dashboarding And Data Visualization

Multi-Channel Integration (Portal, Email and Phone)

Routing by Skills and Groups, Escalation and Monitoring

Stakeholder Monitoring

Ticket Auto-assignment

User Ticket Progress Tracking

Support Level

Office Hours Online Support

Integrations

Filter:

Clear filter

Technical specifications

Specifications

Configurations

The technology supplier has to do the set up from the back end, and training for the client is part of the pricing.

Scalability

Fee structure

Price Per User

Pricing:

Cloud based model based on user count, Customers will get the latest code, releases & updates at no extra cost No need to maintain in-house servers They can grow as business grows Entire maintenance by Yiron, no additional AMC cost

Buyers

FAQs

YIRONDESK

A Helpdesk Software for SLA Driven Tickets Support to Customers for any size of business across Industries & Verticals.

6 Nov 2024

General Helpdesk Ticketing

Support Level

Price Per User