Umni AI Chatbot

The Umni platform offers a no-code AI chatbot solution tailored for hotels, tourism, and SMEs to automate customer communication and routine tasks, enhance the website, and boost sales and marketing efforts. This chatbot has integration options through third-party with booking engines, CRM, PMS, mobile apps, and other platforms and systems, improving customer engagement by providing 24/7 responses powered by NLP and GPT, forms for inquiry collection, promotions, and opportunities to upsell. It includes chatbot content management, a dynamic forms module with an integrations module, a fast and easy to maintain conversational AI module, an option for scripted conversations, in order to simplify and automate FAQ handling, marketing, and sales funneling, and customer routine tasks. The Umni AI chatbot becomes the smart companion of the clients before, during and after the guest stay, as well as a training tool on the phone of the new employees.

Umni's AI chatbot platform is designed to automate guest communications and streamline hotel and travel business operations. Umni primary functions include:

• 24/7 Guest Interaction: The AI chatbot handles inquiries, bookings, and FAQs, and provides real-time support, ensuring guests receive immediate assistance anytime, in multiple languages.
• Personalized Guest Experiences: Leveraging AI, the chatbot personalizes interactions based on the context of the guest inquiries, enhancing satisfaction and loyalty, yet using information from a database curated by the hotel team.
• Website, sales & marketing enhancement: Links and QR codes to a particular webpage and information or action in the AI chatbot allow clients to have instant access to the chatbot in a personalized manner from anywhere online (emails, social media, messenger communication, and other online activities), offline (even from the smart TV in the room), and on the website with 1 click or scan for fast and easy 24/7 self-service and automated actions. A chatbot landing page allows the AI chatbot to be used as a standalone solution or integrated with the website. Direct links built into the website allow for enhancing the website with additional information and call-to-action - every word on the website can be turned into a button that triggers information or a form in the chatbot (ask for a demo).

This product is ideal for hotel and travel managers and staff looking to reduce workload and improve guest/traveler service efficiency without compromising quality.

Although Umni's AI chatbot platform is versatile and fits the needs of a wide variety of hospitality, travel, and tourism businesses, it is particularly beneficial for:

• Independent Hotels: Tailors services to independent properties' unique brand and operational needs.
• Local Hotel Chains and Small Groups: Ensures brand consistency across multiple properties while providing scalable solutions. One chatbot may be able to assist multiple hotels sharing the same website domain.
• Boutique Hotels: Enhances the guest experience with personalized interactions that boutique hotel guests value.

*** The Umni platform also supports SPA, Wellness and other hospitality businesses.

Integration Requirements: Implementing Umni’s technology is straightforward, thanks to its cloud-based, no-code framework. Adding an AI chatbot to the business website is simply adding a small Javascript code to the website's code; therefore, the website technology doesn't matter for the integration. The task is performed by the person who maintain the website.

While the AI chatbot operates effectively on the website as a standalone solution, the forms in the chatbot can send collected user data to over 6,500 systems, platforms, and apps and custom API, therefore possible to integrate with:

• Property Management Systems (PMS): For direct bookings and real-time room status updates.
• Customer Relationship Management (CRM) systems: To leverage guest data for personalized marketing and communication.
• Other Hotel Tech Stack Components: Such as revenue management and operations software, enhancing the overall utility and data flow from the chatbot across hotel management systems.

These integrations are optional but can significantly enhance functionality and data consistency across hotel operations, making Umni a flexible and powerful tool for modernizing hotel guest interactions and task automation.