Vendor verifiedOverview
Description
GuestVoucher is a digital gift voucher management platform designed specifically for the hospitality industry. The solution enables hotels, spas, and hospitality venues to create, sell, and manage branded gift vouchers and experience packages through a customisable online storefront. Properties can offer monetary-value vouchers, accommodation packages, dining experiences, spa treatments, and seasonal promotions directly to consumers, capturing advance revenue whilst providing guests with flexible gifting options.
GuestVoucher provides an end-to-end voucher lifecycle management system. Properties can design and publish vouchers through a branded web portal, with customers purchasing directly online. The platform handles payment processing, automated voucher delivery (digital or physical), redemption tracking, and reporting. Hoteliers maintain full control over voucher design, pricing, validity periods, and redemption rules whilst benefiting from centralised batch management for promotional campaigns.
GuestVoucher is suited to independent hotels, boutique properties, spa hotels, and hospitality groups seeking to generate ancillary revenue through gift voucher sales. The platform particularly benefits properties with strong spa and dining offerings, those looking to capture seasonal gifting demand (Christmas, Valentine's Day, Mother's Day), and venues wanting to reduce reliance on third-party voucher aggregators. Properties with an established direct booking strategy will find GuestVoucher complements their revenue diversification efforts.
Details
GuestVoucher operates as a cloud-based platform that can function as a standalone solution for voucher sales, requiring no mandatory integration. However, properties using the Guestline technology suite benefit from native integration with Rezlynx PMS for accommodation voucher redemption, Access ePOS and Guestline ePOS for point-of-sale voucher validation. An interface with the Guestline booking engine enables direct online redemption. Properties not using Guestline systems can still utilise GuestVoucher for voucher sales and management, with manual redemption processes at the property level.
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Integrations
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HotelTime PMS
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Wincloud Property management solution
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Booking Engine
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Property Management System (PMS)
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EPOS
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Mews PMS
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Hotel EPoS
UnverifiedTechnical specifications
GuestVoucher is a cloud-based, voucher issuing platform, that can be connected seamlessly to your website and payments go directly to you. With our open API, even complex applications can integrate easily.
Typical onboarding and integration with your branded website can take anytime between 3 working days to 3 weeks depending on the complexity.
GuestVoucher supports multi-property deployments, enabling hotel groups to manage voucher programmes across their portfolio. Properties within a group can offer cross-redemption, allowing vouchers purchased at one location to be used at another within the same chain. Centralised batch management enables marketing teams to launch coordinated seasonal campaigns across multiple sites simultaneously. The platform's scalability is most effective within the Guestline technology ecosystem. Properties using Rezlynx PMS, Access ePOS and Guestline ePOS benefit from native integration, enabling seamless voucher redemption at check-in, point-of-sale, and through the booking engine. For hotel groups operating a mixed technology landscape—with properties on different PMS platforms—the integration depth diminishes. Non-Guestline properties can still sell vouchers through the platform but require manual redemption workflows, which may create operational friction at scale.
Fee structure
GuestVoucher operates on a tiered SaaS subscription model with three levels—Starter, Pro, and Enterprise—designed to accommodate properties at different stages of voucher programme maturity. Total cost comprises an initial setup fee, a monthly per-site subscription, and transactional fees for vouchers sold beyond each tier's included monthly allowance. A key feature of the pricing architecture is the differentiation between GuestPay customers and those using third-party payment providers, with preferential rates offered to properties within the Access Hospitality payment ecosystem. Higher tiers provide increased voucher allowances and reduced per-transaction costs, creating a clear commercial pathway for properties to scale their voucher programmes as sales volume grows. Regional pricing variations apply between UK and EU markets, with APAC availability pending.
Buyers
FAQs
FAQs
What types of vouchers can I sell?
