Overview

Launch year

2026

Compatible integrations

1

Last updated

28 Oct 2026

Description

Sundae Crew helps operators run the people side of the business across locations. It connects workforce planning and daily administration, including schedules, availability, shift changes, attendance, leave, employee records, HR workflows and payroll preparation.

Teams can choose workforce capabilities or bundles suited to their needs, with an employee self-service portal and manager approval workflows. Country-specific payroll readiness, exports and provider handoffs depend on the supported jurisdiction and configuration.

Crew is available independently of Sundae Core. Used together, Crew and Core connect workforce activity with labor costs, demand and operational performance, helping managers coordinate action using a shared operating picture.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryHospitality operations

SubcategoryWorkforce management solutions

Integrations

Crew can be used independently of Sundae Core or alongside it. Publicly listed HR and payroll adapters include Bayzat, Personio, Pento, Gusto and BambooHR. Integration availability, data scope, permissions and provider handoff requirements are confirmed during onboarding. Technical integrations do not imply endorsed vendor partnerships.

IndustryHospitality

This solution is suitable for:Enterprise Hotel Brands & Global Chains, Hotel Management Companies / 3rd Party Operators, Regional or Mid-Size Hotel Groups, Restaurants, Cafes & F&B Outlets

Product features

Human Resources Management

Compensation Tracking

Customized Reporting for Bank Transfers in WPS format

Employee Reporting and Management

Manage And Measure Workforce Attendance

Manage HR processes

On board new recruits with a user-definable process

Provides accurate picture of organization labour costs

Training Resources: Stores staff onboarding and learning documents

Workforce planning and scheduling

Employee scheduling and management

Shift creation and auto-scheduling

Shift rollout cycles and templates

Labour demand forecasting (AI-based)

Real-time warnings and alerts

Competency-based scheduling

Employee availability and self-service

Availability and unavailability management

Leave and absence management

Shift swapping and open shift management

Multi-location support

Employee mobile app access

Time and attendance tracking

Real-time attendance monitoring

Overtime and break time calculation

Mobile time registration (app-based)

Payroll management and compliance

HR and payroll management

Data-driven insights and business intelligence

Custom reporting and dashboards

Role-based access and permissions

AI and automation

AI-powered auto-scheduling

Predictive scheduling (historical trend analysis)

Integrations and ecosystem

Payroll and accounting software integrations

Mobile and employee engagement

Employee self-service dashboard

Communication and internal messaging

Support Level

Integrations

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Sundae Core

Partially verified

Vendor: SundaeCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)

Technical specifications

Specifications

Cloud-based workforce operations. Product interface languages: English, Arabic, French, Spanish, German, Dutch, Portuguese, Hindi, Urdu, Italian, Polish, Turkish, Simplified Chinese, Japanese, Korean, Indonesian, Vietnamese, Romanian, Swedish, Bengali, Thai, Malay, Russian, Azerbaijani and Papiamento. Live support-team languages are confirmed separately. Payroll readiness and export coverage is jurisdiction- and configuration-specific across the United States, Canada, United Kingdom, EU member states and GCC countries; language availability does not imply universal payroll compliance.

Configurations

Onboarding confirms the selected Crew capabilities or bundle, locations, workforce structure, employee allowances, permissions, data readiness and required systems. Country-specific payroll readiness, exports and provider handoffs are assessed before deployment. Timing depends on the proposed scope and readiness.

Scalability

Crew supports multi-location workforce administration with role-based access, manager approvals and employee self-service. Operators can select capabilities or bundles to fit their needs, independently of Core. Package, employee allowances and regional capabilities are confirmed during onboarding.

Fee structure

Package Based

Pricing:

Subscription pricing based on the selected Crew capabilities or bundle and location count. The package price covers the first location, with progressive banded pricing for additional locations. Employee allowances and additional-employee charges depend on the package. Setup and selected services may be charged separately; taxes and one-time setup are excluded from published estimates. Crew can be purchased without Core. Larger businesses and custom requirements may need a proposal. Current configuration and published prices: https://pricing.sundae.io/

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FAQs

Can we purchase Crew without Core?

What does Crew cover?

Can employees manage requests themselves?

Does Crew support payroll in every country?

How is Crew priced?

Sundae Crew

Connected workforce operations for hospitality and food-service teams: scheduling, time and attendance, HR workflows, payroll readiness and employee self-service.