Product SORASO PMS
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SORASO PMS

By SORASO by Smart Finder
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Seamlessly manage reservations, front desk, housekeeping, guest services, and more with our comprehensive PMS — designed to save time and maximize efficiency.

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James Weerapan IntasornChief Commercial Officer
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Overview

Launch year

1997

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Compatible integrations

1

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Last updated

23 Feb 2026

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Description

Soraso PMS is a cloud-ready, all-in-one property management system designed to centralize and streamline every aspect of hotel operations. It empowers hoteliers to manage reservations, front-desk check-in/out, housekeeping, maintenance, cashiering, guest services and group bookings with a unified, intuitive interface that increases efficiency and reduces errors in day-to-day tasks. Powerful reporting and analytics deliver real-time performance insights, enabling smarter decision-making and operational optimisation. Soraso’s flexible structure supports dynamic rate and package configurations to adapt to market demand and revenue strategies. 

This solution is ideal for independent hotels, boutique properties, small groups and large hotel chains seeking a scalable PMS that simplifies workflows, enhances departmental coordination and supports growth. 

Soraso PMS integrates seamlessly with existing hotel technology ecosystems — including booking engines, channel managers, POS, revenue management tools, and other third-party systems — via open APIs, ensuring real-time data synchronization and a connected technology stack without disrupting current operations.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryHospitality operations
SubcategoryProperty Management System (PMS)
Integrations

SORASO is an open cloud hospitality platform designed for seamless third-party integrations.

We provide RESTful APIs, webhook support, and secure data exchange protocols to enable integration with PMS, Channel Managers, Payment Gateways, Revenue Management Systems, Marketplace platforms, Guest Apps, and other hospitality technology solutions.

Our integration process typically includes API documentation sharing, technical alignment discussion, sandbox testing, and certification before production deployment.

Our technical team provides onboarding support to ensure smooth and efficient integration.

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties

Screenshots, videos and other resources

Product features

API connectivity and integrations

Integrates to third party channel management
Integrated ID And Passport Scanner
Integrated Payment Terminal And Card Reader
Integrates with booking engine
Open API support
Integrates with central reservation system
Integration to revenue management system
Integration to revenue rules engine
Integration to 3rd party rate shoppers

Back Office Management and Administration

Accounting Module
Automated Night Audit
Case Management/Ticketing System
Drag and Drop Template Editor
Housekeeping Mobile App
Housekeeping Module
Integrated Hotel Back Office System
Sales And Marketing module
Spa Management Module
Supports Data Import via Excel, CSV
Task Management
Task Manager (Assign by Individual, Department or Custom Group)
Unlimited Users
Import existing PMS guest data to new PMS upon installation

Customer Data Management

Emailing Automation (Pre and Post-Stay)
Guest Profiles
SOC2 Complaint

Reservations and front desk operations

Automated Room Assignments
Check-In Upselling
Digital Registration
Group check-in functionality
Integrated Payment Gateway
Reservation management
Rules Based Room Assignments
Add reservation notes
Allow Multiple Travel Agents attached to one reservation
Allow multiple commission rates per Travel Agent
Manually post charges and credits
Prevent overbooking
Allows for overbooking
Support hourly/day use room rentals
Trigger new rate if room move occurs
Apply with multiple payment methods
Create a guest waiting list
Digital registration cards
Email folio
Guest preference management within reservations
Manually assign rooms
Option for multiple folios
Print folio
Printed registration cards
Provides reservation record, history and trail
Real-time selling of rooms inventory with add-ons or enhancements
Route folios
Supports add-ons

Room And Rates Management

Availability Restrictions
Group Reservations Management
Inventory Grid
Inventory Management
Inventory Restrictions (Allocations & Overbookings)
Policies (Cancellation, Guarantee & Payment)
Rate Packaging Handling Functionality
Support for Weekly And Monthly Rates
Add manual rates
Create confidential rates
Create group rates
Create package allowances
Create travel agent rates
Set rates based on dates and day of week
Rate code order
Day-use room booking capability

Group Block Management

Tracking room block activity
24/7 Real-time data
Room blocks reporting dashboard
Block a full floor for a group
Block rooms for groups
Create contract rates for groups
Create temporary rates for groups
Fully automate group resume including guestrooms and F&B
Post banquet event order directly
Provide meeting planner-specific OBE
Upload and/or automatically import a rooming list
Batch post charges and credits
Block convention space
Block meeting space
Email group invoice
Feature for group block release by date
Group billing account
Group block release length of time
Group portal available
Group routing by date or day including amount limits
Guest & conference room reservations on a single platform
Manual post charges and credits
Mark a group block tentative/definite
Print group invoice
Release block to general availability
Release block to group availability
Rolling group block release

PMS Finance and accounting

Batch post
Email an invoice
Make adjustments to guest charges in either A/R or Front Desk Folio
Print an invoice
Process travel agent commissions
Provide centralized billing
Setup group routing charges
Setup transient routing charges
Split charges between multiple guests
Support comp accounting
Take pre-payment via guest portal
Accounts receivable feature
Financial export option
Includes accrual accounting module
Includes cash accounting module
Option for 3rd party payments
Supports international tax rates
Supports multiple currencies
Supports multiple payment methods
Budget Management
Integration to 3rd party credit card processors in multiple currencies

Enterprise functionality

Book a guest or group across multiple hotels on one reservation
Share company and travel agent profiles
Multi-property or enterprise configuration available
Vendor provides enterprise-level logins to view all properties

Customer data and guest profiles

Collect and store contact preferences
Configure required fields
See guest profile on booking screen
Store guest contact information
Upload guest ID
GDPR Compliant
Digital Registration
Centralized guest data across all systems (PMS, point of sale, dining, and activities)

Guest communication

Send cancellation emails
Send confirmation emails
Send on-property emails
Send pre-arrival emails
Emailing Automation (Pre and Post-Stay)
Send confirmation emails
Send on-property emails
Upsell services and offers

PMS Security And Compliance

Supports single sign-on
Vendor is GDPR compliant
Audit logs included
Secure guest data storage
Vendor provides data encryption
Vendor provides privacy policy compliance support

Availability calendar

Minimum length of stay requirements
Provides floor plan
Provides group availability
Provides occupancy statistics
View availability by room type
View availability by unit
View connecting room availability and potential
Drag And Drop Reservations In Calendar View

PMS Sales and Catering Module

Produce banquet events order
Events calendar feature
Events room blocking feature

System performance and hosting

Host on-premise
Private cloud-based hosting
Host in a SaaS cloud environment
Create and configure notification settings
Provide user-generated reports
Bandwidth monitoring
Built-in performance analytics
Real-time synchronization
Supports over 500 properties
System up-time monitoring
Vendor provides automatic data backup
Vendor provides data migration support
Vendor provides performance analytics and reporting
Vendor provides SLA (Service Level Agreement)
Vendor provides uptime SLA
Vendor provides vulnerability assessment

PMS reporting and analytics

Export results in Excel or CSV
Activities reports
Forecast reports
Group reports
Housekeeping reports
Marketing reports
Night audit reports
Occupancy reports
Accounts receivable reports
Reservations reports (arrival, departure, in-house)
Revenue reports available
Revenue forecasting and budgeting
Schedule reports to be emailed

Integrated booking engine

PMS native integrated booking engine
Third party online booking engine integrated into PMS
3rd party add-ons integration available
Built-in upsell options
Displays room descriptions and images
Dynamic rate option
Real-time availability
Reservation confirmation email
Reservation modification feature

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
In-product help and walk throughs

Integrations

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The SiteMinder platform

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Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Channel Manager

Technical specifications

Specifications

SORASO is a cloud-native hospitality technology platform accessible via modern web browsers with no local installation required.

The system supports API-based integrations using secure HTTPS protocols, JSON data formats, and OAuth/token authentication where applicable.

The platform is designed for scalability, high availability, and compatibility across major operating systems including Windows, macOS, Android, and iOS.

Regular system updates are deployed centrally to ensure performance, security, and feature enhancements without disruption to client operations.

Configurations

The onboarding process for Soraso PMS starts with a structured discovery to understand property setup, workflows, and business rules. Our team configures the system, migrates data, and connects required integrations such as channels and POS. Comprehensive testing validates reservations, billing, and reporting. Role-based training equips staff across departments, followed by guided go-live support. Post-launch assistance, monitoring, and optimization ensure smooth adoption, data accuracy, and sustained operational efficiency from day one for scalable hotels worldwide success.

Scalability

Soraso PMS is built to scale seamlessly from single independent properties to multi-property and multi-brand hotel portfolios. Its cloud-native architecture supports growing room inventories, additional departments, higher transaction volumes, and new integrations without performance impact. Centralized configuration, role-based access, and real-time data synchronization ensure operational consistency across locations, enabling hotel groups to expand efficiently while maintaining control, visibility, and standardized processes as business complexity and portfolio size increase.

Fee structure

Annual Flat Fee
Starting from:

Buyers

FAQs

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