Product Contactless Concierge Solution
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Contactless Concierge Solution

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By Smartvel
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Contactless Concierge Solution

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Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2012

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Compatible integrations

1

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Last Updated

19 May 2025

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Description

Smartvel's Contactless Concierge Solution is a cutting-edge SMS-based platform that enables hotels and hospitality businesses to provide personalized and contactless guest services. With this solution, guests can easily access information, request services, make reservations, and receive recommendations all through a simple text message interface, making their experience seamless and convenient.

This innovative product is ideal for a wide range of businesses in the hospitality industry, including independent hotels, chains, boutique hotels, resorts, and vacation rentals. It is also suitable for travel management companies looking to enhance their clients' travel experiences.

Smartvel's Contactless Concierge Solution does not require any complex integrations to implement the technology, making it easy to set up and start using right away. This user-friendly platform is designed to streamline operations and improve guest satisfaction, making it a valuable asset for any hospitality business looking to elevate their guest experience.

Details

Infrastructure detailsMulti-Property
Support languagesEN
CategoryGuest and traveler tech
SubcategoryGuest stay and journey management platforms
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains

Product features

Contactless Solutions General

General GSO

Chatbot functionality

Security And Compliance Contactless Solutions

Guest facing experience optimization

Branding And Customization GSO

Management and Optimization GSO

Check-in and Check-out

Food and Beverage ordering

Support Level

Integrations

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H2O Engage (CRM)

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Vendor: H2O HospitalityCategory: Business intelligenceSubcategory: Customer Data Platform (CDP)

Technical specifications

Specifications
Configurations

The onboarding process for Smartvel's Contactless Concierge Solution is smooth and efficient, guided by our dedicated team. Upon sign-up, our experts collaborate closely with hotel management to understand specific needs and customize the platform accordingly. We provide comprehensive training sessions for staff members to familiarize them with the system's features and functionalities. With our hands-on support and guidance, hotels can quickly integrate the solution into their operations, enhancing guest experiences and ensuring a seamless transition to contactless concierge services.

Scalability

Smartvel's Contactless Concierge Solution offers exceptional scalability, accommodating the needs of hotels of all sizes and complexities. Whether managing a single boutique hotel or a chain of properties, our solution seamlessly scales to meet varying requirements. With flexible customization options and robust backend support, the platform adapts effortlessly to diverse hospitality environments, ensuring consistent and efficient service delivery across all locations. From small independent hotels to large chains, Smartvel's Contactless Concierge Solution evolves alongside businesses, empowering them to meet evolving guest expectations and industry standards.

Fee structure

Monthly Flat Fee
Pricing:

Smartvel's Contactless Concierge Solution offers a flexible and transparent pricing model tailored to meet the unique needs of hotels and hospitality businesses. Our pricing is based on factors such as the size of the property, the number of guest rooms, and the desired features and functionalities. We provide customizable packages to ensure affordability and value for our clients, with options for both one-time setup fees and ongoing subscription plans. Our pricing structure is competitive and straightforward, with no hidden costs, ensuring that hotels can easily budget and plan for the implementation of our innovative contactless concierge solution.

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