Integrations

Technical specifications

Overview

Launch year

2023

Compatible integrations

Last updated

5 Jan 2026

Description

SmartServe is a 24/7 AI-driven conversational automation platform that turns digital channels into continuous lead generators and customer engagement engines for hospitality and service-oriented businesses. Its core function is to deploy intelligent chat assistants that capture leads, answer inquiries, and automate customer interactions across WhatsApp, Instagram, and websites, ensuring no potential customer is missed — even outside business hours.

SmartServe is ideal for independent hotels, hotel chains, vacation rental operators, and other customer-centric organizations seeking to enhance digital engagement without increasing staff workload. Its suite of AI chatbot products works together as an integrated platform, with modular features that can be tailored to specific business goals such as booking support, lead qualification, and real-time responses.

Delivered as cloud-based software, SmartServe does not require hardware, and integrates easily with existing web presence and messaging channels. It supports departments such as Sales, Marketing, Customer Service, Front Desk, and Operations, helping teams convert inquiries into bookings, improve guest satisfaction, and streamline communication workflows

Details

Infrastructure detailsCloud

Support languagesEN

CategoryRobotics, AI and automation

SubcategoryVoice-based AI

Integrations

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels

Product features

Customer Communication General

Support Level

Integrations

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Technical specifications

Specifications

Configurations

The SmartServe onboarding process begins with a dedicated kickoff call to understand your business goals and customer touchpoints, followed by seamless configuration of AI conversational flows and channel integrations. Our team then customizes messaging scripts, trains the system on your brand voice, and tests interactions to ensure optimal performance. Once live, we provide training and ongoing support so your staff can confidently manage and optimize automated guest engagement.

Scalability

SmartServe is designed to scale effortlessly with your business, supporting single properties to global multi-brand portfolios without performance degradation. Its cloud-native architecture accommodates increasing conversation volume and additional conversational channels while maintaining real-time responsiveness. As your needs evolve, you can enable advanced features, add languages, and expand into new markets without infrastructure constraints, ensuring consistent engagement, operational efficiency, and revenue growth across all levels of your hospitality operations.

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