Product SevenRooms
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SevenRooms

By SevenRooms
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SevenRooms

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Giggi CaccavaleRegional Vice President, Enterprise Sales ME& Turkey
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Overview

Launch year

2011

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Compatible integrations

20

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Last Updated

28 May 2025

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Description

Sevenrooms is a hospitality platform that caters to a wide range of businesses in the hospitality industry, including hotel chains, independent hotels, and vacation rental companies. We offer a suite of products that work seamlessly together to enhance guest experiences and drive revenue. Our technology is primarily software-based, offering a cloud-based solution that is easy to implement and scale. Our platform is designed to streamline operations, improve guest engagement, and increase overall efficiency for various departments within a hotel, such as front desk, reservations, food and beverage, and guest services. With Sevenrooms, hotels can access a range of tools and features to personalize guest interactions, optimize reservations, and ultimately deliver a superior level of service.

Details

Infrastructure detailsCloud
Support languagesENAR
CategoryRestaurant technology
SubcategoryRestaurant Customer Relationship Management (CRM)
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hospitality management companies, Restaurants, cafes and retail

Screenshots, videos and other resources

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    Product features

    Automation

    Email Automation
    Updating Integrated Reservations
    Daily Report Aggregation And Distribution

    Contact Management

    Attribute Based Segmentation
    CCPA Compliant
    Channel/Market Based Segmentation
    Contact Management & Segmentation
    Contact Segmentation
    Customer Profiling
    Customize Offers
    Flexible Guest Preference management
    GDPR Compliant
    Guest Profile Enrichment
    Lead Time Based Segmentation
    List Creations
    Loyalty Segmentation

    Customer Service

    Activity Dashboard
    Automated Pre-Stay Emails
    Customizable Guest Surveys
    Guest Communication (SMS Messaging)
    Guest Feedback Management
    Guest Management Dashboard
    Guest Messages and Notifications
    Multi-Lingual (Guest Facing)
    Personalized One-To-One Communication

    Marketing Management

    Campaign Analytics
    Campaign Management
    Campaign Templates
    Cross and Upsell. Pre Stay, Stay, Post Stay.
    Drag & Drop Template Editor
    Email Marketing
    Email Marketing Integration
    Email Newsletters
    Marketing Automation
    Marketing Dashboard
    Segmented Emailing (Reservation Type, Demographics, etc.)
    Transactional Templates
    Guest Satisfaction Surveys
    Memberships Management
    Insight Management (customer country / returning customer)
    Loyalty Program Management
    E-Reputation Monitoring

    CRM Optimization

    Centralized User And Role Management
    Customizable Branded Interface
    Email Client Integration
    Enhance Content With Images And Logos
    Flexible User Rights And Roles
    Mobile CRM
    Mobile Optimized/Responsive
    Multi-Property Management
    Open API
    Role-Based Views
    Web Analytics Integration
    Communication and Collaboration Tools

    CRM Reporting & Analytics

    Analytics And Reporting
    Business Intelligence and Analytics
    Dashboarding And Data Visualization
    Alerts and Notifications
    Data export option
    Create custom reports

    Communication

    SMS Reminders

    Sales Management

    Lead Management
    Sales Analytics
    Sales Data
    Sales Performance Management
    Account Management
    Lead Nurturing
    Opportunity Management
    Upselling and cross-selling insights

    Support Level

    Local / Regional Support in Middle East and Africa
    Office Hours Online Support
    24/7 Online Support
    Chat
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses
    In-product help and walk throughs

    Integrations

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    Technical specifications

    Specifications
    Configurations

    The onboarding process for SevenRooms is designed to be seamless and efficient, ensuring a smooth transition for our clients in the hospitality industry. Upon sign-up, our dedicated support team provides personalized assistance, guiding users through the setup process step-by-step. We offer comprehensive training sessions and access to user-friendly documentation to familiarize clients with the platform's features and functionalities. With our hands-on approach and responsive support team, businesses can quickly integrate SevenRooms into their operations, optimizing guest experiences and enhancing operational efficiency from day one.

    Scalability

    SevenRooms offers exceptional scalability, catering to the evolving needs of businesses in the hospitality industry. Whether you're an independent hotel, a restaurant chain, or an event venue, our platform seamlessly adapts to accommodate your growth. With robust infrastructure and flexible architecture, SevenRooms effortlessly scales to support increased guest volumes, additional locations, and expanded functionalities. Our scalable solution ensures that businesses can maintain optimal performance and guest satisfaction as they grow, providing a future-proof investment for long-term success.

    Fee structure

    Monthly Flat Fee
    Pricing:

    SevenRooms offers a transparent and flexible pricing model tailored to meet the diverse needs of businesses in the hospitality industry. Our pricing structure is based on a subscription model, with tiered plans designed to accommodate establishments of varying sizes and budgets. We provide transparent pricing with no hidden fees, ensuring clarity and confidence in our clients' investment. Additionally, our customizable plans allow businesses to scale up or down as needed, providing cost-effective solutions aligned with their specific requirements and growth objectives.

    Buyers

    FAQs

    How does SevenRooms help hotels?

    SevenRooms’ hotel restaurant CRM makes it easy to manage, share and leverage customer data across your organization. Plus, centralized access to 360° guest profiles across your properties means you can keep guests coming back to book. Find out more about how hotels have improved operations and generated more revenue with SevenRooms.

    Is SevenRooms a hotel CRM?

    SevenRooms is the hospitality industry's leading hotel restaurant CRM software designed to give operators and their teams insight into the entire guest journey.

    Why is hotel CRM software so important?

    Hotel CRM software lets you store and manage key data to improve guest operations, boost customer loyalty and create better marketing strategies.

    What types of hotels use SevenRooms?

    SevenRooms works with a variety of hotels from boutique establishments to international brands. SevenRooms empowers all hotels with a single view of their guests across properties and venues.

    How does SevenRooms help restaurants?

    SevenRooms all-in-one CRM, marketing and operations software makes it easy to manage, share and leverage customer data across your organization to personalize service and create targeted marketing campaigns that generate more revenue and improve customer loyalty.