Product Engage AI
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Engage AI

By RateGain
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Your Conversational Guest Superhero

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Overview

Launch year

2004

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Compatible integrations

6

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Last Updated

16 Aug 2024

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Description

Imagine a 24/7 multilingual virtual assistant for your guests, available on popular channels like WhatsApp and Facebook Messenger. That's Engage AI! It answers guest queries, resolves issues, and personalizes their stay - all in real-time.

Unique Selling Points:

  • Effortless Automation: Free your staff from repetitive tasks while providing instant guest support.
  • Enhanced Guest Experience: Offer personalized recommendations, handle bookings, and resolve concerns - building loyalty and positive reviews.

Ideal for:

  • Hotels of all sizes: From independent gems to global chains, Engage AI empowers you to deliver exceptional guest service efficiently.
  • Travel Management Companies: Enhance client satisfaction and streamline communication for diverse travel portfolios.

Integrations:

Engage AI seamlessly integrates with your PMS and other key systems, ensuring smooth implementation and synchronized data.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryHotel communication omni channel chatbots
Integrations
IndustryHospitality

Screenshots, videos and other resources

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    Product features

    AI And Natural Language Processing (NLP)

    FAQ Responses (Canned Responses)
    Measure Bot Performance and Train For More Efficiency
    Real Time 2-Way Translations

    Chatbot Analytics and Data Security

    Analytics And Reporting
    Analytics Dashboard
    Authentication and Authorization
    Dashboarding And Data Visualization
    End-to-End Encryption
    Interaction Rate

    Chatbot Integration, Connectivity And APIs

    Automated Messages Based on PMS Data
    Integration to Facebook Messenger
    Live Inventory Availability
    Maps Integration
    Open API
    PMS Integration (Add-Ons)

    Omnichannel Messaging

    Alerts and Notifications
    Chatbot Provides Contextual Support Via Relevant Details
    Decide Which Channel Bot is Active On
    Integration to WeChat
    Integration to WhatsApp
    Mobile Optimized/Responsive
    No Download Required
    Omnichannel Communication (Email, Chat, SMS, Whatsapp)
    Personalized, Customizable, Branded Email or SMS Communication

    Sentiment Analysis and Chatbot Marketing

    Bot Can Identify Sentiment Types and Analyze Emotions
    Customize Answers Depending on Keywords
    Customize Offers
    On Property Upsells
    Sentiment Analysis Offers Final Output

    Visual Flow Building and Chatbot Customization

    Automated Replies
    Book Internal Services (e.g: Restaurant, Spa, etc)
    Bot Tag Line
    City guides and recommendations
    Content Management System (CMS)
    Customizable Branded Interface
    Deal/Offer Templates Library
    Digital Concierge
    Drag And Drop Template Editor
    Housekeeping Requests
    Room-Type Suggestions And Price Check
    Set Priority Of Bot and Human Agent
    Unlimited Users

    General Omni Channel Communication

    Access Control and Audit Trail
    Communication Capturing
    Guest Request Tracking
    PMS Integration
    Real Time Management Dashboard

    Support Level

    Local / Regional Support in Middle East and Africa
    Office Hours Online Support
    24/7 Online Support

    Integrations

    Filter:

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    product-image

    Infor HMS (Hospitality Management Solution)

    verifiedVendor verified
    Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    HotelTime PMS

    verifiedVendor verified
    Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Wincloud Property management solution

    verifiedVendor verified
    Vendor: Romeo Bravo SoftwareCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    RezGain Channel Manager

    partially_perifiedPartially verified
    Vendor: RateGainCategory: Commercial and distributionSubcategory: Channel Manager
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    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Booking Engine

    partially_perifiedPartially verified
    Vendor: Net affinityCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

    Technical specifications

    Specifications
    Configurations

    Our dedicated team guides you through a swift setup, tailoring the AI assistant to your brand and preferences. Simply connect your PMS and messaging channels, and within days, your guests will be conversing with their helpful AI companion. We ensure a smooth transition, leaving you free to focus on exceeding guest expectations.

    Scalability

    Engage AI scales effortlessly alongside your guest volume. Whether you manage a cozy boutique or a bustling resort chain, its advanced cloud infrastructure handles thousands of conversations simultaneously, ensuring seamless support even during peak seasons. Rest assured, Engage AI can accommodate your future growth, empowering you to delight guests across expanding channels and locations.

    Fee structure

    Monthly Flat Fee
    Pricing:

    Engage AI offers flexible pricing tailored to your guest volume and desired features. Choose from transparent subscription plans based on your needs, with no hidden fees. We believe exceptional guest service shouldn't break the bank, so let's discuss your specific requirements to craft a plan that delivers maximum value, one happy guest at a time.

    Buyers

    FAQs