Product Customer Engagement
Customer Engagement
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By Quadranet
UnverifiedOverview
Description
Quadranet Customer Engagement empowers hotels, restaurants, and hospitality venues to maximise guest satisfaction and loyalty through features like table‑side ordering, contactless pay‑at‑table, click‑and‑collect (takeaway & delivery), online ordering, push notifications and digital gift vouchers. It is ideal for independent hotels, small-to‑medium groups, restaurant chains, resorts or multi‑venue hospitality operations seeking to modernize guest interactions. The module integrates seamlessly with your existing EPOS and reservation systems — requiring no standalone infrastructure — delivering an end‑to‑end customer experience that synchronises ordering, payments, loyalty and operations.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryRestaurant technology
SubcategoryContactless Solutions Restaurants
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels
Product features
Payment Methods
Mobile ordering features and management
Food and Beverage ordering
Support Level
Integrations
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UnverifiedTechnical specifications
Specifications
Configurations
The onboarding process for Quadranet Customer Engagement begins with seamless integration into your existing EPOS and reservation systems, configured by our specialist team. Staff receive practical training on digital ordering, loyalty programs, and voucher management, ensuring immediate operational readiness. Once live, the system is supported by our dedicated helpdesk and receives ongoing updates, enabling your business to enhance guest engagement, streamline payments, and maximize loyalty from day one.
Scalability
The scalability of Quadranet Customer Engagement is built to grow with your hospitality business — whether a single-site restaurant or a multi‑venue hotel group or chain. It integrates with the full Quadranet Hospitality Suite, allowing you to add new outlets, delivery/take‑away modules or customer apps without re‑engineering your setup. As your customer base grows and you roll out more services (online ordering, loyalty, multi‑site vouchers), the platform continues to deliver reliable performance while centralising loyalty and engagement management across all locations.
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