Product MyStay Check-in and Check-out
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MyStay Check-in and Check-out

By MyStay
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AI Powered

MyStay Check-in and Check-out

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Arne Hegstadarne.hegstad@gomystay.com
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Overview

Launch year

2016

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Compatible integrations

10

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Last updated

20 Feb 2026

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Description

MyStay’s Contactless Check-in and Check-out solution is designed to modernize the guest arrival and departure experience, serving as a vital bridge between hoteliers and travelers. Its primary function is to automate administrative tasks, allowing guests to skip reception lines and complete registrations via their own devices. Key selling points include a significant reduction in front-desk workload and the ability to capture essential guest data and payments before arrival.

This product is ideal for independent hotels, boutique collections, and hotel chains looking to enhance operational efficiency. To ensure a seamless flow of data, the technology integrates directly with your existing Property Management System (PMS). By synchronizing guest details, room assignments, and billing in real-time, MyStay eliminates manual data entry, reduces human error, and empowers your staff to focus on high-value guest interactions rather than paperwork. It is the definitive tool for any modern, guest-centric hospitality business.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryHotel online check-In/check-out solutions
Integrations

Standalone or with two way integration with the PMS.

IndustryHospitality
This solution is suitable for:Enterprise hotel chains

Screenshots, videos and other resources

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HotelMinder PhocusWire, WHO, UNWTO

    Product features

    Contactless Solutions General

    Payment Methods

    Adyen
    GlobalPayments
    Stripe

    Security And Compliance Contactless Solutions

    PCI Compliance Audit
    PCI-DDS Compliant Payments
    GDPR Compliant
    AI Powered

    Check-in and Check-out

    Access Management (Cloud Based)
    AI Powered
    Check-In Upselling
    AI Powered
    Check-Out Time Integration with PMS
    AI Powered
    Document And Passport Scanning
    Door Lock Integration
    AI Powered
    Easy Room Selection
    Flexible Hardware Options (iPad, PC, Tablet)
    Group Reservations Management
    AI Powered
    Guest Management Dashboard
    Guests Can Create Multiple Key Cards
    Hotel Website Check-in Portal
    AI Powered
    Keyless Entry
    AI Powered
    Pre-Registration Information Collection
    AI Powered
    Real Time Notification With Housekeeping Staff
    Registration Card E-signature
    AI Powered
    Remote Checkin
    AI Powered
    Self Service Check-In
    AI Powered
    Self Service Check-Out
    AI Powered
    Supports OTA Reservations
    Terms And Conditions Signing
    AI Powered

    Support Level

    Office Hours Online Support
    AI Powered
    E-Training / Online Training
    AI Powered
    Dedicated customer success manager
    AI Powered
    Dedicated onboarding specialist
    AI Powered
    Webinars and courses
    AI Powered

    Integrations

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    Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Technical specifications

    Specifications
    Configurations

    The MyStay onboarding process is designed for speed and efficiency, ensuring your property transitions to a digital guest journey without operational downtime. We begin with a seamless integration between our platform and your existing Property Management System to automate data synchronization. Our dedicated team then guides you through account configuration, staff training, and guest communication branding. Within days, your property is fully equipped to offer a modern, contactless check-in and check-out experience.

    Scalability

    MyStay is architected for limitless scalability, effortlessly supporting your growth from a single boutique property to an extensive international hotel chain. Our cloud-native infrastructure ensures that adding new locations or increasing guest volumes never compromises system performance. By centralizing guest journey management, we provide the flexibility to deploy standardized digital check-in and check-out processes across your entire portfolio, ensuring consistent operational excellence and brand reliability regardless of your organization's size or complexity.

    Fee structure

    Tiered Subscriptions
    Starting from:
    Pricing:

    Starting from 2 € / room / month

    The price depends on the size of your property and the chosen package.

    Easy upgrade, downgrade,

    or cancellation at any time.

    We’ll be happy to provide you with exact price calculation.

    Buyers

    FAQs

    What does MyStay system consist of?

    What is a WebApp?

    What is MyAdmin?

    What is Guest web?

    How will I promote my MyStay profile to my guests?

    What language versions are available?

    How will I promote my MyStay profile to my guests?

    Will we have access to statistics? How can we monitor usability?

    Does MyStay require the installation of additional software at the reception?

    Is real time chat available? How can we respond to chat messages?

    Who owns the data I upload to the system?

    Text messages Can we send SMS from MyStay? How can we send SMS?

    What is the cost of one SMS?

    How many Text messages can we send each month?