Product InStay WebApp & Survey
InStay WebApp & Survey
UnverifiedIn-House Guest Feedback & Recovery System
Shabu AnsFounder
Get Contact Details
Or
Contact vendor representative through ExploreTECH
By MessageBox
UnverifiedOverview
Launch year
2015
Compatible integrations
5
Last updated
8 Jan 2026
Description
MessageBox Guest Engagement enables no-app hotel guest service via QR codes and a web portal. Guests scan to browse services and make requests instantly. Communication happens through WhatsApp Business with quick replies, smart routing, and instant translation, delivering personalized concierge-style support and smoother, modern luxury guest experiences.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryDigital concierge solutions
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups
Screenshots, videos and other resources
Product features
Messaging And Collaboration
Contactless Solutions General
Automatic Translations
Content Management System (CMS)
Custom Questions
Customise With Brand Identity (Font, Logo, Colors and Images)
Interactive Content
Mobile Access On Any Device
Mobile Optimized/Responsive
Multi-Lingual
No Download Required
Web Based (Appless)
Whitelabel Capability
Digital Concierge
Mobile ordering features and management
Accessible Via Direct Link or QR Code
Digital menus
Guest Requests
In-Room Dining Ordering
Lost And Found
Management and Optimization Mobile Ordering Tech
Security And Compliance Contactless Solutions
SOC2 Complaint
GDPR Compliant
ISO 27001 certification
Activities and ancillary booking
Guest facing experience optimization
Pre-Arrival Emails
Branding And Customization GSO
Management and Optimization GSO
Guest experience operations management
Feedback Analytics: Tracks guest satisfaction trends
Guest History: Logs personalized service history
Service Recovery: Automates proactive solutions for guest issues
Real-time updates for guest check-ins, check-outs, and room changes
Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR)
Room cleaning and maintenance statuses are updated via APIs
Update room statuses in real time (e.g., Clean, Dirty, Occupied)
Bidirectional DND and MUR updates between PMS and platform
Support Level
Local / Regional Support in Middle East and Africa
Office Hours Online Support
Integrations
Filter:
Clear filter
Oracle Hospitality Integration Platform ( OHIP )
Vendor verifiedOPERA Cloud Property Management (PMS)
Vendor verified
Daylight PMS
Vendor verified
FX FrontDesk
Partially verified
Interel OS
Partially verifiedTechnical specifications
Specifications
Configurations
MessageBox will provide deliverables to implement this module followed by remote or onsite training.
Scalability
Fee structure
Annual Flat Fee
Buyers
FAQs
FAQs