Product LucidGuest
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LucidGuest

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By Lucid Pay
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Enhance your guests' experience.

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Glenn RiachiFounder / COO
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Overview

Launch year

2017

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Compatible integrations

1

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Last updated

22 Jan 2026

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Description

Lucid Pay and LucidGuest deliver a next-generation cloud-based guest transaction and experience platform tailored for the hospitality sector, combining secure, distributed-ledger-enabled payments with digital identity, package management and personalized interaction capabilities. Lucid Pay powers frictionless, highly secure cashless settlements, digital wallets, and automated guest package execution that eliminate disputes, prevent double spending and reduce fraud, while enhancing operational efficiency and guest satisfaction. LucidGuest expands these capabilities with secure digital guest IDs, real-time transaction tracking, programmable wallets, cross-venue package validation and tailored guest offers, enabling hotels to automate processes, unlock new revenue streams and enrich personalized service across multiple venues and properties. 

This solution is ideal for independent hotels, luxury resorts, large hotel chains, multi-venue properties, spas and entertainment destinations seeking to modernize payments, streamline guest account and package workflows, and elevate guest experience. 

Lucid Pay & LucidGuest require integration with existing property systems, including Property Management Systems (PMS), POS, digital locks and third-party guest technology platforms via secure, open APIs to ensure real-time data synchronization and seamless transaction execution without disrupting current operations. 

Details

Infrastructure detailsCloud
Support languagesEN
CategoryFinance and payments
SubcategoryOffline and physical payments
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties

Product features

Payment Methods

At Table Payments

Counter Payments

Management and Optimization Operations POS

Online Payments

Reception Payments

Support Level

Integrations

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OPERA Cloud Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications
Configurations

The onboarding process for Lucid Pay and LucidGuest begins with a discovery workshop to define payment flows, guest journeys, and security requirements. Our team configures the platform, establishes API connections with PMS, POS, and access systems, and sets up wallets, packages, and permissions. Controlled testing validates transactions and guest IDs, followed by role-based training. Post-launch, dedicated support ensures optimization, compliance, and smooth adoption across venues globally across portfolios and brands of all sizes worldwide securely.

Scalability

Lucid Pay and LucidGuest are built for enterprise-grade scalability, supporting single properties through to large, multi-brand hospitality portfolios. The cloud-native architecture enables operators to add new venues, guest wallets, packages, and transaction volumes without performance impact. Centralized controls, real-time synchronization, and API-driven extensibility ensure consistent security, reporting, and guest experiences across all locations, allowing hospitality groups to scale payments and guest engagement efficiently as operations and demand grow.

Fee structure

Monthly Flat Fee

Buyers

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