Product Guest Experience Management System, GEMS 2.0
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Guest Experience Management System, GEMS 2.0

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By Intelity
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Guest Experience Management System, GEMS 2.0

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Ben Keller
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Overview

Launch year

2007

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Compatible integrations

2

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Last Updated

28 May 2025

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Description

Intelity's Guest Experience Management System (GEMS) 2.0 is a platform designed to enhance guest experiences in the hospitality industry. GEMS 2.0 offers a wide range of features such as mobile check-in/check-out, room controls, dining reservations, and more, all accessible through a user-friendly interface. One unique selling point of GEMS 2.0 is its ability to personalize the guest experience through data-driven insights and preferences. Another key feature is its seamless integration with property management systems and other hotel technologies.

This product is ideal for a variety of businesses in the hospitality industry, including independent hotels, chains, small groups, and travel management companies looking to elevate their guest experience. GEMS 2.0 can be tailored to meet the specific needs of each business, making it a versatile solution for enhancing guest satisfaction and loyalty.

Implementation of GEMS 2.0 may require integrations with existing property management systems and other technologies, but Intelity's team of experts will work closely with each client to ensure a smooth and successful implementation process.

Details

Infrastructure detailsStand-alone
Support languagesEN
CategoryHospitality operations
SubcategoryBack Office Collaboration Hotel Tools
Integrations
IndustryHospitality
This solution is suitable for:Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations

Product features

Dashboards, Analytics and Reporting

Human Resources Management

Messaging And Collaboration

Optimization And Integrations

Task Management And Control

Workflows And Automation

Guest experience operations management

Support Level

Integrations

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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Unifocus planning and scheduling

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Vendor: UnifocusCategory: Hospitality operationsSubcategory: Workforce management solutions

Technical specifications

Specifications
Configurations
The GEMS 2.0 onboarding process begins with a detailed needs assessment, followed by tailored system configuration and data integration. Comprehensive training is provided for staff, ensuring proficiency with the platform's features. Ongoing support and optimization are offered post-launch, guaranteeing a smooth transition and maximized return on investment.
Scalability

Intelity's GEMS 2.0 is designed for robust scalability, accommodating properties of varying sizes and complexities. Its modular architecture allows for seamless expansion as your business grows. Whether managing a single boutique hotel or a large chain, GEMS 2.0 adapts to evolving needs, ensuring consistent performance and optimal guest experiences across all properties.

Fee structure

Monthly Flat Fee
Pricing:

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