HOP by iNPLASS, the backbone of iNPLASS solution is a cloud-based web application that integrates the GUEST by iNPLASS (guest messaging app) and STAFF by iNPLASS (hotel staff management app) in an interactive portal. It tracks the Guest requests closely and monitors progress of the service by staff. HOP by iNPLASS has built-in service scheduler to escalate pending / overdue guest requests and triggers push notifications and alerts the higher-level officials. The hotel operations app provides the hotel operations management with data to assess their staff performance and to take appropriate action. Being in the loop here helps the management ensure smooth operation of the hotel and that quality service is delivered to the Hotel Guest on-time, every time.