Product Hub OS Guest in Touch
Hub OS Guest in Touch
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By Hub OS
UnverifiedOverview
Description
Hub OS *Guest in Touch* is a **guest engagement web‑app** that enhances contactless communication between guests and hotel staff by allowing guests to request services such as housekeeping, restaurant bookings, amenities, or report issues directly from their mobile device. It increases guest satisfaction through **real‑time routing of requests** to the correct teams and speeds up service delivery, reducing delays and converting issues into positive experiences.
This solution is **ideal for the hospitality sector**, including independent hotels, hotel chains, resorts, small groups, and multi‑property operations looking to elevate guest service and operational responsiveness.
*Guest in Touch* works seamlessly with your existing hotel operations and typically **integrates with core systems** such as Property Management Systems (PMS) and Hub OS operational modules, ensuring guest requests feed directly into staff workflows for efficient handling.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryDigital concierge solutions
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels
Product features
Contactless Solutions General
Mobile ordering features and management
Management and Optimization Mobile Ordering Tech
Security And Compliance Contactless Solutions
Activities and ancillary booking
Guest facing experience optimization
Branding And Customization GSO
Management and Optimization GSO
Guest experience operations management
Support Level
Integrations
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UnverifiedTechnical specifications
Specifications
Configurations
The onboarding process for **Hub OS Guest in Touch** is designed to be **simple and efficient**, ensuring your property can activate the guest engagement web‑app quickly with minimal disruption. Our team works closely with your hotel to configure the Guest in Touch interface to align with your brand and service offerings, integrate it with your operational systems where needed, and provide targeted training so staff can manage guest requests effectively. With expert support throughout setup and testing, your team will be ready to enhance guest communication and satisfaction in a short timeframe.
Scalability
Hub OS *Guest in Touch* is **highly scalable across properties and guest volumes**, designed to support everything from a single boutique hotel to large chains and multi‑site portfolios without performance loss. As a cloud‑hosted web‑app, it can be deployed at scale without additional infrastructure, enabling consistent guest engagement standards across all hotels in your group. Its integration capabilities with core operations and PMS systems ensure that guest requests flow smoothly into staff workflows as your business grows, maintaining service responsiveness and operational efficiency.
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