Integrations

Technical specifications

Advisor

Advisory Services

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Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2022

Compatible integrations

Last Updated

12 Jun 2025

Description

A convenient way to view room service menu with pictures, and order them. Directly from customer's phone.
No downloads required. After the ordering, the kitchen staff will receive a SMS notification about the order and can proceed.
Guests can modify, or add requests to each item, and also to the delivery itself.
Supports also Take away and pre- ordering.

Any business with the restaurant can use this solution, including theme parks with a restaurants and golf resorts.

No intergrations are required to start using this product.

Guests can be directed to the service via Qr-code, but also as part of the normal chat, or with a special email link, or Wifi Landing page.

Details

Infrastructure detailsCloud, Open API, Multi-Property

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryMobile ordering technology

Integrations

No integrations needed at all. Guests will reach via link or QR-code.

Can also be part of a special widget, like hotel app, or on touch screens.

IndustryHospitality

This solution is suitable for:Enterprise hotel chains

Screenshots, videos and other resources

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Product features

Dashboards, Analytics and Reporting

Alerts and Notifications

Dashboarding And Data Visualization

Real Time Alerts

Sales Data

Contactless Solutions General

Mobile ordering features and management

Contactless Ordering

Digital menus

Guest Re-Ordering

Guest Requests

Multi-Menu Ordering

Management and Optimization Mobile Ordering Tech

Customize With Brand Identity (Font, Logo, Colors & Images)

Security And Compliance Contactless Solutions

Support Level

Office Hours Online Support

Integrations

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Hotelogix Property Management System

Vendor verified

Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotelogix Multi Property Manager

Vendor verified

Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Infrasys POS

Vendor verified

Vendor: ShijiCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

TourismInSky

Vendor verified

Vendor: InSky SolutionsCategory: Hospitality operationsSubcategory: Back Office Operations Software

RingNBring

Vendor verified

Vendor: RingNBringCategory: Guest and traveler techSubcategory: Mobile ordering technology

Technical specifications

Specifications

It is a java based widget in a specific (hidden) website, which can be used with any browser and smart device. No logins or registrations needed.

Configurations

The entire process to adopt this will take less than 3 hours from our customer, including a short training session and a meeting to decide the content. Hotelway only needs the info about the menu items and the pictures of them.

Scalability

HotelWay Room Service ordering is designed for ultimate scalability, adapting seamlessly to the demands of any F&B operation, from small cafes within a hotel to expansive resort dining. Our cloud-based, no-download, web-app solution handles fluctuating order volumes efficiently without requiring additional hardware or significant IT resources. The system's ability to send immediate SMS notifications to kitchen staff and its intuitive guest interface ensures smooth operations and expedited service delivery, even during peak periods, allowing you to maximize F&B revenue and guest satisfaction without operational bottlenecks.

Fee structure

Usage Based

Pricing:

A setup fee. Then small flat fee (AED400) plus commission of the value of the orders.

Buyers

FAQs

What is a hotel chatbot?

A chatbot is an AI-based interactive SaaS that performs like a human receptionist. It greets guests and encourages them to make room reservations or buy other hotel services. All while running on autopilot.

How does it work?

The chatbot is available as an emerging window from the corner of the hotel website. First, guests can type questions or browse through different topics they may need help with. After that, the bot replies instantly.

Why do I need it?

Chatbots help you to engage with every website visitor 24/7. It is a sales channel that never rests. Consequently, your hotel will boost revenue even during off hours.

How do I get started?

The easiest way is to try it for FREE. First, select the plan you wish to have. Then, fill up the form. We take it from there

How much does it cost?

Pricing varies according to the hotel size and plan selected. When you claim your FREE trial, our sales manager will contact you with a quote. Our pricing is reasonable and suitable for the pandemic situation.

I don’t see the benefit of having a chatbot in my hotel page?

While the benefits of having a chatbot are many, often it is hard to pin how much a chatbot is helping your business. But your guests see that right away! After all, they interact with chatbots all the time when making online purchases or using digital services for daily tasks. As a result, they expect that convenience from you as well.

How can we make sure the bot gives correct answers?

Hotelway team updates the bot regularly. If the chatbot were not to understand a customer inquiry, it will get in contact automatically with your team.

How can I see how much revenue the chatbot generates?

If you have our BASIC or PRO plan, Hotelway sends chatbot performance reports monthly. Based on the statistics and interactions handled, we can estimate how much the bot is helping your business.

Will the bot get more people to our webpage?

Firstly, tell your guests about your new channel! For example, include in your email signature that guests can reach your business through a chatbot. Or provide tailored offers/discounts only available through chatbot. This way, your hotel guests will get away from OTA’s and start using your channels.

We don’t know what the future brings, why do we need it now?

Travel will resume and pick up. It is a matter of time. However, travel behavior is different because of the pandemic. For instance, customers are more resilient to human contact and are more concern about safety. Because of this, digital services are more valuable that ever for your clients.

Room Service ordering