Reviewpro Reputationby Shiji · Reputation Management
Integrations25
SolvesYour reputation matters,take charge
AINo AI declared
Best forNot specified
Adoption18 yrs · 88 countries
GuestLead
AI-powered review & reputation management platform for hotels
AI-powered review & reputation management platform for hotels
GuestLead is a professional platform for managing a hotel’s online reputation. It collects reviews daily from 20+ platforms , brings them into one workspace, and runs AI analysis on every review —highlighting positive/negative keywords, categorizing feedback, and building clear analytics for management decisions. Who it’s for: General Managers, Front Office, Guest Relations, Marketing/PR, Quality teams and hotel owners who need faster review handling and better reputation control. Ideal for: Independent hotels, small and medium hotel groups, and properties that want to grow review volume and improve guest experience through data-driven insights. Key value points: AI replies to reviews in seconds (different tones: welcoming, apologetic, strict, detailed). Daily reports with new reviews + key metrics (quality index, NPS, progress vs. goals). Internal guest surveys via email with customizable design/questions and automated reminders. Competitor analytics + AI competitor summary report (strengths, weaknesses, recommendations). Widgets & promo materials for website, rooms, and front desk.
1 · Verified✓ By vendorUpdated 8 Jan 2026
2 · Integrations1Property Management System ✓3 · SolvesAI-powered review & reputation management platform for ho…
4 · Best forEnterprise hotel chains · Medium and small hotel groupsSells in 2 countries
5 · AIAI-poweredDeclared by vendor
6 · Adoption2 yrs in marketLive properties: not shared yet
✓ By vendor · updated 8 Jan 2026
IntegrationsProperty Management System ✓1SolvesAI-powered review & reputation management platform for ho…
Best forEnterprise hotel chains · Medium and small hotel groups
AIAI-powered
Adoption2 yrs in market
2 · Integrations
Works with 1 systems
Does it work with your PMS?
✓Connects with OPERA Cloud Property Management (PMS) — listed by the vendor.
Sign in to check against your saved tech stack automatically.Property Management System (PMS)1
OPERA Cloud Property Management (PMS)Features
40 features in 6 groups
General Reputation Management6
Automated RemindersConditional LogicCustomizable surveysGuest Satisfaction SurveysIn-Stay Guest SurveysResponsive Surveys
Management and Optimization Reputation Management3
Mobile Optimized/ResponsiveMulti-Property ManagementSet Targets
Reputation Reporting and Analytics6
Competitor BenchmarkingCorporate ReportingDepartment Level ReportingReporting DashboardSemantic AnalyticsSentiment Analysis
Review Follow Up And Resolution2
Case Management/Ticketing SystemTicketing System
Review Monitoring And Management12
Analyze Data From All ReviewsBooking.com Review IntegrationCustomer Review EncouragementDigital Media MonitoringEmail Alerts New and/or Negative ReviewsGoogle Review Integration+6
Support Level11
Local / Regional Support in Middle East and AfricaOffice Hours Online Support24/7 Online SupportChatE-Training / Online TrainingDedicated Account manager and Implementation Manager+5
Specs and adoptionSpecs and pricing
DeploymentStand-alone
LanguagesEN, AR
Pricing modelMonthly Flat Fee
Free trialNo
Sales team5
In market since2024
Live properties and named clientsNot shared yet
Pricing details:
Monthly subscription: 8,000 ₽ (includes all platform functionality, 24/7 technical support, and regular updates).
Contact HOTELLEAD
Elena Dvoytsyna✓ Verified by HOTELLEAD6 · Adoption
Who uses it
2024In market since
2Countries sold in
Not shared yetLive properties and named clients
About the vendor
Other Reputation Management
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AIAI-powered
Best forEnterprise hotel chains
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Integrations7
SolvesHotellistat Reputation Management
AIAI information not provided
Best forMedium and small hotel groups
Adoption10 yrs · 247 countries
Still deciding?
Compare reputation managementPut this side by side with up to two alternatives.
✦ Ask AI ModeDoes GuestLead work with OPERA Cloud Property Management (PMS)? →How does GuestLead compare to other reputation management? →Is GuestLead a good fit for enterprise hotel chains? →
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Technical specifications
Specifications
- Web-based platform (access via browser; no local installation required).
- AI features: automated review analysis (keywords, categories, sentiment), translation support, AI-generated replies, and AI competitor reporting.
- Registered software: GuestLead is an officially registered computer program in the Russian Federation (state registration certificate).
Configurations
Implementation includes hotel onboarding and full setup (one-time fee: 0 ₽):
- Hotel creation and configuration
- User account setup
- Support with internal survey setup
- Connecting review platforms
- Competitor group setup
- Goal setup and tracking
Commercial model:
- Monthly subscription: 8,000 ₽ (includes all platform functionality, 24/7 technical support, and regular updates).
Scalability
GuestLead scales from a single hotel to multi-property operations:
- Add multiple users and standardize review management and reporting across teams.
- Expand to additional review platforms and competitor sets as needed.
- HOTELLEAD products are already used across 75+ connected hotels (evidence of multi-property readiness).
Integration notes
To set up GuestLead, we connect:
- Public review platforms: the hotel provides links/identifiers to its listings/accounts on relevant platforms so GuestLead can start daily collection and analytics.
- PMS integration for internal surveys (optional, recommended): GuestLead supports automated post-stay survey emailing and reminders; our team helps integrate survey sending with PMS data so the process runs automatically.
- Website widgets: we provide ready-to-use widgets/promo options that can be embedded on the hotel website.
FAQs
GuestLead is a platform for analyzing guest reviews, monitoring competitors and improving the quality of service in hotels.
The system automatically collects reviews from popular sites, classifies them by topic and tonality and shows the key problem areas and strengths of the hotel.
Yes. In the "Competitors" section, you can choose the desired hotels and see their rating, dynamics and reviews for the selected period.
Yes. You can set up automatic notifications by mail or Telegram when new reviews appear or the rating changes.
Yes. GUESTLEAD supports integration with many PMS systems, in particular Opera PMS
All data is stored on protected servers located on the territory of the Russian Federation, in accordance with the requirements of 152-FZ "On Personal Data".
Yes. One user can manage several objects by switching between them in the personal account.
The update is automatic several times a day so that the indicators always reflect the current information.
Our platform supports the ability to download internal questionnaire reviews from other systems. In order to import feedback, contact the technical support of the current platform to upload all the details of the reviews for the required period in a convenient format (CSV, EXCEL) and we will be happy to help you save all important feedback.
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More details
IndustryHospitality
Product websiteVisit website ↗
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