Product GuestLead
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GuestLead

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By HOTELLEAD
unverifiedUnverified
AI Powered

AI-powered review & reputation management platform for hotels

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Elena DvoytsynaHOTELLEAD
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Overview

Launch year

2024

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Compatible integrations

1

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Last Updated

16 Dec 2025

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Description

GuestLead is a professional platform for managing a hotel’s online reputation. It collects reviews daily from 20+ platforms, brings them into one workspace, and runs AI analysis on every review—highlighting positive/negative keywords, categorizing feedback, and building clear analytics for management decisions.

Who it’s for: General Managers, Front Office, Guest Relations, Marketing/PR, Quality teams and hotel owners who need faster review handling and better reputation control.

Ideal for: Independent hotels, small and medium hotel groups, and properties that want to grow review volume and improve guest experience through data-driven insights.


Key value points:

  • AI replies to reviews in seconds (different tones: welcoming, apologetic, strict, detailed).
  • Daily reports with new reviews + key metrics (quality index, NPS, progress vs. goals).
  • Internal guest surveys via email with customizable design/questions and automated reminders.
  • Competitor analytics + AI competitor summary report (strengths, weaknesses, recommendations).
  • Widgets & promo materials for website, rooms, and front desk. 

Details

Infrastructure detailsStand-alone
Support languagesENAR
CategoryBusiness intelligence
SubcategoryReputation Management
Integrations

To set up GuestLead, we connect:

  • Public review platforms: the hotel provides links/identifiers to its listings/accounts on relevant platforms so GuestLead can start daily collection and analytics.
  • PMS integration for internal surveys (optional, recommended): GuestLead supports automated post-stay survey emailing and reminders; our team helps integrate survey sending with PMS data so the process runs automatically.
  • Website widgets: we provide ready-to-use widgets/promo options that can be embedded on the hotel website.
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

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    Product features

    General Reputation Management

    Automated Reminders
    Conditional Logic
    Customizable surveys
    Guest Satisfaction Surveys
    In-Stay Guest Surveys
    Responsive Surveys

    Management and Optimization Reputation Management

    Mobile Optimized/Responsive
    Multi-Property Management
    Set Targets

    Reputation Reporting and Analytics

    Competitor Benchmarking
    Corporate Reporting
    Department Level Reporting
    Reporting Dashboard
    Semantic Analytics
    AI Powered
    Sentiment Analysis
    AI Powered

    Review Follow Up And Resolution

    Case Management/Ticketing System
    Ticketing System
    AI Powered

    Review Monitoring And Management

    Analyze Data From All Reviews
    Booking.com Review Integration
    Customer Review Encouragement
    Digital Media Monitoring
    Email Alerts New and/or Negative Reviews
    Google Review Integration
    Guest feedback management
    Review Response Functionality
    Review Stream View Of All Review Portals
    Social Media Monitoring
    Tripadvisor Review Integration
    AI-generated responses
    AI Powered

    Support Level

    Local / Regional Support in Middle East and Africa
    Office Hours Online Support
    24/7 Online Support
    Chat
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses
    Self service onboarding tool
    In-product help and walk throughs

    Integrations

    Filter:

    Clear filter
    product-image

    OPERA Cloud Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications
    • Web-based platform (access via browser; no local installation required).
    • AI features: automated review analysis (keywords, categories, sentiment), translation support, AI-generated replies, and AI competitor reporting.
    • Registered software: GuestLead is an officially registered computer program in the Russian Federation (state registration certificate).
    Configurations

    Implementation includes hotel onboarding and full setup (one-time fee: 0 ₽):

    • Hotel creation and configuration
    • User account setup
    • Support with internal survey setup
    • Connecting review platforms
    • Competitor group setup
    • Goal setup and tracking

    Commercial model:

    • Monthly subscription: 8,000 ₽ (includes all platform functionality, 24/7 technical support, and regular updates).
    Scalability

    GuestLead scales from a single hotel to multi-property operations:

    • Add multiple users and standardize review management and reporting across teams.
    • Expand to additional review platforms and competitor sets as needed.
    • HOTELLEAD products are already used across 75+ connected hotels (evidence of multi-property readiness).

    Fee structure

    Monthly Flat Fee
    Starting from:
    $8000
    Pricing:

    Monthly subscription: 8,000 ₽ (includes all platform functionality, 24/7 technical support, and regular updates).

    Buyers

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