Overview

Launch year

2020

Compatible integrations

6

Last Updated

14 May 2025

Description

We create a customized chatbot for your hotel website that answers your visitors questions instantly and gives them an easy way to book directly.

Always available - 24 hours a day
Understands multiple languages
Hands over to your staff if needed
The price is very affordable at US$95\/month based on an annual contract.

Details

Infrastructure details

Support languages

CategoryGuest and traveler tech

SubcategoryWebsite chatbots

Integrations

IndustryHospitality

Screenshots, videos and other resources

View PDF

Product features

AI And Natural Language Processing (NLP)

A.I. Optimization

FAQ Responses (Canned Responses)

Measure Bot Performance and Train For More Efficiency

Real Time 2-Way Translations

Chatbot Analytics and Data Security

Analytics And Reporting

Analytics Dashboard

Dashboarding And Data Visualization

End-to-End Encryption

Interaction Rate

Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

Booking Engine Module

Integration to Facebook Messenger

Live Inventory Availability

Maps Integration

Open API

PMS Integration (Add-Ons)

Multi-Property Management

Live Chat Handover

Case Management/Ticketing System

Live Chat Support

Message Routing

Omnichannel Messaging

Alerts and Notifications

Chatbot Provides Contextual Support Via Relevant Details

Decide Which Channel Bot is Active On

Integration to WhatsApp

No Download Required

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Personalized, Customizable, Branded Email or SMS Communication

Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

24/7 Tailor Made Automatized Service

Bot Can Identify Sentiment Types and Analyze Emotions

Customize Answers Depending on Keywords

Customize Offers

Discount Codes (Promocodes)

Visual Flow Building and Chatbot Customization

Automated Replies

Book Internal Services (e.g: Restaurant, Spa, etc)

Bot Avatar

Bot Display Name

Customizable Branded Interface

Digital Menus

Direct Booking Of Tours and Activities In App

Housekeeping Requests

Multi-Property View

Room-Type Suggestions And Price Check

Unlimited Users

Support Level

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Integrations

Filter:

Clear filter

Central Reservation System CRS

Vendor verified

Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

Hotel Booking Engine

Vendor verified

Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotel CRM

Vendor verified

Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Selfbook

Unverified

Vendor: SelfbookCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Technical specifications

Specifications

Configurations

The technology supplier has to do the set up from the back end, and training for the client is part of the pricing.

Scalability

Fee structure

Monthly Flat Fee

Annual Flat Fee

Pricing:

The price is very affordable at US$95\/month based on an annual contract.

Buyers

FAQs

How does it work? What do we have to do to get started.

How do you come up with the answers for our property?

Can you see which portion of our web page the visitor has been on?

Do we have access to the backend? Can our front desk staff log into the backend to see the chats and the questions that have been asked?

Can you integrate with our Property Management System to get our room rates and availability?

Can you integrate with WhatsApp?

Can we change the answers for each question or do you do it?

What if there are new questions being asked that GuestChat doesn’t have?

How many users can we have?

Can we customize the colors of the chat widget? Can we add our own logo? Can we change the avatar? Can we change the position of the chat widget?

What’s the mobile responsiveness of your platform?