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Description
Dwarpaal Inc – Dwarpaal Smart Hotel is an all‑in‑one guest engagement, automation, and communication platform built for modern hospitality. The solution centralises guest interactions — from pre‑arrival messaging and digital check‑in to in‑stay services, feedback collection, and upsell offers — using automated workflows and AI‑enabled responses that increase guest satisfaction while reducing service workload. Unique selling points include branded mobile guest apps and seamless omni‑channel messaging across SMS, WhatsApp, email, and in‑app chat.
Ideal for independent hotels, boutique properties, resorts, and multi‑property groups aiming to enhance personalised service, boost direct revenue, and streamline operations, Dwarpaal Smart Hotel integrates with your existing Property Management System (PMS), payment gateways, and key operational platforms. This integration synchronises reservations, guest profiles, preferences, and billing in real time, ensuring seamless execution without disrupting your existing technology stack or daily workflows.
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OPERA Cloud Property Management (PMS)
Vendor verifiedTechnical specifications
The onboarding process for Dwarpaal Smart Hotel begins with a detailed assessment of your property’s PMS, guest communication channels, and operational workflows. Our team configures the platform, integrates it with existing systems, and customises mobile guest apps, messaging templates, and automated workflows. Staff and management receive training on guest engagement, service automation, and reporting features. Full testing and support ensure a smooth launch, seamless system adoption, and enhanced operational efficiency while delivering a personalised guest experience from day one.
Dwarpaal Smart Hotel is designed to scale seamlessly from single-property boutique hotels to large multi-property groups. Its cloud-based architecture supports unlimited guest profiles, automated workflows, and multi-channel communications without impacting performance. Additional properties, services, and communication channels can be added easily while maintaining centralised control over guest engagement, preferences, and operational reporting. This ensures consistent service quality, efficient operations, and enhanced personalised guest experiences across all locations, enabling confident business growth and expansion.
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