Product chatlyn AI Chatbot
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Award-Winning AI Chatbot for Hospitality

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Nicolas VorsteherCEO
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chatlyn Omnichannel

Subcategory: Hotel communication omni channel chatbots

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chatlyn Omnichannel

Subcategory: Hotel communication omni channel chatbots

Overview

Launch year

2023

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Compatible integrations

17

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Add-on to

chatlyn Omnichannel

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Last Updated

24 Jul 2025

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Description

🏆 Award-Winning AI Chatbot for Hospitality 🏆


We are proud to announce that chatlyn has won the 2024 Chatbot Solutions Provider for Hospitality award! 🎉


Why chatlyn’s AI Chatbot is the Best in the Industry


chatlyn’s AI Chatbot is designed specifically for hotels, resorts, and vacation rentals, providing 24/7 guest communication that enhances the guest experience while automating repetitive tasks for your team.


🔹 Instant Responses, Anytime – Guests receive immediate answers, reducing wait times and improving satisfaction.

🔹 Seamless Multichannel Integration – Works across WhatsApp, Email, Webchat, Instagram, Facebook Messenger, SMS, Booking.com, and Airbnb in one platform.

🔹 Multilingual AI 🌍 – Supports 30+ languages in real-time, making your hotel accessible to international guests.

🔹 Customizable & Brand-Aligned – Tailor responses, tone, and behavior to match your unique hospitality brand.

🔹 Boosts Revenue – Upsells room upgrades, services, and amenities based on guest behavior.


How chatlyn’s AI Chatbot Enhances the Guest Journey


✅ Pre-Arrival: Handles booking confirmations, check-in details, and special requests.

✅ During the Stay: Manages room service, FAQs, local recommendations, and instant support.

✅ Post-Stay: Automates guest feedback, review requests, and personalized follow-ups.


Why Hotels Love chatlyn


📉 Cuts Staff Workload – Automates 70%+ of guest inquiries.

💰 Increases Revenue – Proactively upsells and promotes services.

🔗 Seamless PMS & CRM Integrations – Syncs with Mews, Oracle, Guestline, HubSpot, and more.


🚀 Join top hospitality brands using chatlyn to revolutionize guest communication!


🔗 Learn More & Try It Today → https://chatlyn.com/en/features/ai-assistants/

Details

Infrastructure detailsCloud, Open API, Multi-Property, API Hub
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryWebsite chatbots
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Asset management companies, Conference centers and event spaces, Restaurants, cafes and retail

Screenshots, videos and other resources

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Product features

AI And Natural Language Processing (NLP)

A.I. Optimization
FAQ Responses (Canned Responses)
Measure Bot Performance and Train For More Efficiency
Real Time 2-Way Translations
Scripted conversations

Chatbot Analytics and Data Security

Analytics And Reporting
Analytics Dashboard
Authentication and Authorization
Bounce Rate
Dashboarding And Data Visualization
End-to-End Encryption
Fallback Rate (FBR) (Bot is unable to gauge the user request)
Interaction Rate
Personal Scan (For Transactions or Identity Verification)
Self-Destructing Messages
Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile
Automated Messages Based on PMS Data
Booking Engine Module
Booking.com / Expedia "Direct Connect"
Direct Links Hotel Mobile App
Direct Links to Amadeus GDS
Guest Profile Enrichment
Integration to Facebook Messenger
Live Inventory Availability
Maps Integration
Open API
PMS Integration (Add-Ons)
Multi-Property Management
Forms with webhook integration module

Live Chat Handover

Case Management/Ticketing System
Live Chat Support
Message Routing

Omnichannel Messaging

Alerts and Notifications
Chatbot Provides Contextual Support Via Relevant Details
Decide Which Channel Bot is Active On
Guest App Or Web Portal Module
Integration to WeChat
Integration to WhatsApp
Mobile Optimized/Responsive
No Download Required
Omnichannel Communication (Email, Chat, SMS, Whatsapp)
Personalized, Customizable, Branded Email or SMS Communication
Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

24/7 Tailor Made Automatized Service
Bot Can Identify Sentiment Types and Analyze Emotions
Bot Can Measure The Intensity Of The Emotions
Check-In Upselling
Customize Answers Depending on Keywords
Customize Offers
Discount Codes (Promocodes)
On Property Upsells
Sentiment Analysis Offers Final Output

Visual Flow Building and Chatbot Customization

Automated Replies
Book Internal Services (e.g: Restaurant, Spa, etc)
Bot Avatar
Bot Builder (Template Answers)
Bot Display Name
Bot Tag Line
City guides and recommendations
Content Management System (CMS)
Customizable Branded Interface
Deal/Offer Templates Library
Digital Concierge
Digital Menus
Direct Booking Of Tours and Activities In App
Drag And Drop Template Editor
Housekeeping Requests
Multi-Property View
QR Codes
Room Service Ordering
Room-Type Suggestions And Price Check
Set Priority Of Bot and Human Agent
Unlimited Users

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool
In-product help and walk throughs

Integrations

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HotelTime PMS

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Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA Cloud Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Stayntouch Hotel PMS

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Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Apaleo Open PMS

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Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Clock PMS+

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Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA Cloud Sales and Event Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Sales and catering platform
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Mews PMS

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Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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my booking portal

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Vendor: mybookingportalsyncCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Property Management System PMS

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Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Beds24 All-In-One

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Vendor: Beds24Category: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Property Management System
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Hostfully

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Vendor: HostfullyCategory: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Property Management System
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Lodgify

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Vendor: LodgifyCategory: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Property Management System
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ASA HOTEL

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Vendor: ASA HotelsoftwareCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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SIHOT.PMS

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Vendor: SIHOTCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Gastromatic

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Vendor: GastromaticCategory: Hospitality operationsSubcategory: Human Resource Management / HR Solutions
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ASA Spa and Wellness Manager

unverifiedUnverified
Vendor: ASA HotelsoftwareCategory: Hospitality operationsSubcategory: Spa / Golf / Club management software
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ASA POS Order Manager

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Vendor: ASA HotelsoftwareCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

Technical specifications

Specifications
Configurations

⚡ Ultra-Fast AI Chatbot Configuration with chatlyn ⚡


One of the biggest advantages of chatlyn’s AI Chatbot is its lightning-fast configuration—get set up in minutes, not weeks! 🚀


How Easy Is It to Set Up?


✅ Instant Training – Just upload text files, use the built-in editor, or enable a web crawler to teach the AI about your hotel’s policies, amenities, and services.

✅ No Coding Required – Simple, user-friendly interface means anyone can configure it without technical skills.

✅ Plug & Play Integrations – Connects seamlessly with your PMS, CRM, Booking.com, WhatsApp, and more with just a few clicks.

✅ Customizable in Seconds – Define chatbot tone, behavior, and automation rules to match your brand effortlessly.


Why chatlyn’s Setup Is Ultra-Fast?


🔹 Pre-Built Hospitality Templates – Ready-to-use configurations tailored for hotels, resorts, and vacation rentals.

🔹 One-Click Language Support 🌍 – Automatically responds in 30+ languages without manual translations.

🔹 Real-Time AI Optimization – Learns from guest interactions and improves over time with minimal input.


💡 Hotels are going live with chatlyn’s AI Chatbot in under an hour!


🔗 Start Your AI Chatbot Now → https://chatlyn.com/en/features/ai-assistants/ 🚀

Scalability

Fee structure

Tiered Subscriptions
Starting from:
$99
Offers free trial
Pricing:

AI Package

Create tailored chatbots within in minutes and make use of a powerful AI toolset: From automatic answering on channels to reply suggestions within the app, or go even further by utilizing our Chrome extension anywhere on the web.

Buyers

FAQs