Integrations

Technical specifications

Overview

Launch year

2020

Compatible integrations

Last Updated

21 Oct 2025

Description

Cendyn CRM is a next generation CRM platform that empowers hoteliers to drive direct bookings, elevate guest connections, and maximize profitability, all while building stronger relationships with guests for unprecedented success.

Centralize and unify your data

Consolidate data into a single source of truth for each guest, pulling together disparate data sources, 1-to-1 communications, and every touchpoint to build a cohesive and detailed database.

Manage consent and ensure compliance

Reduce risk with a full range of consent management options and tools to adhere to both regional and global privacy rules.

Build multi-channel campaigns with ease

Streamline workflows with automated guest journeys, maximizing engagement with each guest throughout their lifecycle while reducing time spent by internal teams.

Drive conversions, not bounce rates

Dynamic templates and landing page builders allow you to create personalized messaging and a cohesive experience that improves conversion on your direct channel.

Reach users on their preferred channel

Omnichannel marketing capabilities allow you to communicate with guests across multiple platforms and devices, improving the guest experience while also providing additional data points for a richer unified profile.

Create a tailored loyalty experience

Cendyn offers multiple loyalty products to fit your needs, designed to grow your loyalty program, maximize guest value, and enable holistic management across all customer touchpoints.

Integrated digital marketing

Drive brand awareness and direct bookings on your website using digital marketing channels such as Meta, Google, and Metasearch.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryGuest and traveler tech

SubcategoryCustomer Relationship Management System (CRM)

Integrations

Please contact us at info@cendyn.com

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

Unified Guest Profile & CDP

Marketing Automation

AI-driven Analytics

Cendyn Loyalty

Product features

Show AI Powered product features only

Automation

Call Center Automation

Database Health Monitoring

Email Automation

Workflow Automations

Moving Data From One System To Another

Reservation Matching Between Systems

Updating Integrated Reservations

Daily Report Aggregation And Distribution

Contact Management

Attribute Based Segmentation

Automatic De-Duping

Call Logging

CCPA Compliant

Channel/Market Based Segmentation

Consolidate Revenues and Pickups across profiles

Contact Management & Segmentation

Contact Segmentation

Customer Profiling

Customize Offers

Flexible Guest Preference management

GDPR Compliant

Geographic Based Segmentation

Guest Profile Enrichment

Lead Time Based Segmentation

List Creations

Loyalty Segmentation

Read through shadow OTA Guest profiles

Room Type Based Segmentation

Customer Service

Activity Dashboard

Automated Messages Based on PMS Data

Automated Pre-Stay Emails

Branded Loyalty Program

Case Management/Ticketing System

Chat With Front Desk

Customizable Guest Surveys

FAQ Pages

Guest Communication (SMS Messaging)

Guest Feedback Management

Guest Management Dashboard

Guest Messages and Notifications

Multi-Brand Loyalty Program

Multi-Lingual (Guest Facing)

Personalized One-To-One Communication

Social Media Monitoring

Marketing Management

Campaign Analytics

Campaign Management

Campaign Templates

Cross and Upsell. Pre Stay, Stay, Post Stay.

Drag & Drop Template Editor

Email Marketing

Email Marketing Integration

Email Newsletters

Marketing Automation

Marketing Dashboard

Segmented Emailing (Reservation Type, Demographics, etc.)

Template Importing

Transactional Templates

WYSIWYG - HTML Editor

Guest Satisfaction Surveys

Insight Management (customer country / returning customer)

Loyalty Program Management

Attach files to campaigns and transactional emails

CRM Optimization

A/B Testing And Optimization

Centralized Data Warehouse

Centralized Multi-Hotel/Multi-Brand Solution

Centralized User And Role Management

Corporate Login (Portal)

Customizable Branded Interface

Email Client Integration

Enhance Content With Images And Logos

Files Sync and Share

Flexible User Rights And Roles

Mobile CRM

Mobile Optimized/Responsive

Multi-Lingual

Multi-Property Management

Open API

Role-Based Views

Testing Environment

Web Analytics Integration

Multi-language support for preferences and unsubscribe pages

CRM Reporting & Analytics

Analytics And Reporting

AI Powered

Business Intelligence and Analytics

AI Powered

Dashboarding And Data Visualization

Data export option

Create custom reports

Communication

Facebook Messenger Integration

SMS Reminders

Sales Management

Corporate And Travel Agency Account Tracking

Lead Management

Sales Analytics

Account Management

Calendar/Reminder system

Support Level

Local / Regional Support in Middle East and Africa

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

In-product help and walk throughs

AI-powered Zendesk self-service chatbot

AI Powered

Integrations

Filter:

Clear filter

Guest Messaging Software

Vendor verified

Vendor: HiJiffyCategory: Guest and traveler techSubcategory: Hotel communication omni channel chatbots

Kwentra Booking Engine

Vendor verified

Vendor: KwentraCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Cendyn Booking Engine

Vendor verified

Vendor: CendynCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Hotel Booking Engine

Vendor verified

Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

D-EDGE - Booking Engine

Vendor verified

Vendor: D-EDGECategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

HotelRunner Booking Engine

Vendor verified

Vendor: HotelRunnerCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

AI Powered

Booking Engine 360

Vendor verified

Vendor: ProfitroomCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Smart Booking Engine

Vendor verified

Vendor: SmarthotelCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

OPERA 5 Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Roiback Web solutions

Vendor verified

Vendor: RoibackCategory: Hospitality operationsSubcategory: Website Solutions

Roiback Loyalty

Vendor verified

Vendor: RoibackCategory: Guest and traveler techSubcategory: Customer Loyalty Software

P3 Custom Booking Engine

Vendor verified

Vendor: P3 Hotel SoftwareCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Book4time Spa Management

Vendor verified

Vendor: Book4TimeCategory: Hospitality operationsSubcategory: Back Office Operations Software

Hotel Booking Engine

Vendor verified

Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Daylight PMS

Vendor verified

Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)

RMS Cloud

Vendor verified

Vendor: RMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotelogix Web Booking Engine

Vendor verified

Vendor: HotelogixCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

OPERA Cloud Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Triptease Data Marketing Platform

Vendor verified

Vendor: TripteaseCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

Predictive Personalization

Vendor verified

Vendor: The Hotels Network (Acquired by Lighthouse)Category: Commercial and distributionSubcategory: Direct Booking Conversion Tools

Conversion & Personalization

Vendor verified

Vendor: The Hotels Network (Acquired by Lighthouse)Category: Commercial and distributionSubcategory: Direct Booking Conversion Tools

ReviewPro Reputation

Vendor verified

Vendor: ShijiCategory: Business intelligenceSubcategory: Reputation Management

BenchDirect

Vendor verified

Vendor: The Hotels Network (Acquired by Lighthouse)Category: Business intelligenceSubcategory: Competitive Benchmarking

Asksuite

Vendor verified

Vendor: AsksuiteCategory: Guest and traveler techSubcategory: Hotel communication omni channel chatbots

Avalon Analytics

Vendor verified

Vendor: Avalon AnalyticsCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)

Quicktext

Vendor verified

Vendor: QuicktextCategory: Guest and traveler techSubcategory: Website chatbots

RateTiger Booking Engine

Vendor verified

Vendor: RateTigerCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Roiback Booking Engine

Vendor verified

Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

AI Native

Fari AI

Vendor verified

Vendor: FariCategory: Robotics, AI and automationSubcategory: AI Agents

AI Powered

Cendyn Web

Vendor verified

Vendor: CendynCategory: Hospitality operationsSubcategory: Website Solutions

Roiback Loyalty

Vendor verified

Vendor: RoibackCategory: Guest and traveler techSubcategory: Customer Loyalty Software

Roiback Web solutions

Vendor verified

Vendor: RoibackCategory: Hospitality operationsSubcategory: Website Solutions

Roiback Booking Engine

Vendor verified

Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Guest Messaging Software

Vendor verified

Vendor: HiJiffyCategory: Guest and traveler techSubcategory: Hotel communication omni channel chatbots

Choose Your Room

Vendor verified

Vendor: HotelverseCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

AI Powered

Customer Experience Platform CXP

Vendor verified

Vendor: TrustYouCategory: Business intelligenceSubcategory: Reputation Management

OPERA 5 Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

RMS Cloud

Vendor verified

Vendor: RMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Revinate Guest Feedback

Vendor verified

Vendor: RevinateCategory: Business intelligenceSubcategory: Reputation Management

Asksuite

Vendor verified

Vendor: AsksuiteCategory: Guest and traveler techSubcategory: Hotel communication omni channel chatbots

Oaky by Plusgrade

Vendor verified

Vendor: Oaky by PlusgradeCategory: Commercial and distributionSubcategory: Upselling Solutions

Amadeus Guest Management

Vendor verified

Vendor: AmadeusCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

AI Powered

SevenRooms

Vendor verified

Vendor: SevenRoomsCategory: Restaurant technologySubcategory: Restaurant Customer Relationship Management (CRM)

Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Simplotel Booking Engine

Partially verified

Vendor: SimplotelCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

BookOnlineNow Booking Engine

Partially verified

Vendor: BookonlinenowCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Hotel Booking Engine

Partially verified

Vendor: Pelican TechnologiesCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

protel Air cloud PMS

Partially verified

Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Bookassist Booking Engine

Partially verified

Vendor: BookassistCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Booking Engine

Partially verified

Vendor: Net affinityCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Roomcloud Booking Engine

Partially verified

Vendor: RoomcloudCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

TL Booking Engine

Partially verified

Vendor: TravellineCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Apaleo Open PMS

Partially verified

Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

BOUK PMS

Partially verified

Vendor: ED For HotelsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Sojern Travel Marketing Platform

Partially verified

Vendor: SojernCategory: Commercial and distributionSubcategory: Marketing Platform

WiFi Portal

Partially verified

Vendor: HotelinkingCategory: In room techSubcategory: Guest Internet

Cubilis Booking Engine

Partially verified

Vendor: CubilisCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Internet booking Engine

Partially verified

Vendor: QuadLabs TechnologiesCategory: Travel buyer techSubcategory: Internet Booking Engines

Booking Engine

Partially verified

Vendor: WebBookingProCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

ReservHotel Booking Engine

Partially verified

Vendor: ReservHotelCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Booking Engine

Partially verified

Vendor: Paraty TechCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Internet Booking Engines (IBE)

Unverified

Vendor: Busy RoomsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

eVolution PMS

Unverified

Vendor: WinhotelCategory: Hospitality operationsSubcategory: Property Management System (PMS)

SkyTouch PMS

Unverified

Vendor: SkyTouch TechnologyCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Springer-Miller Systems

Unverified

Vendor: Springer-Miller SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Booking Engine

Unverified

Vendor: HotelspiderCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

STAAH Booking Engine

Unverified

Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

SynXis Property Hub

Unverified

Vendor: Hospitality Solutions, powered by SynXis (Formerly Sabre Hospitality)Category: Hospitality operationsSubcategory: Property Management System (PMS)

Hotetec Booking Engine

Unverified

Vendor: HotetecCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Littlehotelier

Unverified

Vendor: Little HotelierCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Neobookings

Unverified

Vendor: NeobookingsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Maestro PMS

Unverified

Vendor: Maestro PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mirai Booking Engine

Unverified

Vendor: MiraiCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Hotel Booking Engine

Unverified

Vendor: GuestCentricCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

ASI PMS

Unverified

Vendor: Anand Systems (ASI)Category: Hospitality operationsSubcategory: Property Management System (PMS)

MeetingPackage Booking Engine & Distribution

Unverified

Vendor: MeetingPackageCategory: Commercial and distributionSubcategory: Group and Events RFP Tool

Travel Compositor Booking Engine

Unverified

Vendor: Travel CompositorCategory: Travel buyer techSubcategory: Internet Booking Engines

Cloudbeds Booking Engine

Unverified

Vendor: CloudbedsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Booking Engine

Unverified

Vendor: ChannelRUSHCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Hoist Booking Engine

Unverified

Vendor: Hoist GroupCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Stardekk Booking Engine

Unverified

Vendor: StardekkCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

SynXis® Booking Engine

Unverified

Vendor: Hospitality Solutions, powered by SynXis (Formerly Sabre Hospitality)Category: Commercial and distributionSubcategory: Booking Engine (IBE)

MaxiBooking Hotel Booking Engine

Unverified

Vendor: BooklogicCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

GuestFlip Reputation Management

Unverified

Vendor: GuestFlipCategory: Business intelligenceSubcategory: Reputation Management

Bnovo Booking Engine

Unverified

Vendor: BnovoCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Aiosell Booking Engine

Unverified

Vendor: AiosellCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

IRIX Internet Booking Engine

Unverified

Vendor: DCS+Category: Travel buyer techSubcategory: Internet Booking Engines

RezGain Channel Manager

Partially verified

Vendor: RateGainCategory: Commercial and distributionSubcategory: Channel Manager

Okkami

Partially verified

Vendor: OKKAMICategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Channel Connect

Unverified

Vendor: Hospitality Solutions, powered by SynXis (Formerly Sabre Hospitality)Category: Commercial and distributionSubcategory: Channel Manager

Technical specifications

Specifications

Configurations

The technology supplier handles back-end setup, and client training is included in the pricing.

Scalability

Fully scalable across hotel chains and multi-brands with worldwide reach.

Fee structure

Per room per month with implementation fee

Pricing:

Various factors influence pricing, including, for example, the number of rooms, integrated technologies, the Cendyn products purchased, and many others. Please contact us for more information.

Buyers

FAQs

What is Cendyn CRM and how can it help my hotel?

How does Cendyn CRM handle guest data and create unified profiles?

Can I segment my guests for targeted marketing campaigns?

What automation features does Cendyn CRM offer?

Does CRM use AI or analytics to improve performance?

Does Cendyn CRM integrate with other hotel systems?

How can Cendyn CRM help me drive more direct bookings?

Cendyn CRM

Next generation CRM and CDP platform that empowers hoteliers to build stronger relationships with guests while driving revenue

21 Oct 2025

Automation

Contact Management

Customer Service

Marketing Management

CRM Optimization

CRM Reporting & Analytics

Communication

Sales Management

Support Level

Per room per month with implementation fee