Cendyn CRM

Unify your guest data, automate guest journeys, refine segmentation, and tap into AI-driven insights to elevate KPIs—all from one seamlessly integrated CRM platform built for hospitality.

Data cleansing & Unified Profile

Eliminate duplicates and enhance data quality with advanced cleansing, ensuring a single, accurate guest profile. Consolidate data across touchpoints to create a unified source of truth, driving personalization, efficiency, and guest lifetime value.

Automation - Smarter guest journeys

Trigger workflows, automate processes, and engage guests effortlessly with Journey Builder. Reduce manual effort, enhance communication via email, SMS, and push, and boost direct bookings with dynamic landing pages and exclusive coupons. Streamline the entire guest journey—from pre-stay to post-stay—while simplifying operations and maximizing reservations.

Precision targeting

Leverage Audience Builder to create unlimited personalized segments based on guest interests, behaviors, geolocation, or any other profile data—enabling tailored messaging, real-time updates, and dynamic content to maximize guest engagement and the ROI of your marketing efforts.

Robust integrations for seamless data flow

With 200+ integrations covering PMS, Spa, Golf, F&B systems, Guest Review Management System, and more, control your data and deliver exceptional customer experiences. Say goodbye to developer dependencies and hello to lasting guest connections.

AI-driven analytics

Unlock the power of real-time analytics and AI-driven intelligence. Identify trends, understand guest behavior, measure performance, and optimize campaigns with data-backed recommendations that help elevate your marketing and guest experience strategies.