Product Cendyn B2B Sales
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Cendyn B2B Sales

By Cendyn
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The B2B Sales CRM built for hospitality - where corporate accounts, travel agents, and real PMS revenue data finally live in one place.

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Derek StevensSenior growth marketing manager
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Overview

Launch year

2000

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Compatible integrations

3

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Last updated

23 Jul 2026

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Description

The only hospitality CRM built to grow revenue on both sides - B2B and B2C through a shared data foundation.


One account. Every detail.

See the full relationship, not just the latest booking. Cendyn B2B Sales brings together account hierarchies, sales activities, contracts, and PMS production data, giving your team the complete picture to prioritize the right accounts and grow every relationship.


Every account, engaged

The loudest accounts shouldn’t get all the attention. Automated alerts, guided workflows, and real-time tracking against contracted targets help your team stay proactive, strengthen relationships, and keep every account moving.


Sales and marketing, finally aligned

Cendyn platform share the same PMS integration, marketing platform, analytics, and account data. Sales insights flow directly into marketing campaigns, so both teams work from the same foundation without manual exports or disconnected systems.


Total revenue. One view.

See exactly what every account is worth across rooms, meetings, events, Spa, Golf, F&B, and more. Shared analytics and scheduled reporting give commercial teams the visibility to act faster and make more informed decisions.


Built for hospitality

Hotels don’t sell like every other industry, so why use a CRM that wasn’t built for them? Cendyn B2B Sales is purpose-built for hotel sales teams, helping manage corporate accounts, travel agencies, group business, and commercial performance from one platform


Details

Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryGuest and traveler tech
SubcategoryCustomer Relationship Management System (CRM)
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hospitality management companies

Screenshots, videos and other resources

marketingCollateralResource
Master your accounts and opportunities
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Streamline your sales process
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Strengthen relationships with personalized communications

    Product features

    Automation

    Database Health Monitoring
    Deal Management Automation
    Email Automation
    Workflow Automations
    Moving Data From One System To Another
    Contract Management
    Daily Report Aggregation And Distribution
    Commission Tracking

    Contact Management

    Attribute Based Segmentation
    Call Logging
    Channel/Market Based Segmentation
    Consolidate Revenues and Pickups across profiles
    Contact Management & Segmentation
    Contact Segmentation
    Customize Offers
    GDPR Compliant
    Geographic Based Segmentation
    List Creations

    Customer Service

    Activity Dashboard
    Case Management/Ticketing System
    FAQ Pages
    FAQ Responses (Canned Responses)
    Personalized One-To-One Communication

    Marketing Management

    Campaign Analytics
    Campaign Management
    Campaign Templates
    Drag & Drop Template Editor
    Email Marketing
    Email Marketing Integration
    Email Newsletters
    Marketing Automation
    Marketing Dashboard
    Segmented Emailing (Reservation Type, Demographics, etc.)
    Template Importing
    WYSIWYG - HTML Editor
    Insight Management (customer country / returning customer)

    CRM Optimization

    A/B Testing And Optimization
    Centralized Data Warehouse
    Centralized Multi-Hotel/Multi-Brand Solution
    Centralized User And Role Management
    Content And File Management
    Email Client Integration
    Enhance Content With Images And Logos
    Flexible User Rights And Roles
    Mobile Optimized/Responsive
    Multi-Property Management
    Role-Based Views

    CRM Reporting & Analytics

    Analytics And Reporting
    Business Intelligence and Analytics
    Dashboarding And Data Visualization

    Communication

    Sales Management

    Corporate And Travel Agency Account Tracking
    Lead Management
    Sales Analytics
    Sales Data
    Sales Forecasting
    Sales Performance Management
    Sales Team Productivity Tracking
    Monthly Top Producers

    Support Level

    24/7 Online Support
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses

    Integrations

    Filter:

    Clear filter
    product-image

    Infor HMS (Hospitality Management Solution)

    verifiedVendor verified
    Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    OPERA 5 Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications
    Configurations

    The technology supplier is responsible for the back-end setup, and client training is included in the pricing.

    Scalability

    Fully scalable for hotels, with worldwide reach.

    Fee structure

    Price Per User
    Offers free trial
    Pricing:

    Fully scalable for hotels, with worldwide accessibility.

    Buyers

    FAQs

    What is Cendyn B2B Sales?

    Is Cendyn B2B Sales integrated with Cendyn CRM?

    How does Cendyn B2B Sales help hotel sales teams?

    Can I send email campaigns to corporate clients and travel agents?

    Who is Cendyn B2B Sales built for?

    What reporting capabilities are available?