Product Cendyn B2B Sales
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Cendyn B2B Sales

By Cendyn
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Optimize your sales pipeline and accelerate corporate growth with Cendyn’s integrated B2C & B2B CRM solution

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Derek Stevens
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Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2000

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Compatible integrations

3

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Last Updated

15 May 2025

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Description

Unlock a complete perspective on your opportunities and harness an array of tools for seamless lead management, heightened sales performance, and dynamic reporting. Consolidate essential profile, reservation, and production data effortlessly within our sales automation platform, empowering your sales teams to thrive. Experience streamlined operations and drive success with Cendyn B2B Sales.


Full account and opportunity lifecycle

Create any organizational account hierarchy to better understand account opportunities. Log client interactions, leads and activities for corporate accounts and travel agents. Reduce manual, time consuming sales tasks, and increase productivity.


Manage each step of the sales stage

Easily view, track, and manage all activities associated with your accounts. Track opportunities by sales stage and save time with automatic quotes and contract generation. Users can follow the sales pipeline from the lead to when the business is won.


Integrate your most important data

Integrate directly with your PMS for visibility of reservation and production data at the account level, enabling your sales team to make better informed decisions during the customer negotiation process.


Send personalized communications

Amplify engagement with key corporate accounts and travel agent partners through targeted, personalized communications that drive revenue growth and forge lasting relationships.


Comprehensive reporting and dashboards

Build in-depth reports and take advantage of robust, easy-to-digest dashboards driven by Microsoft Power BI. Customize your report parameters to get the most out of your data and easily export it in an Excel format.

Details

Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryGuest and traveler tech
SubcategoryCustomer Relationship Management System (CRM)
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hospitality management companies

Product features

Automation

Database Health Monitoring
Deal Management Automation
Email Automation
Workflow Automations
Moving Data From One System To Another
Contract Management
Daily Report Aggregation And Distribution
Commission Tracking

Contact Management

Attribute Based Segmentation
Call Logging
Channel/Market Based Segmentation
Consolidate Revenues and Pickups across profiles
Contact Management & Segmentation
Contact Segmentation
Customize Offers
GDPR Compliant
Geographic Based Segmentation
List Creations

Customer Service

Activity Dashboard
Case Management/Ticketing System
FAQ Pages
FAQ Responses (Canned Responses)
Personalized One-To-One Communication

Marketing Management

Campaign Analytics
Campaign Management
Campaign Templates
Drag & Drop Template Editor
Email Marketing
Email Marketing Integration
Email Newsletters
Marketing Automation
Marketing Dashboard
Segmented Emailing (Reservation Type, Demographics, etc.)
Template Importing
WYSIWYG - HTML Editor
Insight Management (customer country / returning customer)

CRM Optimization

A/B Testing And Optimization
Centralized Data Warehouse
Centralized Multi-Hotel/Multi-Brand Solution
Centralized User And Role Management
Content And File Management
Email Client Integration
Enhance Content With Images And Logos
Flexible User Rights And Roles
Mobile Optimized/Responsive
Multi-Property Management
Role-Based Views

CRM Reporting & Analytics

Analytics And Reporting
Business Intelligence and Analytics
Dashboarding And Data Visualization

Communication

Sales Management

Corporate And Travel Agency Account Tracking
Lead Management
Sales Analytics
Sales Data
Sales Forecasting
Sales Performance Management
Sales Team Productivity Tracking
Monthly Top Producers

Support Level

24/7 Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses

Integrations

Filter:

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Infor HMS (Hospitality Management Solution)

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Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Clock PMS+

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Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications
Configurations

The technology supplier is responsible for the back-end setup, and client training is included in the pricing.

Scalability

Fully scalable for hotels, with worldwide reach.

Fee structure

Price Per User
Pricing:

Pricing is determined by several factors including, but not limited to, number of rooms, integrations, and Cendyn products purchased, to name a few. Please contact us for more information.

Buyers

FAQs