Product AURI SYSTEM
AURI SYSTEM
Vendor verifiedIntelligent Booking and Resource Management System for Luxury SPA & Wellness
ExploreTECH
By AURI
Vendor verifiedOverview
Description
AURI Booking Lifecycle Management
The Guest Booking Experience
AURI manages the complete booking lifecycle for hotel spa and wellness operations: from the moment a guest selects a treatment, through real-time resource allocation, to final billing at checkout.
Hotel Guests
Hotel guests scan a QR code placed in their room or around the property, opening the spa menu on the hotel's own domain. They select a treatment, choose an available time, and confirm. The entire process takes under 60 seconds. No app download. No registration. No account creation. Identity is verified against the hotel booking list through an email magic link with a 6-digit backup code.
Treatment charges are posted directly to the guest's folio via the property's integrated PMS (Mews, Oracle Opera Cloud, or Previo today; Cloudbeds and RoomRaccoon in development), ready for settlement at checkout.
The Guest Hub provides a tiled welcome page showing the guest's active bookings, past visits, and Quick Book shortcuts for faster rebooking of previous treatments.
External Visitors
A premium booking interface on the hotel's own domain. Guests browse treatments, select their preferred therapist or let the system assign the best available match, and pay securely online. Payments are processed through the payment gateway configured for the property: Stripe (EU/global) or Tap (MENA).
The experience is fully branded to the property; guests interact with the hotel's identity, not a third-party portal.
Real-Time Resource Coordination
Every booking triggers simultaneous validation of three resources: therapist availability, treatment room capacity, and specialised equipment. This triple validation happens within a single transaction using industrial-strength resource locking, making double bookings structurally impossible. When multiple guests book at the same moment, every confirmed appointment is guaranteed to have all required resources secured.
The system automatically distributes bookings across therapists to ensure even workload distribution and assigns treatment rooms based on equipment requirements, availability, and optional gender-based room preferences.
Staff Operations
Purpose-built dashboards for daily spa operations:
- Calendar views (day, week, list) with colour-coded therapist schedules
- Live View: real-time status of therapists and treatment rooms
- Urgent Actions panel: auto-detected conflicts (therapist absence, resource unavailability, no-shows) with one-action resolution
- Staff booking wizard for walk-in guests and phone reservations
- Quick Book for returning hotel guests (1-click rebooking)
- Printable daily agendas (PDF) for the entire team or individual therapists
- Automated daily schedule emails sent to each therapist every morning
- Booking search by confirmation code, guest name, email, or phone number
- ICS calendar export for confirmed bookings
Guest Management
- Full guest profiles with complete visit history and therapist notes
- Returning-guest recognition (automatic profile lookup by phone or email)
- VIP mode: per-property data masking restricts access to personal details for non-administrative staff
- Waitlist: guests join a queue when preferred slots are unavailable; the system auto-notifies them when an opening appears, with a direct link to rebook
- No-show tracking with dedicated booking state and reporting
Therapist and Commission Management
- Individual therapist profiles with specialisations, schedules, and colour coding
- Flexible weekly schedules with split shift support and validity periods
- Automated commission tracking with default rates and per-service overrides
- Absence management (leave, illness, training) with automatic booking conflict detection
- Therapist portal: each therapist receives a secure magic link to view their personal schedule on their phone, with no login and no app required
Treatment Room and Equipment
- Rooms with configurable capacity (single treatment, dual-treatment suites, or higher)
- Fixed equipment assigned to specific rooms and portable equipment with shared inventory tracking
- Maintenance mode for temporary deactivation without data loss
- Automatic equipment availability validation on every booking
- Gender-preference flags for room assignment
Self-Service Cancellation
- Guests cancel using their 6-digit confirmation code; no login required
- Configurable cancellation deadline per property (12h, 24h, 48h, or custom)
- After cancellation, guests are immediately offered alternative available time slots
- Automated notifications with a direct link to rebook
Reporting and Performance Analytics
- Real-time dashboard: today's bookings, monthly revenue, new clients, cancellation rate, top services
- Therapist performance reports with revenue and automated commission calculations
- Service popularity and revenue analysis
- Treatment room utilisation reports
- Hotel guest adoption rate (share of hotel guests booking spa)
- Lead-time analytics (how far ahead guests book)
- All reports exportable to PDF
- Metrics API for multi-property aggregation
Notifications
Three independently configurable channels, with per-property preferred-order routing:
- Email: booking confirmations, cancellations, reminders, staff invitations, daily schedules, hotel billing statements
- SMS (Twilio, SMSAPI): booking confirmations, reminders, one-time verification codes for hotel guests
- WhatsApp (Twilio): booking confirmations, reminders, cancellations — preferred channel in MENA markets
- Configurable reminder rules per property (e.g., email at 48h, WhatsApp at 24h, SMS at 2h before appointment). Automated scheduler with deduplication and fault tolerance.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryHospitality operations
SubcategorySpa / Golf / Resort / Club management software
Integrations
AURI's dedicated-instance architecture is designed for tailored integration with each property's existing technology ecosystem.
Integrated Systems
Payments
AURI ships with two production payment providers. Each deployment selects the gateway that best fits its market, regulatory environment, and currency needs:
- Stripe — global card processing (primary for EU deployments)
- Tap — MENA market coverage (UAE, KSA, Bahrain, Kuwait, Oman, Qatar, Egypt)
Default supported currencies: PLN, EUR, USD, AED, SAR. Additional currencies can be enabled per provider on request.
Automatic payment confirmation via webhooks. Idempotent processing ensures no duplicate charges. Daily and weekly payment statistics in the management dashboard.
Notifications: Email, SMS, WhatsApp
Three independent channels, configurable per property with preferred-order routing:
- Email — Resend / SMTP, transactional delivery via dedicated infrastructure
- SMS — Twilio (global), SMSAPI (Poland)
- WhatsApp — Twilio Business API
Each channel can be independently enabled, disabled, or prioritized. The system falls back gracefully between channels on delivery failure.
Website Integration
AURI connects directly to your hotel's existing website. Embeddable "Book Online" buttons, service cards, or a full booking iframe can be placed on any page of your current site, allowing guests to begin their SPA booking journey without leaving your domain.
For properties seeking a complete digital refresh, we also design and build fully integrated hotel websites, with the booking engine woven directly into the site architecture.
PMS Integration
AURI ships with live adapters for three hotel PMS platforms (Mews, Oracle Opera Cloud OHIP, and Previo), with Cloudbeds and RoomRaccoon in active development. Each adapter implements the same gateway interface, so the core booking engine treats all PMSes identically — feature parity is preserved regardless of which PMS the property uses.
For properties on other systems (Protel, Fidelio, proprietary PMSes), we engineer a dedicated adapter using the same interface pattern. Contact us to discuss your specific integration needs.
Shipped PMS adapters:
- Mews
- Oracle Opera Cloud (OHIP)
- Previo
- Cloudbeds (in development)
- RoomRaccoon (in development)
Contact us to discuss your property's specific integration needs.
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups
Screenshots, videos and other resources
Product features
Security And Compliance
Dedicated instance
Data isolation
GDPR compliance
Encrypted storage
Counter Payments
PMS Posting
Multi-Lingual (Guest Facing)
Online Payments
Credit Card Payments
Integrated Payment Gateway
Mobile Optimized/Responsive
Online Payments
Loyalty features
Multi Location and Enterprise
Alerts and notifications
Email notifications
SMS notifications
Reminder rules
OTP verification
Booking and scheduling
Online booking (real-time availability)
Appointment calendar (day / week / list view)
Therapist scheduling (recurring, split shifts)
Automatic therapist assignment
Treatment room assignment
Equipment availability tracking
Buffer time between appointments
Conflict detection and resolution
Self-service cancellation and rescheduling
Walk-in / front desk booking
Calendar export (ICS)
Hotel integrations spa management
QR code guest booking
Room folio charging
Guest check-in / check-out workflow
Settlement summary at checkout
Spa/Club guest management
Guest database with visit history
Returning guest recognition
Health profiles
Digital health questionnaire
VIP guest handling
Spa/Club staff management
Therapist profiles and scheduling
Absence management
Commission tracking
Staff mobile access
Role-based access control
Spa/Club Revenue management
Spa/Cub inventory and retail
Spa/Club group and experience
Spa/Club reporting and analytics
Revenue dashboard
Support Level
24/7 Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
In-product help and walk throughs
Integrations
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Stripe for Hospitality
UnverifiedTechnical specifications
Specifications
Infrastructure
AURI runs on Google Cloud Platform, one of the world's most secure and reliable cloud environments, used by major financial institutions, healthcare organisations, and government agencies. Google Cloud provides automatic redundancy across multiple data centres, continuous security monitoring, and compliance with international data protection standards.
Each property receives its own dedicated GCP project with isolated Cloud Run services and Cloud SQL instances. The client owns the GCP project; AURI manages the infrastructure via a scoped service account. Your system's performance and availability are never affected by other clients; there are no shared resources, no shared processing, and no shared risk.
Security
All traffic between services is routed over a private virtual cloud. For public domains, industrial-strength encryption is enforced.
Authentication: High-security password hashing and server-side sessions. Access tokens for password resets or staff invitations are single-use and time-limited. All system interactions are protected against common web vulnerabilities by design.
Data Protection
Guest data is stored in one of the world's most trusted enterprise-grade databases, chosen by financial institutions for its proven reliability and data integrity. Each property has its own completely isolated data environment. Guest data from one property is never stored alongside, accessible to, or visible from another property.
Sensitive data is automatically masked in system logs. Payment tokens are never logged or stored on our infrastructure — all payment processing is handled securely by the gateway (Stripe or Tap).
Data Continuity and Backup
Your data is protected by automated daily backups and continuous logging. Backups are stored in geographically separate regions from your primary infrastructure. Point-in-time recovery is supported for the last 7 days; longer retention is available.
Languages
The complete interface — both guest-facing booking experience and staff management dashboard — is shipped in English, Polish, and German. An Arabic version is available on request.
The system automatically detects the guest's browser language and presents the appropriate version. The default language is configurable per property.
Currency
Multi-currency payment processing via two gateways (Stripe and Tap). Default supported currencies include PLN, EUR, USD, AED, and SAR. Additional currencies can be enabled on request.
Platform
AURI is a cloud application. There is nothing to download, nothing to install, and no dedicated hardware required. The entire system is hosted in the cloud and accessed through a standard web browser.
Requirements to operate AURI:
- A computer, tablet, or phone
- An internet connection
That is all. Staff open a browser, navigate to your property's URL, and log in. Guests scan a QR code or visit your booking page. There are no software installations, no app store downloads, and no IT infrastructure to maintain on your end.
AURI works on any device and any operating system including Windows, macOS, iOS, and Android. If it has a browser, it runs AURI.
Configurations
Every AURI deployment is configured specifically for the property. This is not a one-size-fits-all platform with limited customisation options; each system is tailored to how your SPA actually operates.
Brand Identity
- Custom domain: the system operates on your hotel's own URL (e.g., spa.yourhotel.com)
- Your logo, colour palette, typography, and visual style applied throughout
- Light and dark theme options
- Separate visual configuration for the guest booking interface and the staff dashboard
- The guest experience carries your brand identity exclusively; AURI is invisible to your guests
Operational Rules
- Notification schedule: configure when and how guests receive reminders (e.g., email at 48h, WhatsApp at 24h, SMS at 2h — or any combination that fits your operation)
- Preferred channel routing: set the priority order per property (WhatsApp > SMS > Email is typical in MENA; Email > SMS is typical in EU)
- Cancellation policy: set the minimum notice period your property requires (12h, 24h, 48h, or custom)
- Default language: set the primary language for your property's interface (EN, PL, DE supported out of the box)
- Default currency: PLN, EUR, USD, AED, or SAR (additional on request)
- Payment module: enable or disable online payments based on your billing model
- Hotel mode: enable or disable QR-code guest flows per property
- Gender preference: enable or disable gender-based room routing during slot selection
Service Configuration
- Each treatment is set up with its name and description (in EN, PL, and DE), duration, buffer time between appointments, pricing, and required resources
- Service categories for the guest-facing menu
- Service photos for rich visual browsing
- Custom booking form fields per treatment (e.g., specific questions for massage vs. facial treatments)
- Therapist assignment: define which therapists are qualified to perform each treatment
- Room and equipment requirements: specify which rooms and equipment each treatment needs
- Gender preference flags for room assignment
- Seasonal activation: enable or disable treatments without losing configuration or historical data
Staff Setup
- Individual therapist profiles with role, specialisation, photo, contact details, and personal colour code
- Weekly schedules with support for split shifts, rotating patterns, and date-bound validity
- Commission structure: set a default commission rate, then override per treatment where needed
- Absence categories (leave, illness, training) with automatic calendar blocking
Room and Equipment
- Treatment rooms with configurable simultaneous capacity
- Equipment tracked as fixed (assigned to a specific room) or portable (shared across rooms, with inventory count)
- Maintenance mode for rooms and equipment: temporarily disable without affecting configuration
- VIP data masking mode: configurable visibility of personal details for non-admin staff
Administration
- Role-based access: administrator (full access) and staff (operational access)
- Staff onboarding via email invitation with secure activation link
- Configuration history: every change is snapshotted, with the ability to review and roll back previous settings
Turnkey Onboarding
You do not configure any of this yourself. Our onboarding covers every step from provisioning to go-live. We provision your dedicated cloud infrastructure, set up your domain, apply your branding, populate your treatment database, configure therapist schedules, define room and equipment resources, set notification rules, and activate your system.
By the time your team logs in for the first time, everything is ready and operational. You provide the information; we handle the entire technical setup.
Scalability
AURI is built on what we call the Box Model; a dedicated-instance architecture that provides natural, built-in scalability.
Property-Level Isolation
Each property operates on its own dedicated Google Cloud project: its own Cloud SQL instance, its own Cloud Run services, its own domain. Adding a new property to your portfolio never impacts the performance, security, or availability of your existing properties. There is no shared processing, no shared storage, and no shared risk.
Predictable Performance
Because each property runs on dedicated resources, performance is consistent and predictable regardless of booking volume. During peak seasons, high-demand periods, or promotional campaigns, your system performs exactly as it does on a quiet Tuesday. There is no "noisy neighbour" effect that plagues shared platforms, where one client's traffic spike degrades the experience for everyone else.
Growth Within a Property
As your SPA operation expands (more therapists, more treatment rooms, additional services, higher booking volume), your dedicated instance scales to match. Resources are allocated specifically for your property's needs and can be adjusted as your operation evolves.
Multi-Property Portfolios
Hotel groups and chains deploying AURI across multiple locations benefit directly from the Box Model. Each property receives its own tailored system, configured independently to match its specific operational requirements, treatment menu, branding, and local market. At the same time, the deployment model ensures consistent quality, security standards, and operational reliability across the entire portfolio.
For chains, AURI Aggregator provides a group-level overlay: a unified read-only dashboard that surfaces live performance metrics across every property. The aggregator polls each property's authenticated metrics API every 5 minutes (default, configurable) — it never merges databases, never exposes one property's data to another, and never writes to tenant systems. The dashboard is white-labelled per chain with custom colours, fonts, logo, and branding.
The Aggregator dashboard provides:
- Group-level overview: aggregated revenue, bookings, hotel-vs-external guest mix, RevPATH (revenue per available treatment hour), yield, adoption rate, repeat-client percentage, average lead time. Top services and providers across all properties, hourly and day-of-week booking patterns, staff utilisation per therapist.
- Property comparison: side-by-side view of any two properties with full KPI breakdown.
- Automated alerts: offline property (no data received for 30+ minutes), high cancellation rate (above 10%), low utilisation (below 30%), and consecutive underperformance (3+ days below 75% utilisation).
- Drill-down with period selection: individual property metrics displayed by week, month, quarter, or year.
- Analytics and forecasting: 30-day historical window with linear-regression revenue projection, R² confidence scoring (strong / moderate / weak), rolling utilisation trends, and automated recommendations (dominant-service flag when a single treatment exceeds 35% of mix, trend detection across the window).
- PDF reports per property: provider, service, and room performance reports with date-range selection, downloadable as PDF.
Deployment
New property deployments follow a structured, automated onboarding process: infrastructure provisioning, branding configuration, service setup, staff training, and supervised go-live. Every step is repeatable and isolated from existing deployments, so new properties go live on their own timeline without impacting any other client.
The dedicated-instance model means new deployments require zero coordination with existing clients; your new location goes live on its own timeline, with no dependencies.
Fee structure
Monthly Flat Fee
Buyers
FAQs
FAQs
Does AURI require guests to download an app?
How does billing work for hotel guests?
What currencies are supported?
How is guest data protected?
Can we use our own branding?
What languages does the system support?
Does AURI integrate with our PMS?
Can AURI connect to our existing hotel website?
What is the pricing model?
Do we own the system after implementation?
How long does implementation take?
Can we see AURI in action before committing?
Which payment providers does AURI integrate with?
Does AURI support WhatsApp notifications?
Can we access our data via an API?
Do you have a solution for hotel groups?
Can AURI connect to our existing hotel website?
What happens if a therapist is unexpectedly unavailable?
Can we re-engage guests who missed a preferred slot?
How does AURI handle VIP guest privacy?
Is AURI compliant with UAE PDPL?
Where is our guest data stored?